Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark XM1100 Series manual

Models: XM1100 Series

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Maintaining the printer

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4Unpack the new imaging unit, and then shake it.

5Remove all packing materials from the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.

6Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer.

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Contents

September Users GuideContents Paper and specialty media guide Loading paper and specialty mediaPrinting CopyingScanning 127 Faxing 104Understanding the printer menus 135 Saving money and the environment 204Maintaining the printer 214 Troubleshooting 240Managing the printer 224 Clearing jams 227304 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer Guide linkOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Understanding the home screen Indicator light color and its corresponding printer statusThis may also appear on the home screen Using the touch-screen buttonsFeatures Other touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsFor Windows users For Macintosh usersClick Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screenUnderstanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applicationsClick Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Setting up Multi Send Using MyShortcutClick Settings Apps Apps Management Scan to Network Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Remote Operator Panel Settings Exporting and importing a configurationSetting up Remote Operator Panel Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing optional trays Installing hardware optionsOrder of installation Page Page Installing the printer software Setting up the printer softwareUpdating available options in the printer driver Open the printers folderAdd any installed hardware options, and then click OK Click Update Now ‑ Ask PrinterAttaching cables Windows 7 or earlierConnection method is supported in your country or region Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking For Windows usersSelect Ethernet connection, and then click Continue For Macintosh usersAppleTalk select your printer Add Preparing to set up the printer on a wireless networkNetwork/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardUsing the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Properties Click Continue FinishPrinting a menu settings Verifying printer setupPrinting a network setup Reports Menu SettingsConfiguring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading traysLGL Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Using the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper typePaper Menu Custom Types Configuring a custom nameSelect a custom name you want to configure, and then touch Tips on using letterhead Using specialty mediaTips on using transparencies Tips on using envelopesPage Paper guidelines Paper characteristicsFiber content Using recycled paper and other office papersSelecting paper Selecting preprinted forms and letterheadUnacceptable paper examples Storing paper Supported paper sizes, types, and weightsSupported paper sizes 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11Paper and specialty media guide Supported paper types and weights Printing forms and a document PrintingPrinting forms Printing a documentClick Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessSettings Print Settings Quality Menu Toner Darkness Printing from a mobile devicePrinting from a flash drive Printing from a flash driveSupported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsPrinting Touch Modifying confidential print settingsPrinting confidential and other held jobs Printing information pages Canceling a print jobFor Macintosh users Copying Copying using the ADFMaking copies Making a quick copyCopying photos Copying using the scanner glassCopying on specialty media Copying on transparenciesMaking copies using paper from a selected tray Customizing copy settingsCopying on letterhead Copying to a different sizeExample 1 Copying on mixed paper sizes Copying different paper sizesExample 2 Copying on a single paper size Copy Copy from Mixed Sizes Copy to Auto Size Match Copy ItReducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing Collating copies Between Copies Between Jobs Between Pages Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Placing an overlay message on each Placing information on copiesPlacing a header or footer on pages Canceling a copy job while pages are being printed Canceling a copy jobUnderstanding the copy options Copy fromScale ContentDarkness Sides DuplexAdvanced Duplex Cover Page SetupSave As Shortcut Margin ShiftAdvanced Imaging Paper SaverCreate Booklet Custom JobSetting up the e-mail function Setting up