Lexmark XM1100 Series manual Troubleshooting 289

Troubleshooting		289
Action	Yes	No
Step 3	Go to step 4.	See “Cleaning the
If dark marks appear on prints, then clean the scanner glass and the ADF		scanner glass” on
glass using a clean, lint-free cloth dampened with water.		page 215.
Is the scanner glass clean?
Step 4	Go to step 5.	See “Print quality
Send a print job, and then check for print quality problems.		problems” on
a From the General Settings menu, adjust the Eco‑Mode settings.		page 269.
b From the Copy menu, adjust the Darkness setting.
c If the print remains faded, then replace the toner cartridge.
Is the print quality satisfactory?
Step 5	Go to step 6.	Place the document or
Check the placement of the document or photo.		photo facedown on the
Make sure the document or photo is loaded facedown on the scanner		scanner glass in the
		upper left corner.
glass in the upper left corner.
Is the document or photo loaded correctly?
Step 6	Go to step 7.	Change the Content
Check the copy settings.		Type and Content
From the Copy screen, check if the Content Type and Content Source		Source settings to
		match the document
settings are correct for the document being scanned.
		being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Step 7	Go to step 8.	The problem is solved.
Check for patterns on print.
a From the printer control panel, navigate to:
Copy > Sharpness > select a lower setting
Note: Make sure no scaling is being selected.
b Resend the copy job.

Do patterns appear on prints?

Step 8 Go to step 9. The problem is solved.

Check for missing or faded text on prints.

aFrom the Copy screen, adjust the settings of the following:

•Sharpness—Increase the sharpness setting.

•Contrast—Increase the contrast setting.

bResend the copy job.

Do prints have missing or faded text?