Users Guide
September
Contents
Loading paper and specialty media
Paper and specialty media guide
Printing
Copying
Faxing 104
Scanning 127
Understanding the printer menus 135
Saving money and the environment 204
Troubleshooting 240
Maintaining the printer 214
Managing the printer 224
Clearing jams 227
304
Safety information
Safety information
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Learning about the printer
Finding information about the printer
Learning about the printer
Guide link
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Understanding the basic functions of the scanner
Using the scanner glass
Using the ADF and scanner glass
Using the ADF
Understanding the printer control panel
Using the printer control panel
Understanding the printer control panel
Indicator light color and its corresponding printer status
Understanding the home screen
This may also appear on the home screen
Using the touch-screen buttons
Features
Other touch-screen buttons
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
For Macintosh users
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Finding the IP address of the printer
Customizing the home screen
Setting up Forms and Favorites
Understanding the different applications
Activating the home screen applications
Finding information about the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Using MyShortcut
Setting up Multi Send
Click Settings Apps Apps Management Scan to Network
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
Click Settings Remote Operator Panel Settings
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Submit
Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
Installing a memory card
Close the shield, and then the access door
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Installing an optional card
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Installing an Internal Solutions Port
Long ISP cable
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Installing a printer hard disk
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Removing a printer hard disk
Installing optional trays
Installing hardware options
Order of installation
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Setting up the printer software
Installing the printer software
Updating available options in the printer driver
Open the printers folder
Click Update Now ‑ Ask Printer
Add any installed hardware options, and then click OK
Attaching cables
Windows 7 or earlier
Connection method is supported in your country or region
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
For Windows users
For Macintosh users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
AppleTalk select your printer Add
Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
For Windows users
Setting up serial printing
Click Continue Finish
Click Properties
Verifying printer setup
Printing a menu settings
Printing a network setup
Reports Menu Settings
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Loading trays
LGL
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Loading the multipurpose feeder
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Linking and unlinking trays
Click Settings Paper Menu
Linking and unlinking trays
Using the Embedded Web Server
Using the printer control panel
Creating a custom name for a paper type
Assigning a custom paper type
Paper Menu Custom Types
Configuring a custom name
Select a custom name you want to configure, and then touch
Using specialty media
Tips on using letterhead
Tips on using transparencies
Tips on using envelopes
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Paper characteristics
Paper guidelines
Using recycled paper and other office papers
Fiber content
Selecting paper
Selecting preprinted forms and letterhead
Unacceptable paper examples
Supported paper sizes, types, and weights
Storing paper
Supported paper sizes
182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11
Paper and specialty media guide
Supported paper types and weights
Printing
Printing forms and a document
Printing forms
Printing a document
Adjusting toner darkness
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Printing from a mobile device
Printing from a flash drive
Printing from a flash drive
Supported flash drives and file types
Printing confidential and other held jobs
Storing print jobs in the printer
Printing Touch
Modifying confidential print settings
Printing confidential and other held jobs
Canceling a print job
Printing information pages
For Macintosh users
Copying using the ADF
Copying
Making copies
Making a quick copy
Copying using the scanner glass
Copying photos
Copying on specialty media
Copying on transparencies
Customizing copy settings
Making copies using paper from a selected tray
Copying on letterhead
Copying to a different size
Copying different paper sizes
Example 1 Copying on mixed paper sizes
Example 2 Copying on a single paper size
Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Reducing or enlarging copies
Adjusting copy quality
Copying on both sides of the paper duplexing
Collating copies
Between Copies Between Jobs Between Pages Off
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Placing an overlay message on each
Placing information on copies
Placing a header or footer on pages
Canceling a copy job
Canceling a copy job while pages are being printed
Understanding the copy options
Copy from
Content
Scale
Darkness
Sides Duplex
Cover Page Setup