the printer to e-mailCreating an e-mail shortcut using the Embedded Web Server MailingSending an e-mail using the printer control panel Creating an e-mail shortcut using the printer control panelClick Settings Mailing a documentSending an e‑mail using the address book Sending an e‑mail using a shortcut numberChanging the output file type Customizing e-mail settingsAdding e-mail subject and message information Understanding the e-mail options Canceling an e-mailMailing 102 ResolutionSend As Scan Preview SetupTransmission Log Mailing 103Faxing 104 Setting up the printer to faxFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupTips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone lineConnected to the same telephone wall jack Faxing 107Connected to different wall jacks Faxing 108Faxing 109 Faxing 110 Scenario 2 Digital Subscriber Line DSLFaxing 111 Scenario 3 VoIP telephone serviceFaxing 112 Setup 1 Printer is connected directly to a cable modemFaxing 113 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 116 Connecting the printer to a wall jack in GermanySettings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a faxFax tab Enable fax Sending a fax using the computerSending a fax using the address book Sending a fax using a shortcut numberSending a fax at a scheduled time Faxing 120Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut SetupChanging the fax resolution Customizing fax settingsMaking a fax lighter or darker Viewing a fax logClick Settings Reports Click Fax Job Log or Fax Call Log Canceling an outgoing faxBlocking junk faxes Touch Delete Selected JobsForwarding a fax Holding and forwarding faxesHolding faxes Faxing 125 Understanding the fax optionsThis option lets you send a fax at a later time or date Delayed SendFaxing 126 Scanning Using Scan to NetworkScanning to an FTP address Scanning 127Creating an FTP shortcut using the printer control panel Creating an FTP shortcut using the Embedded Web ServerCreating shortcuts Scanning 128Scanning to an FTP address using a shortcut number Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning 129Scanning to a computer or flash drive Scanning to a computer using the Embedded Web ServerScanning 130 Click Scan Profile Create Scan ProfileClick Next Close Setting up Scan to ComputerScanning to a flash drive Understanding the scan optionsFTP Address This option lets you type a file name for the scan imageScanning 133 Setup Understanding the printer menus 135 Understanding the printer m enusMenus list Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 136MP Feeder Type Understanding the printer menus 137MP Feeder Size Manual Paper Size Understanding the printer menus 138Manual Paper Type Manual Envelope SizeSubstitute Size menu Configure MP menuPaper Texture menu Understanding the printer menus 139Understanding the printer menus 140 Understanding the printer menus 141 Paper Weight menuUnderstanding the printer menus 142 Paper Loading menuUnderstanding the printer menus 143 Custom Types menuCustom Names menu Understanding the printer menus 144 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 145 Reports MenuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 146Understanding the printer menus 147 Network Card menu To access the menu, navigate to either of the followingTCP/IP menu Understanding the printer menus 148Understanding the printer menus 149 Understanding the printer menus 150 Wireless menuIPv6 menu Understanding the printer menus 151 To access the menu, navigate to any of the followingAppleTalk menu USB Buffer Standard USB menuUnderstanding the printer menus 152 Understanding the printer menus 153 Smtp Setup menuUnderstanding the printer menus 154 Security menu Miscellaneous Security Settings menuConfidential Print menu Understanding the printer menus 155Understanding the printer menus 156 Disk Wiping menuUnderstanding the printer menus 157 Security Audit Log menuSet Date and Time menu Understanding the printer menus 158 Settings menuGeneral Settings menu Run Initial setup Quiet ModeUnderstanding the printer menus 159 KeyboardPaper Sizes Understanding the printer menus 160Scan to PC Port Range Displayed InformationUnderstanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Understanding the printer menus 164 Hibernate Timeout on ConnectionUnderstanding the printer menus 165 Error RecoveryPrint Recovery Export Configuration Package Factory DefaultsUnderstanding the printer menus 166 Press Sleep ButtonUnderstanding the printer menus 167 Copy Settings menuUnderstanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 171 Resolution Fax Send Settings menu items and their descriptionsUnderstanding the printer menus 172 Fax CoverDial Prefix Understanding the printer menus 173Understanding the printer menus 174 Understanding the printer menus 175 Fax Receive Settings menu items and their