Lexmark XM1100 Series Incorrect characters print, Tray linking does not work, Troubleshooting 267

Troubleshooting			267
Action		Yes	No
Step 4		The problem is solved.	Contact customer
a	Check if the trays are not linked.		support.
b	Resend the print job.

Did the job print from the correct tray or on the correct paper?

Incorrect characters print

Action	Yes	No
Step 1	Deactivate Hex Trace	Go to step 2.
Make sure the printer is not in Hex Trace mode.	mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2	Contact customer	The problem is solved.
a From the printer control panel, select Standard Network or	support.
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?

Tray linking does not work

Notes:

•The trays can detect paper length.

•The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu.

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aOpen the trays, and then check if they contain paper of the same size and type.

•Check if the paper guides are in the correct positions for the size of the paper loaded in each tray.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

bResend the print job.

Do the trays link correctly?