Cleaning the scanner glass | Lexmark XM1100 Series manual

Maintaining the printer

215

Cleaning the scanner glass

Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.

1Slightly dampen a soft, lint-free cloth or paper towel with water.

2Open the scanner cover.

3Clean all the areas shown, and then let them dry.

1

4

32

1 White underside of the scanner cover

2Scanner glass

3ADF glass

4 White underside of the ADF cover

4Close the scanner cover.

Image 215

Lexmark XM1100 Series manual Cleaning the scanner glass, Maintaining the printer 215, Close the scanner cover

Contents

September Users Guide Contents Copying Loading paper and specialty mediaPaper and specialty media guide Printing Saving money and the environment 204 Faxing 104Scanning 127 Understanding the printer menus 135 Clearing jams 227 Troubleshooting 240Maintaining the printer 214 Managing the printer 224 304 Safety information Safety informationPage Guide link Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Understanding the home screen Indicator light color and its corresponding printer status This may also appear on the home screen Using the touch-screen buttonsFeatures Other touch-screen buttons For Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows users Customizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printer Finding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applications Click Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Setting up Multi Send Using MyShortcut Click Settings Apps Apps Management Scan to Network Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Remote Operator Panel Settings Exporting and importing a configurationSetting up Remote Operator Panel Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing optional trays Installing hardware optionsOrder of installation Page Page Open the printers folder Setting up the printer softwareInstalling the printer software Updating available options in the printer driver Windows 7 or earlier Click Update Now ‑ Ask PrinterAdd any installed hardware options, and then click OK Attaching cables Connection method is supported in your country or region For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Networking Select Ethernet connection, and then click Continue For Macintosh users AppleTalk select your printer Add Preparing to set up the printer on a wireless network Network/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardUsing the Push Button Configuration method Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Properties Click Continue Finish Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setup Loading trays Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty media LGL Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type Using the Embedded Web ServerUsing the printer control panel Creating a custom name for a paper type Paper Menu Custom Types Configuring a custom nameSelect a custom name you want to configure, and then touch Tips on using envelopes Using specialty mediaTips on using letterhead Tips on using transparenciesPage Paper guidelines Paper characteristics Selecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paper Unacceptable paper examples 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Supported paper sizes, types, and weightsStoring paper Supported paper sizes Paper and specialty media guide Supported paper types and weights Printing a document PrintingPrinting forms and a document Printing forms Printing from a mobile device Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner Darkness Printing from a flash drive Printing from a flash drive Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobs Printing Touch Modifying confidential print settingsPrinting confidential and other held jobs Printing information pages Canceling a print job For Macintosh users Making a quick copy Copying using the ADFCopying Making copies Copying on transparencies Copying using the scanner glassCopying photos Copying on specialty media Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on letterhead Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Reducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing Collating copies Between Copies Between Jobs Between Pages Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Placing an overlay message on each Placing information on copiesPlacing a header or footer on pages Copy from Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy options Sides Duplex ContentScale Darkness Margin Shift Cover Page SetupAdvanced Duplex Save As Shortcut Custom Job Paper SaverAdvanced Imaging Create Booklet Mailing Setting up the printer to e-mailSetting up the e-mail function Creating an e-mail shortcut using the Embedded Web Server Mailing a document Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Click Settings Sending an e‑mail using the address book Sending an e‑mail using a shortcut number Changing the output file type Customizing e-mail settingsAdding e-mail subject and message information Understanding the e-mail options Canceling an e-mail Mailing 102 ResolutionSend As Mailing 103 SetupScan Preview Transmission Log Faxing 104 Setting up the printer to faxFaxing Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setup Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connection Connected to the same telephone wall jack Faxing 107 Connected to different wall jacks Faxing 108 Faxing 109 Faxing 110 Scenario 2 Digital Subscriber Line DSL Faxing 111 Scenario 3 VoIP telephone service Faxing 112 Setup 1 Printer is connected directly to a cable modem Faxing 113 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 116 Connecting the printer to a wall jack in Germany Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panel Fax tab Enable fax Sending a fax using the computer Faxing 120 Sending a fax using a shortcut numberSending a fax using the address book Sending a fax at a scheduled time Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Viewing a fax log Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Touch Delete Selected Jobs Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Blocking junk faxes Forwarding a fax Holding and forwarding faxesHolding faxes Faxing 125 