Lexmark XM1100 Series Solving fax problems, Partial document or photo copies, Troubleshooting 290

Troubleshooting		290
Action	Yes	No
Step 9	Contact customer	The problem is solved.
Check for washed‑out or overexposed output.	support.

aFrom the Copy screen, adjust the settings of the following:

•Background Removal—Reduce the current setting.

•Darkness—Increase the current setting.

bResend the copy job.

Do pages show washed‑out or overexposed prints?

Partial document or photo copies

Action	Yes	No
Step 1	Go to step 2.	Place the document or
Check the placement of the document or photo.		photo facedown on the
Make sure the document or photo is loaded facedown on the scanner		scanner glass in the
		upper left corner.
glass in the upper left corner.
Is the document or photo loaded correctly?
Step 2	Go to step 3.	Change the paper size
Check if the paper size setting matches the size of the paper loaded in the		setting to match the
tray.		paper loaded in the
		tray, or load the tray
From the Paper menu on the printer control panel, check the Paper
		with paper that
Size setting.
		matches the paper size
Does the paper size setting match the size of the paper loaded in the tray.		setting.
Step 3	The problem is solved.	Contact customer
a Specify the paper size. Depending on your operating system, specify		support.
the paper size in Printing Preferences or the Print dialog.
b Resend the print job.
Do copies print properly?

Solving fax problems

•“Fax and e-mail functions are not set up” on page 291

•“Caller ID is not shown” on page 291

•“Cannot send or receive a fax” on page 292

•“Can send but not receive faxes” on page 294

•“Can receive but not send faxes” on page 295

•“Received fax has poor print quality” on page 296