Users Guide
September
Contents
Printing
Loading paper and specialty media
Paper and specialty media guide
Copying
Understanding the printer menus 135
Faxing 104
Scanning 127
Saving money and the environment 204
Managing the printer 224
Troubleshooting 240
Maintaining the printer 214
Clearing jams 227
304
Safety information
Safety information
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Learning about the printer
Learning about the printer
Finding information about the printer
Guide link
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Understanding the basic functions of the scanner
Using the scanner glass
Using the ADF and scanner glass
Using the ADF
Understanding the printer control panel
Using the printer control panel
Understanding the printer control panel
Indicator light color and its corresponding printer status
Understanding the home screen
This may also appear on the home screen
Using the touch-screen buttons
Features
Other touch-screen buttons
For Windows users
Setting up and using the home screen applications
Finding the IP address of the computer
For Macintosh users
Finding the IP address of the printer
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Customizing the home screen
Activating the home screen applications
Setting up Forms and Favorites
Understanding the different applications
Finding information about the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Using MyShortcut
Setting up Multi Send
Click Settings Apps Apps Management Scan to Network
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
Click Settings Remote Operator Panel Settings
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Submit
Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
Installing a memory card
Close the shield, and then the access door
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Installing an optional card
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Installing an Internal Solutions Port
Long ISP cable
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Installing a printer hard disk
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Removing a printer hard disk
Installing optional trays
Installing hardware options
Order of installation
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Updating available options in the printer driver
Setting up the printer software
Installing the printer software
Open the printers folder
Attaching cables
Click Update Now ‑ Ask Printer
Add any installed hardware options, and then click OK
Windows 7 or earlier
Connection method is supported in your country or region
Networking
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
For Windows users
For Macintosh users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
AppleTalk select your printer Add
Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
For Windows users
Setting up serial printing
Click Continue Finish
Click Properties
Printing a network setup
Verifying printer setup
Printing a menu settings
Reports Menu Settings
Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading trays
LGL
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Loading the multipurpose feeder
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Linking and unlinking trays
Click Settings Paper Menu
Linking and unlinking trays
Creating a custom name for a paper type
Using the Embedded Web Server
Using the printer control panel
Assigning a custom paper type
Paper Menu Custom Types
Configuring a custom name
Select a custom name you want to configure, and then touch
Tips on using transparencies
Using specialty media
Tips on using letterhead
Tips on using envelopes
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Paper characteristics
Paper guidelines
Selecting paper
Using recycled paper and other office papers
Fiber content
Selecting preprinted forms and letterhead
Unacceptable paper examples
Supported paper sizes
Supported paper sizes, types, and weights
Storing paper
182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11
Paper and specialty media guide
Supported paper types and weights
Printing forms
Printing
Printing forms and a document
Printing a document
Settings Print Settings Quality Menu Toner Darkness
Adjusting toner darkness
Click Settings Print Settings Quality Menu Toner Darkness
Printing from a mobile device
Printing from a flash drive
Printing from a flash drive
Supported flash drives and file types
Printing confidential and other held jobs
Storing print jobs in the printer
Printing Touch
Modifying confidential print settings
Printing confidential and other held jobs
Canceling a print job
Printing information pages
For Macintosh users
Making copies
Copying using the ADF
Copying
Making a quick copy
Copying on specialty media
Copying using the scanner glass
Copying photos
Copying on transparencies
Copying on letterhead
Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
Example 2 Copying on a single paper size
Copying different paper sizes
Example 1 Copying on mixed paper sizes
Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Reducing or enlarging copies
Adjusting copy quality
Copying on both sides of the paper duplexing
Collating copies
Between Copies Between Jobs Between Pages Off
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Placing an overlay message on each
Placing information on copies
Placing a header or footer on pages
Understanding the copy options
Canceling a copy job
Canceling a copy job while pages are being printed
Copy from
Darkness
Content
Scale
Sides Duplex
Save As Shortcut
Cover Page Setup
Advanced Duplex
Margin Shift
Create Booklet
Paper Saver
Advanced Imaging
Custom Job
Creating an e-mail shortcut using the Embedded Web Server
