Troubleshooting

 

274

 

 

 

Action

Yes

No

Step 4

The problem is solved.

Contact customer

Check if off-white background is selected.

 

support.

aDepending on your operating system, set off-white background from Print Properties or the Print dialog.

bResend the print job.

Did the background disappear from the prints?

Incorrect margins on prints

ABCD

ABCD

ABCD

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aMove the width and length guides in the tray to the correct positions for the paper size loaded.

bResend the print job.

Are the margins correct?

 

 

 

Step 2

Go to step 3.

Do one or more of the

From the printer control panel, set the paper size in the Paper menu to

 

following:

match the paper loaded in the tray.

 

Specify the paper

 

 

 

size from the tray

Does the paper size match the paper loaded in the tray?

 

 

settings to match

 

 

 

the paper loaded in

 

 

 

the tray.

 

 

Change the paper

 

 

 

loaded in the tray

 

 

 

to match the paper

 

 

 

size specified in the

 

 

 

tray settings.

 

 

 

Step 3

The problem is solved.

Contact customer

a Depending on your operating system, specify the paper size from

 

support.

Printing Preferences or from the Print dialog.

 

 

 

b Resend the print job.

 

 

 

Are the margins correct?

 

 

 

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Image 274
Lexmark XM1100 Series manual Incorrect margins on prints, Troubleshooting 274