Lexmark XM1100 Series manual Gray background on prints, Troubleshooting 273

Troubleshooting		273
Action	Yes	No
Step 4	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Do shadow images still appear on prints?

Gray background on prints

ABCDE ABCDE ABCDE

Leading edge

Trailing edge

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.
Check if Allow Background Removal is set to Off.

aFrom the General Settings menu, set Allow Background Removal to On.

bResend the print job.

Did the background disappear from the prints?

Step 2 The problem is solved. Go to step 3.

Adjust the toner darkness to a lighter setting.

aFrom the Quality Menu, select a lower value to reduce toner density.

•4 is the factory default setting.

•If Print Mode is set to Black Only, then a setting of 5 increases toner density and darkness for all print jobs.

bResend the print job.

Did the background disappear from the prints?

Step 3 The problem is solved. Go to step 4.

Reinstall the toner cartridge.

aRemove the cartridge.

bInstall the cartridge.

cResend the print job.

Did the background disappear from the prints?