descriptionsUnderstanding the printer menus 176 Understanding the printer menus 177 Fax Log Settings menu items and their descriptionsSpeaker Settings menu items and their descriptions ‑mail Settings menuAnswer On menu items and their descriptions Understanding the printer menus 178Format Understanding the printer menus 179Orientation Understanding the printer menus 180Understanding the printer menus 181 Use cc/bcc Understanding the printer menus 182Understanding the printer menus 183 FTP Settings menuUnderstanding the printer menus 184 File Name Understanding the printer menus 185FTP bit Depth Understanding the printer menus 186 Scan SettingsFlash Drive menu Understanding the printer menus 187 Scan Bit Depth Understanding the printer menus 188Copies Print Settings menu items and their descriptionsUnderstanding the printer menus 189 Duplex Binding Understanding the printer menus 190Paper Saver Orientation Paper Saver BorderUnderstanding the printer menus 191 Print SettingsSetup menu Understanding the printer menus 192 Finishing menuDownload Target Resource SaveSeparator Source Understanding the printer menus 193Quality menu Print ResolutionUnderstanding the printer menus 194 Pixel BoostUnderstanding the printer menus 195 Job Accounting menuUnderstanding the printer menus 196 Utilities menuUnderstanding the printer menus 197 XPS menuUnderstanding the printer menus 198 PostScript menuPCL Emul menu Understanding the printer menus 199 PCL Emulation SettingsTray Renumber Understanding the printer menus 200Understanding the printer menus 201 Html menuFont Size ScaleUnderstanding the printer menus 202 Help menuImage menu Understanding the printer menus 203 Saving money and the environment Using recycled paperSaving paper and toner Conserving suppliesSaving energy Using Eco‑ModeReducing printer noise Avoid paper jamsClick Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 206Adjusting the brightness of the display Using Hibernate ModeClick Settings General Settings Sleep Button Settings Click Settings General SettingsRecycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard diskTouch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memoryUsing the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption EnableLexmark security Web Finding printer security informationCleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 214Close the scanner cover Cleaning the scanner glassMaintaining the printer 215 Checking the status of parts and supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering suppliesOrdering a toner cartridge Ordering a maintenance kitOrdering an imaging unit Ordering an ADF separator rollerReplacing supplies Storing suppliesReplacing the toner cartridge Recommended part numbersPage Maintaining the printer 220 Replacing the imaging unitPage Before moving the printer Moving the printerShipping the printer Moving the printer to another locationSetting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual displayNotification Description Click Settings Print Settings Supply NotificationsManaging the printer 226 Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Avoiding jams Clearing jamsLoad paper properly Clearing jams 227Use recommended paper Understanding jam messages and locationsJam access area Printer control panel message What to do Clearing jams 230 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx‑page jam, clear standard bin y.xx Clearing jams 235 ‑page jam, remove tray 1 to clear duplex y.xx‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages TroubleshootingTroubleshooting 241 Configuration change, some held jobs were not restoredChange paper source to paper size load orientation Close front doorError reading USB hub. Remove hub Error reading USB drive. Remove USBComplex page, some data may not have printed Defective flash detectedFax Station Name not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xyImaging unit very low, x estimated pages remain 84.xy Insufficient memory, some held jobs will not be restoredIncorrect paper size, open paper source Insufficient memory for Flash Memory Defragment operationInsufficient memory to collate job Insufficient memory to support Resource Save featureLoad manual feeder with custom string paper orientation Load manual feeder with custom type name paper orientationLoad paper source with custom string paper orientation Troubleshooting 246Load paper source with custom type name paper orientation Load paper source with paper size paper orientationMaintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Memory fullNo analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xyReinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyNot enough free space in flash memory for resources Printer had to restart. Last job may be incompleteReplace all originals if restarting job Troubleshooting 250Replace