Lexmark XM1100 Series Copier does not respond, Scanner unit does not close, Poor copy quality

Troubleshooting 288

Copier does not respond

Action	Yes	No
Step 1	Clear the error or status	Go to step 2.
Check if an error or status message appears on the display.	message.
Does an error or status message appear?
Step 2	Go to step 3.	Connect the power
Check if the power cord is plugged into the printer and a properly		cord to the printer and
grounded electrical outlet.		a properly grounded
		electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3	The problem is solved.	Contact customer
Turn off the printer, then wait for about 10 seconds, and then turn it back		support.
on.
Did Performing Self Test and Ready appear?

Scanner unit does not close

Action		Yes	No
Check if there are no obstructions between the scanner unit and the		The problem is solved.	Contact customer
printer.			support.
a	Lift the scanner unit.
b	Remove any obstruction that keeps the scanner unit open.
c	Lower the scanner unit.
Did the scanner unit close properly?

Poor copy quality

Action	Yes	No
Step 1	Clear the error or status	Go to step 2.
Check if an error or status message appears on the display.	message.
Does an error or status message appear?
Step 2	Go to step 3.	Increase the scan
Check the quality of the original document.		resolution setting for a
		higher‑quality output.
Is the quality of the original document satisfactory?