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Lexmark XM1100 Series manual ‑page jam, remove tray 1 to clear duplex y.xx, Clearing jams 235

Models: XM1100 Series

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Clearing jams

235 [x]‑page jam, remove tray 1 to clear duplex. [23y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

1Pull the tray completely out of the printer.

2Locate the blue lever, and then pull it down to release the jam.

3Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

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Lexmark XM1100 Series manual ‑page jam, remove tray 1 to clear duplex y.xx, Clearing jams 235

Contents

September Users GuideContents Copying Loading paper and specialty mediaPaper and specialty media guide PrintingSaving money and the environment 204 Faxing 104Scanning 127 Understanding the printer menus 135Clearing jams 227 Troubleshooting 240Maintaining the printer 214 Managing the printer 224304 Safety information Safety informationPage Guide link Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Understanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Understanding the home screen Indicator light color and its corresponding printer statusFeatures Using the touch-screen buttonsThis may also appear on the home screen Other touch-screen buttons For Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printerFinding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applicationsClick Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcutClick Settings Apps Apps Management Multi Send Setting up Scan to NetworkClick Settings Apps Apps Management Scan to Network Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Open the printers folder Setting up the printer softwareInstalling the printer software Updating available options in the printer driverWindows 7 or earlier Click Update Now ‑ Ask PrinterAdd any installed hardware options, and then click OK Attaching cablesConnection method is supported in your country or region For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingSelect Ethernet connection, and then click Continue For Macintosh usersAppleTalk select your printer Add Preparing to set up the printer on a wireless networkUsing the Push Button Configuration method Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Properties Click Continue FinishReports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setupLoading trays Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaLGL Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type Using the Embedded Web ServerUsing the printer control panel Creating a custom name for a paper typeSelect a custom name you want to configure, and then touch Configuring a custom namePaper Menu Custom Types Tips on using envelopes Using specialty mediaTips on using letterhead Tips on using transparenciesPage Paper guidelines Paper characteristicsSelecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paperUnacceptable paper examples 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Supported paper sizes, types, and weightsStoring paper Supported paper sizesPaper and specialty media guide Supported paper types and weights Printing a document PrintingPrinting forms and a document Printing formsPrinting from a mobile device Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive Printing from a flash driveSupported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs Modifying confidential print settingsPrinting Touch Printing information pages Canceling a print jobFor Macintosh users Making a quick copy Copying using the ADFCopying Making copiesCopying on transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on letterheadCopy Copy from Mixed Sizes Copy to Auto Size Match Copy It Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper sizeCopying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Collating copies Copying multiple pages onto a single sheet Placing separator sheets between copiesBetween Copies Between Jobs Between Pages Off Placing a header or footer on pages Placing information on copiesPlacing an overlay message on each Copy from Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy optionsSides Duplex ContentScale DarknessMargin Shift Cover Page SetupAdvanced Duplex Save As ShortcutCustom Job Paper SaverAdvanced Imaging Create BookletMailing Setting up the printer to e-mailSetting up the e-mail function Creating an e-mail shortcut using the Embedded Web ServerMailing a document Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Click SettingsSending an e‑mail using the address book Sending an e‑mail using a shortcut numberAdding e-mail subject and message information Customizing e-mail settingsChanging the output file type Understanding the e-mail options Canceling an e-mailSend As ResolutionMailing 102 Mailing 103 SetupScan Preview Transmission LogFaxing Setting up the printer to faxFaxing 104 Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setupScenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connectionConnected to the same telephone wall jack Faxing 107Connected to different wall jacks Faxing 108Faxing 109 Faxing 110 Scenario 2 Digital Subscriber Line DSLFaxing 111 Scenario 3 VoIP telephone serviceFaxing 112 Setup 1 Printer is connected directly to a cable modemFaxing 113 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 116 Connecting the printer to a wall jack in GermanySetting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panelFax tab Enable fax Sending a fax using the computerFaxing 120 Sending a fax using a shortcut numberSending a fax using the address book Sending a fax at a scheduled timeCreating shortcuts Click Settings Manage Shortcuts Fax Shortcut SetupViewing a fax log Customizing fax settingsChanging the fax resolution Making a fax lighter or darkerTouch Delete Selected Jobs Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Blocking junk faxesHolding faxes Holding and forwarding faxesForwarding a fax Faxing 125 Understanding the fax optionsFaxing 126 Delayed SendThis option lets you send a fax at a later time or date Scanning 127 Using Scan to NetworkScanning Scanning to an FTP addressScanning 128 Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the printer control panel Creating