Understanding the fax options This option lets you send a fax at a later time or date Delayed SendFaxing 126 Scanning 127 Using Scan to NetworkScanning Scanning to an FTP address Scanning 128 Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the printer control panel Creating shortcuts Scanning 129 Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP address Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Scanning 130 Click Next Close Setting up Scan to Computer This option lets you type a file name for the scan image Understanding the scan optionsScanning to a flash drive FTP Address Scanning 133 Setup Understanding the printer menus 135 Understanding the printer m enusMenus list Understanding the printer menus 136 Default Source menuPaper menu Paper Size/Type menu MP Feeder Type Understanding the printer menus 137MP Feeder Size Manual Envelope Size Understanding the printer menus 138Manual Paper Size Manual Paper Type Understanding the printer menus 139 Configure MP menuSubstitute Size menu Paper Texture menu Understanding the printer menus 140 Understanding the printer menus 141 Paper Weight menu Understanding the printer menus 142 Paper Loading menu Understanding the printer menus 143 Custom Types menuCustom Names menu Understanding the printer menus 144 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 145 Reports MenuReports menu Understanding the printer menus 146 Network/Ports menuActive NIC menu Standard Network or Network x menu Understanding the printer menus 147 Understanding the printer menus 148 To access the menu, navigate to either of the followingNetwork Card menu TCP/IP menu Understanding the printer menus 149 Understanding the printer menus 150 Wireless menuIPv6 menu Understanding the printer menus 151 To access the menu, navigate to any of the followingAppleTalk menu USB Buffer Standard USB menuUnderstanding the printer menus 152 Understanding the printer menus 153 Smtp Setup menu Understanding the printer menus 154 Understanding the printer menus 155 Miscellaneous Security Settings menuSecurity menu Confidential Print menu Understanding the printer menus 156 Disk Wiping menu Understanding the printer menus 157 Security Audit Log menuSet Date and Time menu Understanding the printer menus 158 Settings menuGeneral Settings menu Keyboard Quiet ModeRun Initial setup Understanding the printer menus 159 Displayed Information Understanding the printer menus 160Paper Sizes Scan to PC Port Range Understanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Understanding the printer menus 164 Hibernate Timeout on Connection Understanding the printer menus 165 Error RecoveryPrint Recovery Press Sleep Button Factory DefaultsExport Configuration Package Understanding the printer menus 166 Understanding the printer menus 167 Copy Settings menu Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 171 Fax Cover Fax Send Settings menu items and their descriptionsResolution Understanding the printer menus 172 Dial Prefix Understanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Fax Receive Settings menu items and their descriptions Understanding the printer menus 176 Understanding the printer menus 177 Fax Log Settings menu items and their descriptions Understanding the printer menus 178 ‑mail Settings menuSpeaker Settings menu items and their descriptions Answer On menu items and their descriptions Format Understanding the printer menus 179 Orientation Understanding the printer menus 180 Understanding the printer menus 181 Use cc/bcc Understanding the printer menus 182 Understanding the printer menus 183 FTP Settings menu Understanding the printer menus 184 File Name Understanding the printer menus 185FTP bit Depth Understanding the printer menus 186 Scan SettingsFlash Drive menu Understanding the printer menus 187 Scan Bit Depth Understanding the printer menus 188 Copies Print Settings menu items and their descriptionsUnderstanding the printer menus 189 Paper Saver Border Understanding the printer menus 190Duplex Binding Paper Saver Orientation Understanding the printer menus 191 Print SettingsSetup menu Resource Save Finishing menuUnderstanding the printer menus 192 Download Target Separator Source Understanding the printer menus 193 Pixel Boost Print ResolutionQuality menu Understanding the printer menus 194 Understanding the printer menus 195 Job Accounting menu Understanding the printer menus 196 Utilities menu Understanding the printer menus 197 XPS menu Understanding the printer menus 198 PostScript menuPCL Emul menu Understanding the printer menus 199 PCL Emulation Settings Tray Renumber Understanding the printer menus 200 Scale Html menuUnderstanding the printer menus 201 Font Size Understanding the printer menus 202 Help menuImage menu Understanding the printer menus 203 Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Avoid paper jams Using Eco‑ModeSaving energy Reducing printer noise Saving money and the environment 206 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep Mode Click Settings General Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Sleep Button Settings Recycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memory Erasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Lexmark security Web Finding printer security information Maintaining the printer 214 Cleaning the printer partsCleaning the printer Maintaining the printer Close the scanner cover Cleaning the scanner glassMaintaining the printer 215 Ordering supplies Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Estimated number of remaining pages Ordering an ADF separator roller Ordering a maintenance kitOrdering a toner cartridge Ordering an imaging unit Recommended part numbers Storing suppliesReplacing supplies Replacing the toner cartridgePage Maintaining the printer 220 Replacing the imaging unitPage Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Notification Description Click Settings Print Settings Supply Notifications Managing the printer 226 Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Clearing jams 227 Clearing jamsAvoiding jams Load paper properly Use recommended paper Understanding jam messages and locations Jam access area Printer control panel message What to do Clearing