cartridge, 0 estimated pages remain 88.xy Replace cartridge, printer region mismatch 42.xyReplace defective imaging unit 31.xy Troubleshooting 251Replace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting jobScanner disabled by admin Restore held jobs?Replace unsupported imaging unit 32.xy Scanner automatic feeder cover openSmtp server not set up. Contact system administrator Serial option x errorSome held jobs were not restored Standard network software errorSolving printer problems Troubleshooting 255 Basic printer problemsPrinter is not responding StepPrinter display is blank Troubleshooting 256Internal Solutions Port does not operate correctly Hardware and internal option problemsTroubleshooting 257 Cannot detect internal optionStep Problem is solved. Go to step Tray problemsTroubleshooting 258 USB/parallel interface card does not operate correctly Troubleshooting 259Troubleshooting 260 Paper feed problemsPaper frequently jams Paper jam message remains after jam is clearedPrinting problems Solving print problemsTroubleshooting 261 Jammed pages are not reprintedPrint jobs do not print Error message about reading the flash drive appearsTroubleshooting 262 Troubleshooting 263 Confidential and other held jobs do not print Troubleshooting 264For Windows users For Macintosh usersPrint job takes longer than expected Troubleshooting 265Settings General Settings Print Recovery Page Protect Off Job prints from the wrong tray or on the wrong paper Troubleshooting 266Printing slows down Tray linking does not work Troubleshooting 267Incorrect characters print Settings General Settings Timeouts Troubleshooting 268Large jobs do not collate Unexpected page breaks occurTroubleshooting 269 Print quality problemsCharacters have jagged or uneven edges Printer is printing blank pagesClipped pages or images Troubleshooting 270Compressed images appear on prints Troubleshooting 271Shadow images appear on prints Troubleshooting 272Gray background on prints Troubleshooting 273Incorrect margins on prints Troubleshooting 274Print irregularities Troubleshooting 275Paper curl Troubleshooting 276 Print is too dark Troubleshooting 277Repeating defects appear on prints Troubleshooting 278 Print is too light Troubleshooting 279Skewed print Troubleshooting 280Transparency print quality is poor Troubleshooting 281Printer is printing solid black pages Streaked horizontal lines appear on prints Troubleshooting 282Streaked vertical lines appear on prints Troubleshooting 283Horizontal voids appear on prints Troubleshooting 284Vertical voids appear on prints Troubleshooting 285Toner specks appear on prints Troubleshooting 286Toner fog or background shading appears on prints Toner rubs offUneven print density Solving copy problemsTroubleshooting 287 Copier does not respond Troubleshooting 288Scanner unit does not close Poor copy qualityTroubleshooting 289 Partial document or photo copies Solving fax problemsTroubleshooting 290 Settings General Settings Run initial setup Yes Submit Fax and e-mail functions are not set upTroubleshooting 291 Cannot send or receive a fax Troubleshooting 292Troubleshooting 293 Troubleshooting 294 Can receive but not send faxes Troubleshooting 295Troubleshooting 296 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Received fax has poor print qualityPartial document or photo scans Cannot scan from a computerPoor scanned image quality Troubleshooting 298Scan job was not successful Troubleshooting 299Scanning takes too long or freezes the computer Stamp or OverwriteScanner does not respond Troubleshooting 300An application error has occurred Solving home screen applications problemsTroubleshooting 301 Click Settings Apps Apps Management System tab LogTroubleshooting 302 Contacting customer support Troubleshooting 303Tech Library MailLexmark International, Inc All rights reserved Product informationEdition notice 305 Trademarks306 Noise emission levelsProduct disposal Temperature informationStatic sensitivity notice 307Laser advisory label Laser notice308 Laser notice label may be affixed to this printer as shownProduct power consumption Power consumptionSleep Mode Hibernate ModeAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementLicensing notices European Community EC directives conformity311 Regulatory notices for telecommunication terminal equipment312 Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraModular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada315 Taiwan NCC RF notice statementIndustry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 316317 Lexmark International, Inc., Lexington, KY318 Limited warrantyLimited warranty service Limitation of liability Extent of limited warrantyAdditional rights 319320 Patent acknowledgment250‑sheet tray installing 42 550‑sheet tray installing SymbolsIndex NumericsPage Page Page Page Page Page Page Page