Setting up the printer to e-mail
Setting up the e-mail function
Mailing
Click Settings
Creating an e-mail shortcut using the printer control panel
Sending an e-mail using the printer control panel
Mailing a document
Sending an e‑mail using a shortcut number
Sending an e‑mail using the address book
Changing the output file type
Customizing e-mail settings
Adding e-mail subject and message information
Canceling an e-mail
Understanding the e-mail options
Mailing 102
Resolution
Send As
Transmission Log
Setup
Scan Preview
Mailing 103
Faxing 104
Setting up the printer to fax
Faxing
Using the Embedded Web Server for fax setup
Initial fax setup
Using the printer control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Scenario 1 Standard telephone line
Faxing 107
Connected to the same telephone wall jack
Faxing 108
Connected to different wall jacks
Faxing 109
Scenario 2 Digital Subscriber Line DSL
Faxing 110
Scenario 3 VoIP telephone service
Faxing 111
Setup 1 Printer is connected directly to a cable modem
Faxing 112
Faxing 113
Part name Part number Lexmark adapter plug 40X8519
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Connecting the printer to a wall jack in Germany
Faxing 116
Settings Fax Settings Analog Fax Setup Answer On
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Sending a fax using the printer control panel
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax
Sending a fax using the computer
Fax tab Enable fax
Sending a fax at a scheduled time
Sending a fax using a shortcut number
Sending a fax using the address book
Faxing 120
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Making a fax lighter or darker
Customizing fax settings
Changing the fax resolution
Viewing a fax log
Blocking junk faxes
Canceling an outgoing fax
Click Settings Reports Click Fax Job Log or Fax Call Log
Touch Delete Selected Jobs
Forwarding a fax
Holding and forwarding faxes
Holding faxes
Understanding the fax options
Faxing 125
This option lets you send a fax at a later time or date
Delayed Send
Faxing 126
Scanning to an FTP address
Using Scan to Network
Scanning
Scanning 127
Creating shortcuts
Creating an FTP shortcut using the Embedded Web Server
Creating an FTP shortcut using the printer control panel
Scanning 128
Scanning to an FTP address
Scanning to an FTP address using the printer control panel
Scanning to an FTP address using a shortcut number
Scanning 129
Scanning 130
Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Click Next Close
FTP Address
Understanding the scan options
Scanning to a flash drive
This option lets you type a file name for the scan image
Scanning 133
Setup
Understanding the printer menus 135
Understanding the printer m enus
Menus list
Paper Size/Type menu
Default Source menu
Paper menu
Understanding the printer menus 136
MP Feeder Type
Understanding the printer menus 137
MP Feeder Size
Manual Paper Type
Understanding the printer menus 138
Manual Paper Size
Manual Envelope Size
Paper Texture menu
Configure MP menu
Substitute Size menu
Understanding the printer menus 139
Understanding the printer menus 140
Paper Weight menu
Understanding the printer menus 141
Paper Loading menu
Understanding the printer menus 142
Understanding the printer menus 143
Custom Types menu
Custom Names menu
Understanding the printer menus 144
Universal Setup menu
Custom Scan Sizes menu
Understanding the printer menus 145
Reports Menu
Reports menu
Standard Network or Network x menu
Network/Ports menu
Active NIC menu
Understanding the printer menus 146
Understanding the printer menus 147
TCP/IP menu
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 148
Understanding the printer menus 149
Understanding the printer menus 150
Wireless menu
IPv6 menu
Understanding the printer menus 151
To access the menu, navigate to any of the following
AppleTalk menu
USB Buffer
Standard USB menu
Understanding the printer menus 152
Smtp Setup menu
Understanding the printer menus 153
Understanding the printer menus 154
Confidential Print menu
Miscellaneous Security Settings menu
Security menu
Understanding the printer menus 155
Disk Wiping menu
Understanding the printer menus 156
Understanding the printer menus 157
Security Audit Log menu
Set Date and Time menu
Understanding the printer menus 158
Settings menu
General Settings menu
Understanding the printer menus 159
Quiet Mode
Run Initial setup
Keyboard
Scan to PC Port Range
Understanding the printer menus 160
Paper Sizes
Displayed Information
Understanding the printer menus 161
Understanding the printer menus 162
Understanding the printer menus 163
Hibernate Timeout on Connection
Understanding the printer menus 164
Understanding the printer menus 165
Error Recovery
Print Recovery
Understanding the printer menus 166
Factory Defaults
Export Configuration Package
Press Sleep Button
Copy Settings menu
Understanding the printer menus 167
Understanding the printer menus 168
Understanding the printer menus 169
Understanding the printer menus 170
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 171
Understanding the printer menus 172
Fax Send Settings menu items and their descriptions
Resolution
Fax Cover
Understanding the printer menus 173
Dial Prefix
Understanding the printer menus 174
Fax Receive Settings menu items and their descriptions
Understanding the printer menus 175
Understanding the printer menus 176
Fax Log Settings menu items and their descriptions
Understanding the printer menus 177
Answer On menu items and their descriptions
‑mail Settings menu
Speaker Settings menu items and their descriptions
Understanding the printer menus 178
Understanding the printer menus 179
Format
Understanding the printer menus 180
Orientation