jams 230 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 235 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages Troubleshooting Close front door Configuration change, some held jobs were not restoredTroubleshooting 241 Change paper source to paper size load orientation Defective flash detected Error reading USB drive. Remove USBError reading USB hub. Remove hub Complex page, some data may not have printed Imaging unit low 84.xy Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administrator Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredImaging unit very low, x estimated pages remain 84.xy Incorrect paper size, open paper source Load manual feeder with custom type name paper orientation Insufficient memory to support Resource Save featureInsufficient memory to collate job Load manual feeder with custom string paper orientation Load paper source with paper size paper orientation Troubleshooting 246Load paper source with custom string paper orientation Load paper source with custom type name paper orientation Memory full Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xy Non‑Lexmark supply type, see User’s Guide 33.xy Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxes Printer had to restart. Last job may be incomplete Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Not enough free space in flash memory for resources Replace cartridge, printer region mismatch 42.xy Troubleshooting 250Replace all originals if restarting job Replace cartridge, 0 estimated pages remain 88.xy Replace jammed originals if restarting job Troubleshooting 251Replace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xy Scanner automatic feeder cover open Restore held jobs?Scanner disabled by admin Replace unsupported imaging unit 32.xy Standard network software error Serial option x errorSmtp server not set up. Contact system administrator Some held jobs were not restored Solving printer problems Step Basic printer problemsTroubleshooting 255 Printer is not responding Printer display is blank Troubleshooting 256 Cannot detect internal option Hardware and internal option problemsInternal Solutions Port does not operate correctly Troubleshooting 257 Step Problem is solved. Go to step Tray problemsTroubleshooting 258 USB/parallel interface card does not operate correctly Troubleshooting 259 Paper jam message remains after jam is cleared Paper feed problemsTroubleshooting 260 Paper frequently jams Jammed pages are not reprinted Solving print problemsPrinting problems Troubleshooting 261 Print jobs do not print Error message about reading the flash drive appearsTroubleshooting 262 Troubleshooting 263 For Macintosh users Troubleshooting 264Confidential and other held jobs do not print For Windows users Print job takes longer than expected Troubleshooting 265Settings General Settings Print Recovery Page Protect Off Job prints from the wrong tray or on the wrong paper Troubleshooting 266Printing slows down Tray linking does not work Troubleshooting 267Incorrect characters print Unexpected page breaks occur Troubleshooting 268Settings General Settings Timeouts Large jobs do not collate Printer is printing blank pages Print quality problemsTroubleshooting 269 Characters have jagged or uneven edges Clipped pages or images Troubleshooting 270 Compressed images appear on prints Troubleshooting 271 Shadow images appear on prints Troubleshooting 272 Gray background on prints Troubleshooting 273 Incorrect margins on prints Troubleshooting 274 Print irregularities Troubleshooting 275Paper curl Troubleshooting 276 Print is too dark Troubleshooting 277Repeating defects appear on prints Troubleshooting 278 Print is too light Troubleshooting 279 Skewed print Troubleshooting 280 Transparency print quality is poor Troubleshooting 281Printer is printing solid black pages Streaked horizontal lines appear on prints Troubleshooting 282 Streaked vertical lines appear on prints Troubleshooting 283 Horizontal voids appear on prints Troubleshooting 284 Vertical voids appear on prints Troubleshooting 285 Toner rubs off Troubleshooting 286Toner specks appear on prints Toner fog or background shading appears on prints Uneven print density Solving copy problemsTroubleshooting 287 Poor copy quality Troubleshooting 288Copier does not respond Scanner unit does not close Troubleshooting 289 Partial document or photo copies Solving fax problemsTroubleshooting 290 Settings General Settings Run initial setup Yes Submit Fax and e-mail functions are not set upTroubleshooting 291 Cannot send or receive a fax Troubleshooting 292 Troubleshooting 293 Troubleshooting 294 Can receive but not send faxes Troubleshooting 295 Received fax has poor print quality Solving scanner problemsTroubleshooting 296 Click Settings Fax Settings Analog Fax Setup Partial document or photo scans Cannot scan from a computer Poor scanned image quality Troubleshooting 298 Stamp or Overwrite Troubleshooting 299Scan job was not successful Scanning takes too long or freezes the computer Scanner does not respond Troubleshooting 300 Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 301 Troubleshooting 302 Mail Troubleshooting 303Contacting customer support Tech Library Lexmark International, Inc All rights reserved Product informationEdition notice 305 Trademarks 306 Noise emission levels 307 Temperature informationProduct disposal Static sensitivity notice Laser notice label may be affixed to this printer as shown Laser noticeLaser advisory label 308 Hibernate Mode Power consumptionProduct power consumption Sleep Mode European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Licensing notices 311 Regulatory notices for telecommunication terminal equipment 312 Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Industry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation 315 Taiwan NCC RF notice statementIndustry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 316 317 Lexmark International, Inc., Lexington, KY 318 Limited warrantyLimited warranty service 319 Extent of limited warrantyLimitation of liability Additional rights 320 Patent acknowledgment Numerics Symbols250‑sheet tray installing 42 550‑sheet tray installing IndexPage Page Page Page Page Page Page Page