shortcutsScanning 129 Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP addressClick Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Scanning 130Click Next Close Setting up Scan to ComputerThis option lets you type a file name for the scan image Understanding the scan optionsScanning to a flash drive FTP AddressScanning 133 Setup Menus list Understanding the printer m enusUnderstanding the printer menus 135 Understanding the printer menus 136 Default Source menuPaper menu Paper Size/Type menuMP Feeder Size Understanding the printer menus 137MP Feeder Type Manual Envelope Size Understanding the printer menus 138Manual Paper Size Manual Paper TypeUnderstanding the printer menus 139 Configure MP menuSubstitute Size menu Paper Texture menuUnderstanding the printer menus 140 Understanding the printer menus 141 Paper Weight menuUnderstanding the printer menus 142 Paper Loading menuCustom Names menu Custom Types menuUnderstanding the printer menus 143 Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 144 Reports menu Reports MenuUnderstanding the printer menus 145 Understanding the printer menus 146 Network/Ports menuActive NIC menu Standard Network or Network x menuUnderstanding the printer menus 147 Understanding the printer menus 148 To access the menu, navigate to either of the followingNetwork Card menu TCP/IP menuUnderstanding the printer menus 149 IPv6 menu Wireless menuUnderstanding the printer menus 150 AppleTalk menu To access the menu, navigate to any of the followingUnderstanding the printer menus 151 Understanding the printer menus 152 Standard USB menuUSB Buffer Understanding the printer menus 153 Smtp Setup menuUnderstanding the printer menus 154 Understanding the printer menus 155 Miscellaneous Security Settings menuSecurity menu Confidential Print menuUnderstanding the printer menus 156 Disk Wiping menuSet Date and Time menu Security Audit Log menuUnderstanding the printer menus 157 General Settings menu Settings menuUnderstanding the printer menus 158 Keyboard Quiet ModeRun Initial setup Understanding the printer menus 159Displayed Information Understanding the printer menus 160Paper Sizes Scan to PC Port RangeUnderstanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Understanding the printer menus 164 Hibernate Timeout on ConnectionPrint Recovery Error RecoveryUnderstanding the printer menus 165 Press Sleep Button Factory DefaultsExport Configuration Package Understanding the printer menus 166Understanding the printer menus 167 Copy Settings menuUnderstanding the printer menus 168 Understanding the printer menus 169 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 170 Understanding the printer menus 171 Fax Cover Fax Send Settings menu items and their descriptionsResolution Understanding the printer menus 172Dial Prefix Understanding the printer menus 173Understanding the printer menus 174 Understanding the printer menus 175 Fax Receive Settings menu items and their descriptionsUnderstanding the printer menus 176 Understanding the printer menus 177 Fax Log Settings menu items and their descriptionsUnderstanding the printer menus 178 ‑mail Settings menuSpeaker Settings menu items and their descriptions Answer On menu items and their descriptionsFormat Understanding the printer menus 179Orientation Understanding the printer menus 180Understanding the printer menus 181 Use cc/bcc Understanding the printer menus 182Understanding the printer menus 183 FTP Settings menuUnderstanding the printer menus 184 FTP bit Depth Understanding the printer menus 185File Name Flash Drive menu Scan SettingsUnderstanding the printer menus 186 Understanding the printer menus 187 Scan Bit Depth Understanding the printer menus 188Understanding the printer menus 189 Print Settings menu items and their descriptionsCopies Paper Saver Border Understanding the printer menus 190Duplex Binding Paper Saver OrientationSetup menu Print SettingsUnderstanding the printer menus 191 Resource Save Finishing menuUnderstanding the printer menus 192 Download TargetSeparator Source Understanding the printer menus 193Pixel Boost Print ResolutionQuality menu Understanding the printer menus 194Understanding the printer menus 195 Job Accounting menuUnderstanding the printer menus 196 Utilities menuUnderstanding the printer menus 197 XPS menuPCL Emul menu PostScript menuUnderstanding the printer menus 198 Understanding the printer menus 199 PCL Emulation SettingsTray Renumber Understanding the printer menus 200Scale Html menuUnderstanding the printer menus 201 Font SizeImage menu Help menuUnderstanding the printer menus 202 Understanding the printer menus 203 Conserving supplies Using recycled paperSaving money and the environment Saving paper and tonerAvoid paper jams Using Eco‑ModeSaving energy Reducing printer noiseSaving money and the environment 206 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep ModeClick Settings General Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Sleep Button SettingsRecycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memoryErasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config MenuTouch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk EncryptionLexmark security Web Finding printer security informationMaintaining the printer 214 Cleaning the printer partsCleaning the printer Maintaining the printerMaintaining the printer 215 Cleaning the scanner glassClose the scanner cover Ordering supplies Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Estimated number of remaining pagesOrdering an ADF separator roller Ordering a maintenance kitOrdering a toner cartridge Ordering an imaging unitRecommended part numbers Storing suppliesReplacing supplies Replacing the toner cartridgePage Maintaining the printer 220 Replacing the imaging unitPage Before moving the printer Moving the printerShipping the printer Moving the printer to another locationChecking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerNotification Description Click Settings Print Settings Supply NotificationsSettings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 226 Clearing jams 227 Clearing jamsAvoiding jams Load paper properlyUse recommended paper Understanding jam messages and locationsJam access area Printer control panel message What to do Clearing