Advanced Duplex
Save As Shortcut
Margin Shift
Paper Saver
Advanced Imaging
Create Booklet
Custom Job
Setting up the printer to e-mail
Setting up the e-mail function
Creating an e-mail shortcut using the Embedded Web Server
Mailing
Creating an e-mail shortcut using the printer control panel
Sending an e-mail using the printer control panel
Click Settings
Mailing a document
Sending an e‑mail using a shortcut number
Sending an e‑mail using the address book
Changing the output file type
Customizing e-mail settings
Adding e-mail subject and message information
Canceling an e-mail
Understanding the e-mail options
Mailing 102
Resolution
Send As
Setup
Scan Preview
Transmission Log
Mailing 103
Faxing 104
Setting up the printer to fax
Faxing
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
Scenario 1 Standard telephone line
Faxing 107
Connected to the same telephone wall jack
Faxing 108
Connected to different wall jacks
Faxing 109
Scenario 2 Digital Subscriber Line DSL
Faxing 110
Scenario 3 VoIP telephone service
Faxing 111
Setup 1 Printer is connected directly to a cable modem
Faxing 112
Faxing 113
Part name Part number Lexmark adapter plug 40X8519
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Connecting the printer to a wall jack in Germany
Faxing 116
Settings Fax Settings Analog Fax Setup Answer On
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
Sending a fax
Sending a fax using the computer
Fax tab Enable fax
Sending a fax using a shortcut number
Sending a fax using the address book
Sending a fax at a scheduled time
Faxing 120
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
Viewing a fax log
Canceling an outgoing fax
Click Settings Reports Click Fax Job Log or Fax Call Log
Blocking junk faxes
Touch Delete Selected Jobs
Forwarding a fax
Holding and forwarding faxes
Holding faxes
Understanding the fax options
Faxing 125
This option lets you send a fax at a later time or date
Delayed Send
Faxing 126
Using Scan to Network
Scanning
Scanning to an FTP address
Scanning 127
Creating an FTP shortcut using the Embedded Web Server
Creating an FTP shortcut using the printer control panel
Creating shortcuts
Scanning 128
Scanning to an FTP address using the printer control panel
Scanning to an FTP address using a shortcut number
Scanning to an FTP address
Scanning 129
Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive
Scanning 130
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Click Next Close
Understanding the scan options
Scanning to a flash drive
FTP Address
This option lets you type a file name for the scan image
Scanning 133
Setup
Understanding the printer menus 135
Understanding the printer m enus
Menus list
Default Source menu
Paper menu
Paper Size/Type menu
Understanding the printer menus 136
MP Feeder Type
Understanding the printer menus 137
MP Feeder Size
Understanding the printer menus 138
Manual Paper Size
Manual Paper Type
Manual Envelope Size
Configure MP menu
Substitute Size menu
Paper Texture menu
Understanding the printer menus 139
Understanding the printer menus 140
Paper Weight menu
Understanding the printer menus 141
Paper Loading menu
Understanding the printer menus 142
Understanding the printer menus 143
Custom Types menu
Custom Names menu
Understanding the printer menus 144
Universal Setup menu
Custom Scan Sizes menu
Understanding the printer menus 145
Reports Menu
Reports menu
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 146
Understanding the printer menus 147
To access the menu, navigate to either of the following
Network Card menu
TCP/IP menu
Understanding the printer menus 148
Understanding the printer menus 149
Understanding the printer menus 150
Wireless menu
IPv6 menu
Understanding the printer menus 151
To access the menu, navigate to any of the following
AppleTalk menu
USB Buffer
Standard USB menu
Understanding the printer menus 152
Smtp Setup menu
Understanding the printer menus 153
Understanding the printer menus 154
Miscellaneous Security Settings menu
Security menu
Confidential Print menu
Understanding the printer menus 155
Disk Wiping menu
Understanding the printer menus 156
Understanding the printer menus 157
Security Audit Log menu
Set Date and Time menu
Understanding the printer menus 158
Settings menu
General Settings menu
Quiet Mode
Run Initial setup
Understanding the printer menus 159
Keyboard
Understanding the printer menus 160
Paper Sizes
Scan to PC Port Range
Displayed Information
Understanding the printer menus 161
Understanding the printer menus 162
Understanding the printer menus 163
Hibernate Timeout on Connection
Understanding the printer menus 164
Understanding the printer menus 165
Error Recovery
Print Recovery
Factory Defaults
Export Configuration Package
Understanding the printer menus 166
Press Sleep Button
Copy Settings menu
Understanding the printer menus 167
Understanding the printer menus 168
Understanding the printer menus 169
Understanding the printer menus 170
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 171
Fax Send Settings menu items and their descriptions
Resolution
Understanding the printer menus 172
Fax Cover
Understanding the printer menus 173
Dial Prefix
Understanding the printer menus 174
Fax Receive Settings menu items and their descriptions
Understanding the printer menus 175
Understanding the printer menus 176
Fax Log Settings menu items and their descriptions
Understanding the printer menus 177
‑mail Settings menu
Speaker Settings menu items and their descriptions