Understanding the printer menus 181
Understanding the printer menus 182
Use cc/bcc
FTP Settings menu
Understanding the printer menus 183
Understanding the printer menus 184
File Name
Understanding the printer menus 185
FTP bit Depth
Understanding the printer menus 186
Scan Settings
Flash Drive menu
Understanding the printer menus 187
Understanding the printer menus 188
Scan Bit Depth
Copies
Print Settings menu items and their descriptions
Understanding the printer menus 189
Paper Saver Orientation
Understanding the printer menus 190
Duplex Binding
Paper Saver Border
Understanding the printer menus 191
Print Settings
Setup menu
Download Target
Finishing menu
Understanding the printer menus 192
Resource Save
Understanding the printer menus 193
Separator Source
Understanding the printer menus 194
Print Resolution
Quality menu
Pixel Boost
Job Accounting menu
Understanding the printer menus 195
Utilities menu
Understanding the printer menus 196
XPS menu
Understanding the printer menus 197
Understanding the printer menus 198
PostScript menu
PCL Emul menu
PCL Emulation Settings
Understanding the printer menus 199
Understanding the printer menus 200
Tray Renumber
Font Size
Html menu
Understanding the printer menus 201
Scale
Understanding the printer menus 202
Help menu
Image menu
Understanding the printer menus 203
Saving paper and toner
Using recycled paper
Saving money and the environment
Conserving supplies
Reducing printer noise
Using Eco‑Mode
Saving energy
Avoid paper jams
Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Click Settings General Settings Timeouts
Saving money and the environment 206
Click Settings General Settings Sleep Button Settings
Using Hibernate Mode
Adjusting the brightness of the display
Click Settings General Settings
Recycling Lexmark products
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark packaging
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Erasing volatile memory
Securing the printer
Statement of Volatility
Disposing of a printer hard disk
Touch Back Exit Config Menu
Using the printer control panel
Touch Wipe All Settings
Erasing non‑volatile memory
Click Settings Security Disk Encryption
Configuring printer hard disk encryption
Using the Embedded Web Server
Touch Disk Encryption Enable
Finding printer security information
Lexmark security Web
Maintaining the printer
Cleaning the printer parts
Cleaning the printer
Maintaining the printer 214
Close the scanner cover
Cleaning the scanner glass
Maintaining the printer 215
Estimated number of remaining pages
Using genuine Lexmark parts and supplies
Checking the status of parts and supplies
Ordering supplies
Ordering an imaging unit
Ordering a maintenance kit
Ordering a toner cartridge
Ordering an ADF separator roller
Replacing the toner cartridge
Storing supplies
Replacing supplies
Recommended part numbers
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Replacing the imaging unit
Maintaining the printer 220
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Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Managing the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Managing the printer 226
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Load paper properly
Clearing jams
Avoiding jams
Clearing jams 227
Understanding jam messages and locations
Use recommended paper
Jam access area Printer control panel message What to do
‑page jam, open front door y.xx
Clearing jams 230
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Page
‑page jam, open rear door y.xx
Models, select Next Clear the jam, press OK
‑page jam, clear standard bin y.xx
‑page jam, remove tray 1 to clear duplex y.xx
Clearing jams 235
‑page jam, open tray x y.xx
‑page jam, clear manual feeder y.xx
‑page jam, open automatic feeder top cover y.xx
Models, select Next Clear the jam, press OK
Troubleshooting
Understanding printer messages
Change paper source to paper size load orientation
Configuration change, some held jobs were not restored
Troubleshooting 241
Close front door
Complex page, some data may not have printed
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Defective flash detected
Fax Station Number not set up. Contact system administrator
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Imaging unit low 84.xy
Incorrect paper size, open paper source
Insufficient memory, some held jobs will not be restored
Imaging unit very low, x estimated pages remain 84.xy
Insufficient memory for Flash Memory Defragment operation
Load manual feeder with custom string paper orientation
Insufficient memory to support Resource Save feature
Insufficient memory to collate job
Load manual feeder with custom type name paper orientation
Load paper source with custom type name paper orientation
Troubleshooting 246
Load paper source with custom string paper orientation
Load paper source with paper size paper orientation
Maintenance kit very low, x estimated pages remain 80.xy
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Memory full
Memory full, cannot send faxes
Network x software error
No analog phone line connected to modem, fax is disabled
Non‑Lexmark supply type, see User’s Guide 33.xy
Not enough free space in flash memory for resources
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Printer had to restart. Last job may be incomplete
Replace cartridge, 0 estimated pages remain 88.xy
Troubleshooting 250
Replace all originals if restarting job
Replace cartridge, printer region mismatch 42.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Troubleshooting 251
Replace defective imaging unit 31.xy
Replace jammed originals if restarting job
Replace unsupported imaging unit 32.xy
Restore held jobs?