jams 230 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx‑page jam, clear standard bin y.xx Clearing jams 235 ‑page jam, remove tray 1 to clear duplex y.xx‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages TroubleshootingClose front door Configuration change, some held jobs were not restoredTroubleshooting 241 Change paper source to paper size load orientationDefective flash detected Error reading USB drive. Remove USBError reading USB hub. Remove hub Complex page, some data may not have printedImaging unit low 84.xy Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorInsufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredImaging unit very low, x estimated pages remain 84.xy Incorrect paper size, open paper sourceLoad manual feeder with custom type name paper orientation Insufficient memory to support Resource Save featureInsufficient memory to collate job Load manual feeder with custom string paper orientationLoad paper source with paper size paper orientation Troubleshooting 246Load paper source with custom string paper orientation Load paper source with custom type name paper orientationMemory full Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyNon‑Lexmark supply type, see User’s Guide 33.xy Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxesPrinter had to restart. Last job may be incomplete Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Not enough free space in flash memory for resourcesReplace cartridge, printer region mismatch 42.xy Troubleshooting 250Replace all originals if restarting job Replace cartridge, 0 estimated pages remain 88.xyReplace jammed originals if restarting job Troubleshooting 251Replace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xyScanner automatic feeder cover open Restore held jobs?Scanner disabled by admin Replace unsupported imaging unit 32.xyStandard network software error Serial option x errorSmtp server not set up. Contact system administrator Some held jobs were not restoredSolving printer problems Step Basic printer problemsTroubleshooting 255 Printer is not respondingPrinter display is blank Troubleshooting 256Cannot detect internal option Hardware and internal option problemsInternal Solutions Port does not operate correctly Troubleshooting 257Troubleshooting 258 Tray problemsStep Problem is solved. Go to step USB/parallel interface card does not operate correctly Troubleshooting 259Paper jam message remains after jam is cleared Paper feed problemsTroubleshooting 260 Paper frequently jamsJammed pages are not reprinted Solving print problemsPrinting problems Troubleshooting 261Troubleshooting 262 Error message about reading the flash drive appearsPrint jobs do not print Troubleshooting 263 For Macintosh users Troubleshooting 264Confidential and other held jobs do not print For Windows usersSettings General Settings Print Recovery Page Protect Off Troubleshooting 265Print job takes longer than expected Printing slows down Troubleshooting 266Job prints from the wrong tray or on the wrong paper Incorrect characters print Troubleshooting 267Tray linking does not work Unexpected page breaks occur Troubleshooting 268Settings General Settings Timeouts Large jobs do not collatePrinter is printing blank pages Print quality problemsTroubleshooting 269 Characters have jagged or uneven edgesClipped pages or images Troubleshooting 270Compressed images appear on prints Troubleshooting 271Shadow images appear on prints Troubleshooting 272Gray background on prints Troubleshooting 273Incorrect margins on prints Troubleshooting 274Paper curl Troubleshooting 275Print irregularities Troubleshooting 276 Repeating defects appear on prints Troubleshooting 277Print is too dark Troubleshooting 278 Print is too light Troubleshooting 279Skewed print Troubleshooting 280Printer is printing solid black pages Troubleshooting 281Transparency print quality is poor Streaked horizontal lines appear on prints Troubleshooting 282Streaked vertical lines appear on prints Troubleshooting 283Horizontal voids appear on prints Troubleshooting 284Vertical voids appear on prints Troubleshooting 285Toner rubs off Troubleshooting 286Toner specks appear on prints Toner fog or background shading appears on printsTroubleshooting 287 Solving copy problemsUneven print density Poor copy quality Troubleshooting 288Copier does not respond Scanner unit does not closeTroubleshooting 289 Troubleshooting 290 Solving fax problemsPartial document or photo copies Troubleshooting 291 Fax and e-mail functions are not set upSettings General Settings Run initial setup Yes Submit Cannot send or receive a fax Troubleshooting 292Troubleshooting 293 Troubleshooting 294 Can receive but not send faxes Troubleshooting 295Received fax has poor print quality Solving scanner problemsTroubleshooting 296 Click Settings Fax Settings Analog Fax SetupPartial document or photo scans Cannot scan from a computerPoor scanned image quality Troubleshooting 298Stamp or Overwrite Troubleshooting 299Scan job was not successful Scanning takes too long or freezes the computerScanner does not respond Troubleshooting 300Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 301Troubleshooting 302 Mail Troubleshooting 303Contacting customer support Tech LibraryEdition notice Product informationLexmark International, Inc All rights reserved 305 Trademarks306 Noise emission levels307 Temperature informationProduct disposal Static sensitivity noticeLaser notice label may be affixed to this printer as shown Laser noticeLaser advisory label 308Hibernate Mode Power consumptionProduct power consumption Sleep ModeEuropean Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Licensing notices311 Regulatory notices for telecommunication terminal equipment312 Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizIndustry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiationIndustry Canada Canada Taiwan NCC RF notice statement315 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 316317 Lexmark International, Inc., Lexington, KYLimited warranty service Limited warranty318 319 Extent of limited warrantyLimitation of liability Additional rights320 Patent acknowledgmentNumerics Symbols250‑sheet tray installing 42 550‑sheet tray installing IndexPage Page Page Page Page Page Page Page