Answer On menu items and their descriptions
Understanding the printer menus 178
Understanding the printer menus 179
Format
Understanding the printer menus 180
Orientation
Understanding the printer menus 181
Understanding the printer menus 182
Use cc/bcc
FTP Settings menu
Understanding the printer menus 183
Understanding the printer menus 184
File Name
Understanding the printer menus 185
FTP bit Depth
Understanding the printer menus 186
Scan Settings
Flash Drive menu
Understanding the printer menus 187
Understanding the printer menus 188
Scan Bit Depth
Copies
Print Settings menu items and their descriptions
Understanding the printer menus 189
Understanding the printer menus 190
Duplex Binding
Paper Saver Orientation
Paper Saver Border
Understanding the printer menus 191
Print Settings
Setup menu
Finishing menu
Understanding the printer menus 192
Download Target
Resource Save
Understanding the printer menus 193
Separator Source
Print Resolution
Quality menu
Understanding the printer menus 194
Pixel Boost
Job Accounting menu
Understanding the printer menus 195
Utilities menu
Understanding the printer menus 196
XPS menu
Understanding the printer menus 197
Understanding the printer menus 198
PostScript menu
PCL Emul menu
PCL Emulation Settings
Understanding the printer menus 199
Understanding the printer menus 200
Tray Renumber
Html menu
Understanding the printer menus 201
Font Size
Scale
Understanding the printer menus 202
Help menu
Image menu
Understanding the printer menus 203
Using recycled paper
Saving money and the environment
Saving paper and toner
Conserving supplies
Using Eco‑Mode
Saving energy
Reducing printer noise
Avoid paper jams
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 206
Using Hibernate Mode
Adjusting the brightness of the display
Click Settings General Settings Sleep Button Settings
Click Settings General Settings
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
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Securing the printer
Statement of Volatility
Erasing volatile memory
Disposing of a printer hard disk
Using the printer control panel
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing non‑volatile memory
Configuring printer hard disk encryption
Using the Embedded Web Server
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Finding printer security information
Lexmark security Web
Cleaning the printer parts
Cleaning the printer
Maintaining the printer
Maintaining the printer 214
Close the scanner cover
Cleaning the scanner glass
Maintaining the printer 215
Using genuine Lexmark parts and supplies
Checking the status of parts and supplies
Estimated number of remaining pages
Ordering supplies
Ordering a maintenance kit
Ordering a toner cartridge
Ordering an imaging unit
Ordering an ADF separator roller
Storing supplies
Replacing supplies
Replacing the toner cartridge
Recommended part numbers
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Replacing the imaging unit
Maintaining the printer 220
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Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Managing the printer 226
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Clearing jams
Avoiding jams
Load paper properly
Clearing jams 227
Understanding jam messages and locations
Use recommended paper
Jam access area Printer control panel message What to do
‑page jam, open front door y.xx
Clearing jams 230
Page
Page
‑page jam, open rear door y.xx
Models, select Next Clear the jam, press OK
‑page jam, clear standard bin y.xx
‑page jam, remove tray 1 to clear duplex y.xx
Clearing jams 235
‑page jam, open tray x y.xx
‑page jam, clear manual feeder y.xx
‑page jam, open automatic feeder top cover y.xx
Models, select Next Clear the jam, press OK
Troubleshooting
Understanding printer messages
Configuration change, some held jobs were not restored
Troubleshooting 241
Change paper source to paper size load orientation
Close front door
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Complex page, some data may not have printed
Defective flash detected
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Imaging unit low 84.xy
Insufficient memory, some held jobs will not be restored
Imaging unit very low, x estimated pages remain 84.xy
Incorrect paper size, open paper source
Insufficient memory for Flash Memory Defragment operation
Insufficient memory to support Resource Save feature
Insufficient memory to collate job
Load manual feeder with custom string paper orientation
Load manual feeder with custom type name paper orientation
Troubleshooting 246
Load paper source with custom string paper orientation
Load paper source with custom type name paper orientation
Load paper source with paper size paper orientation
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
Memory full
Network x software error
No analog phone line connected to modem, fax is disabled
Memory full, cannot send faxes
Non‑Lexmark supply type, see User’s Guide 33.xy
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Not enough free space in flash memory for resources
Printer had to restart. Last job may be incomplete
Troubleshooting 250
Replace all originals if restarting job
Replace cartridge, 0 estimated pages remain 88.xy
Replace cartridge, printer region mismatch 42.xy
Troubleshooting 251
Replace defective imaging unit 31.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Replace jammed originals if restarting job
Restore held jobs?
