Lexmark XM1100 Series manual Shadow images appear on prints, Troubleshooting 272

Troubleshooting		272
Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aMake sure the size of the paper loaded in the tray matches the fuser type.

Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4‑size paper.

bResend the print job.

Do compressed images still appear?
Step 2		The problem is solved. Contact customer
a	Replace the fuser. For more information on installing the fuser, see	support.
	the instruction sheet that came with the part.
b	Resend the print job.

Do compressed images still appear?

Shadow images appear on prints

ABCD ABCD ABCD ABCD

Leading edge

	Trailing edge
Action		Yes	No
Step 1		Go to step 2.	Load paper with the
Load paper with the correct paper type and weight in the tray.			correct paper type and
			weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2		Go to step 3.	Change the paper
From the printer control panel, set the paper type and weight in the Paper			loaded in the tray to
menu to match the paper loaded in the tray.			match the paper type
			and weight specified in
Is the tray set to the type and weight of the paper loaded?			the tray settings.
Step 3		Go to step 4.	The problem is solved.
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do shadow images still appear on prints?