Scanner disabled by admin
Scanner automatic feeder cover open
Some held jobs were not restored
Serial option x error
Smtp server not set up. Contact system administrator
Standard network software error
Solving printer problems
Printer is not responding
Basic printer problems
Troubleshooting 255
Step
Troubleshooting 256
Printer display is blank
Troubleshooting 257
Hardware and internal option problems
Internal Solutions Port does not operate correctly
Cannot detect internal option
Step Problem is solved. Go to step
Tray problems
Troubleshooting 258
Troubleshooting 259
USB/parallel interface card does not operate correctly
Paper frequently jams
Paper feed problems
Troubleshooting 260
Paper jam message remains after jam is cleared
Troubleshooting 261
Solving print problems
Printing problems
Jammed pages are not reprinted
Print jobs do not print
Error message about reading the flash drive appears
Troubleshooting 262
Troubleshooting 263
For Windows users
Troubleshooting 264
Confidential and other held jobs do not print
For Macintosh users
Print job takes longer than expected
Troubleshooting 265
Settings General Settings Print Recovery Page Protect Off
Job prints from the wrong tray or on the wrong paper
Troubleshooting 266
Printing slows down
Tray linking does not work
Troubleshooting 267
Incorrect characters print
Large jobs do not collate
Troubleshooting 268
Settings General Settings Timeouts
Unexpected page breaks occur
Characters have jagged or uneven edges
Print quality problems
Troubleshooting 269
Printer is printing blank pages
Troubleshooting 270
Clipped pages or images
Troubleshooting 271
Compressed images appear on prints
Troubleshooting 272
Shadow images appear on prints
Troubleshooting 273
Gray background on prints
Troubleshooting 274
Incorrect margins on prints
Print irregularities
Troubleshooting 275
Paper curl
Troubleshooting 276
Print is too dark
Troubleshooting 277
Repeating defects appear on prints
Troubleshooting 278
Troubleshooting 279
Print is too light
Troubleshooting 280
Skewed print
Transparency print quality is poor
Troubleshooting 281
Printer is printing solid black pages
Troubleshooting 282
Streaked horizontal lines appear on prints
Troubleshooting 283
Streaked vertical lines appear on prints
Troubleshooting 284
Horizontal voids appear on prints
Troubleshooting 285
Vertical voids appear on prints
Toner fog or background shading appears on prints
Troubleshooting 286
Toner specks appear on prints
Toner rubs off
Uneven print density
Solving copy problems
Troubleshooting 287
Scanner unit does not close
Troubleshooting 288
Copier does not respond
Poor copy quality
Troubleshooting 289
Partial document or photo copies
Solving fax problems
Troubleshooting 290
Settings General Settings Run initial setup Yes Submit
Fax and e-mail functions are not set up
Troubleshooting 291
Troubleshooting 292
Cannot send or receive a fax
Troubleshooting 293
Troubleshooting 294
Troubleshooting 295
Can receive but not send faxes
Click Settings Fax Settings Analog Fax Setup
Solving scanner problems
Troubleshooting 296
Received fax has poor print quality
Cannot scan from a computer
Partial document or photo scans
Troubleshooting 298
Poor scanned image quality
Scanning takes too long or freezes the computer
Troubleshooting 299
Scan job was not successful
Stamp or Overwrite
Troubleshooting 300
Scanner does not respond
Troubleshooting 301
Solving home screen applications problems
An application error has occurred
Click Settings Apps Apps Management System tab Log
Troubleshooting 302
Tech Library
Troubleshooting 303
Contacting customer support
Mail
Lexmark International, Inc All rights reserved
Product information
Edition notice
Trademarks
305
Noise emission levels
306
Static sensitivity notice
Temperature information
Product disposal
307
308
Laser notice
Laser advisory label
Laser notice label may be affixed to this printer as shown
Sleep Mode
Power consumption
Product power consumption
Hibernate Mode
Licensing notices
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
311
312
Verwendung dieses Produkts in der Schweiz
Using this product in Switzerland
Utilisation de ce produit en Suisse
Uso del prodotto in Svizzera
Exposure to radio frequency radiation
Regulatory notices for wireless products
Modular component notice
Industry Canada Canada
315
Taiwan NCC RF notice statement
Industry Canada Canada
316
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Lexmark International, Inc., Lexington, KY
317
318
Limited warranty
Limited warranty service
Additional rights
Extent of limited warranty
Limitation of liability
319
Patent acknowledgment
320
Index
Symbols
250‑sheet tray installing 42 550‑sheet tray installing
Numerics
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