Scanner disabled by admin
Replace unsupported imaging unit 32.xy
Scanner automatic feeder cover open
Serial option x error
Smtp server not set up. Contact system administrator
Some held jobs were not restored
Standard network software error
Solving printer problems
Basic printer problems
Troubleshooting 255
Printer is not responding
Step
Troubleshooting 256
Printer display is blank
Hardware and internal option problems
Internal Solutions Port does not operate correctly
Troubleshooting 257
Cannot detect internal option
Step Problem is solved. Go to step
Tray problems
Troubleshooting 258
Troubleshooting 259
USB/parallel interface card does not operate correctly
Paper feed problems
Troubleshooting 260
Paper frequently jams
Paper jam message remains after jam is cleared
Solving print problems
Printing problems
Troubleshooting 261
Jammed pages are not reprinted
Print jobs do not print
Error message about reading the flash drive appears
Troubleshooting 262
Troubleshooting 263
Troubleshooting 264
Confidential and other held jobs do not print
For Windows users
For Macintosh users
Print job takes longer than expected
Troubleshooting 265
Settings General Settings Print Recovery Page Protect Off
Job prints from the wrong tray or on the wrong paper
Troubleshooting 266
Printing slows down
Tray linking does not work
Troubleshooting 267
Incorrect characters print
Troubleshooting 268
Settings General Settings Timeouts
Large jobs do not collate
Unexpected page breaks occur
Print quality problems
Troubleshooting 269
Characters have jagged or uneven edges
Printer is printing blank pages
Troubleshooting 270
Clipped pages or images
Troubleshooting 271
Compressed images appear on prints
Troubleshooting 272
Shadow images appear on prints
Troubleshooting 273
Gray background on prints
Troubleshooting 274
Incorrect margins on prints
Print irregularities
Troubleshooting 275
Paper curl
Troubleshooting 276
Print is too dark
Troubleshooting 277
Repeating defects appear on prints
Troubleshooting 278
Troubleshooting 279
Print is too light
Troubleshooting 280
Skewed print
Transparency print quality is poor
Troubleshooting 281
Printer is printing solid black pages
Troubleshooting 282
Streaked horizontal lines appear on prints
Troubleshooting 283
Streaked vertical lines appear on prints
Troubleshooting 284
Horizontal voids appear on prints
Troubleshooting 285
Vertical voids appear on prints
Troubleshooting 286
Toner specks appear on prints
Toner fog or background shading appears on prints
Toner rubs off
Uneven print density
Solving copy problems
Troubleshooting 287
Troubleshooting 288
Copier does not respond
Scanner unit does not close
Poor copy quality
Troubleshooting 289
Partial document or photo copies
Solving fax problems
Troubleshooting 290
Settings General Settings Run initial setup Yes Submit
Fax and e-mail functions are not set up
Troubleshooting 291
Troubleshooting 292
Cannot send or receive a fax
Troubleshooting 293
Troubleshooting 294
Troubleshooting 295
Can receive but not send faxes
Solving scanner problems
Troubleshooting 296
Click Settings Fax Settings Analog Fax Setup
Received fax has poor print quality
Cannot scan from a computer
Partial document or photo scans
Troubleshooting 298
Poor scanned image quality
Troubleshooting 299
Scan job was not successful
Scanning takes too long or freezes the computer
Stamp or Overwrite
Troubleshooting 300
Scanner does not respond
Solving home screen applications problems
An application error has occurred
Troubleshooting 301
Click Settings Apps Apps Management System tab Log
Troubleshooting 302
Troubleshooting 303
Contacting customer support
Tech Library
Mail
Lexmark International, Inc All rights reserved
Product information
Edition notice
Trademarks
305
Noise emission levels
306
Temperature information
Product disposal
Static sensitivity notice
307
Laser notice
Laser advisory label
308
Laser notice label may be affixed to this printer as shown
Power consumption
Product power consumption
Sleep Mode
Hibernate Mode
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
Licensing notices
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
311
312
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
Industry Canada Canada
315
Taiwan NCC RF notice statement
Industry Canada Canada
316
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Lexmark International, Inc., Lexington, KY
317
318
Limited warranty
Limited warranty service
Extent of limited warranty
Limitation of liability
Additional rights
319
Patent acknowledgment
320
Symbols
250‑sheet tray installing 42 550‑sheet tray installing
Index
Numerics
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