Lexmark XM1100 Series Printer is printing solid black pages, Transparency print quality is poor

Troubleshooting 281

Printer is printing solid black pages

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aReinstall the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

2Install the imaging unit, and then the cartridge.

bResend the print job.

Is the printer printing solid black pages?
Step 2	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Is the printer printing solid black pages?

Transparency print quality is poor

Action	Yes	No
Step 1	Go to step 2.	Set the paper type to
From the printer control panel, set the paper type in the Paper menu to		Transparency.
match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Step 2	Contact customer	The problem is solved.
a Check if you are using a recommended type of transparency.	support.
b Resend the print job.
Is the print quality still poor?