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Lexmark XM1100 Series manual Replacing the imaging unit, Maintaining the printer 220

Models: XM1100 Series

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Page 220

Maintaining the printer

220

Replacing the imaging unit

1Press the button on the right side of the printer, and then open the front door.

2

1

2Pull the toner cartridge out using the handle.

3Lift the green handle, and then pull the imaging unit out of the printer.

Image 220

Lexmark XM1100 Series manual Replacing the imaging unit, Maintaining the printer 220

Contents

Users Guide SeptemberContents Loading paper and specialty media Paper and specialty media guidePrinting CopyingFaxing 104 Scanning 127Understanding the printer menus 135 Saving money and the environment 204Troubleshooting 240 Maintaining the printer 214Managing the printer 224 Clearing jams 227304 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer Guide linkSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Understanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Indicator light color and its corresponding printer status Understanding the home screenFeatures Using the touch-screen buttonsThis may also appear on the home screen Other touch-screen buttons Setting up and using the home screen applications Finding the IP address of the computerFor Windows users For Macintosh usersAccessing the Embedded Web Server Click Settings General Settings Home screen customizationFinding the IP address of the printer Customizing the home screenSetting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applicationsClick Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi SendClick Settings Apps Apps Management Multi Send Setting up Scan to NetworkClick Settings Apps Apps Management Scan to Network Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Setting up the printer software Installing the printer softwareUpdating available options in the printer driver Open the printers folderClick Update Now ‑ Ask Printer Add any installed hardware options, and then click OKAttaching cables Windows 7 or earlierConnection method is supported in your country or region Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking For Windows usersFor Macintosh users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network AppleTalk select your printer AddUsing the Push Button Configuration method Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit Using the Personal Identification Number PIN method For Windows users Setting up serial printing Click Continue Finish Click PropertiesVerifying printer setup Printing a menu settingsPrinting a network setup Reports Menu SettingsSetting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading traysLGL Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Assigning a custom paper typeSelect a custom name you want to configure, and then touch Configuring a custom namePaper Menu Custom Types Using specialty media Tips on using letterheadTips on using transparencies Tips on using envelopesPage Paper characteristics Paper guidelinesUsing recycled paper and other office papers Fiber contentSelecting paper Selecting preprinted forms and letterheadUnacceptable paper examples Supported paper sizes, types, and weights Storing paperSupported paper sizes 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11Paper and specialty media guide Supported paper types and weights Printing Printing forms and a documentPrinting forms Printing a documentAdjusting toner darkness Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a mobile devicePrinting from a flash drive Printing from a flash driveSupported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerPrinting confidential and other held jobs Modifying confidential print settingsPrinting Touch Canceling a print job Printing information pagesFor Macintosh users Copying using the ADF CopyingMaking copies Making a quick copyCopying using the scanner glass Copying photosCopying on specialty media Copying on transparenciesCustomizing copy settings Making copies using paper from a selected trayCopying on letterhead Copying to a different sizeCopying different paper sizes Example 1 Copying on mixed paper sizesExample 2 Copying on a single paper size Copy Copy from Mixed Sizes Copy to Auto Size Match Copy ItCopying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Collating copies Copying multiple pages onto a single sheet Placing separator sheets between copiesBetween Copies Between Jobs Between Pages Off Placing a header or footer on pages Placing information on copiesPlacing an overlay message on each Canceling a copy job Canceling a copy job while pages are being printedUnderstanding the copy options Copy fromContent ScaleDarkness Sides DuplexCover Page Setup Advanced DuplexSave As Shortcut Margin ShiftPaper Saver Advanced ImagingCreate Booklet Custom JobSetting up the printer to e-mail Setting up the e-mail functionCreating an e-mail shortcut using the Embedded Web Server MailingCreating an e-mail shortcut using the printer control panel Sending an e-mail using the printer control panelClick Settings Mailing a documentSending an e‑mail using a shortcut number Sending an e‑mail using the address bookAdding e-mail subject and message information Customizing e-mail settingsChanging the output file type Canceling an e-mail Understanding the e-mail optionsSend As ResolutionMailing 102 Setup Scan PreviewTransmission Log Mailing 103Faxing Setting up the printer to faxFaxing 104 Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupSetup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone lineFaxing 107 Connected to the same telephone wall jackFaxing 108 Connected to different wall jacksFaxing 109 Scenario 2 Digital Subscriber Line DSL Faxing 110Scenario 3 VoIP telephone service Faxing 111Setup 1 Printer is connected directly to a cable modem Faxing 112Faxing 113 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 116Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a faxSending a fax using the computer Fax tab Enable faxSending a fax using a shortcut number Sending a fax using the address bookSending a fax at a scheduled time Faxing 120Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsCustomizing fax settings Changing the fax resolutionMaking a fax lighter or darker Viewing a fax logCanceling an outgoing fax Click Settings Reports Click Fax Job Log or Fax Call LogBlocking junk faxes Touch Delete Selected JobsHolding faxes Holding and forwarding faxesForwarding a fax Understanding the fax options Faxing 125Faxing 126 Delayed SendThis option lets you send a fax at a later time or date Using Scan to Network ScanningScanning to an FTP address Scanning 127Creating an FTP shortcut using the Embedded Web Server Creating an FTP shortcut using the printer control panelCreating shortcuts Scanning 128Scanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut numberScanning to an FTP address Scanning 129Scanning to a computer using the Embedded Web Server Scanning to a computer or flash driveScanning 130 Click Scan Profile Create Scan ProfileSetting up Scan to Computer Click Next CloseUnderstanding the scan options Scanning to a flash driveFTP Address This option lets you type a file name for the scan imageScanning 133 Setup Menus list Understanding the printer m enusUnderstanding the printer menus 135 Default Source menu Paper menuPaper Size/Type menu Understanding the printer menus 136MP Feeder Size Understanding the printer menus 137MP Feeder Type Understanding the printer menus 138 Manual Paper SizeManual Paper Type Manual Envelope SizeConfigure MP menu Substitute Size menuPaper Texture menu Understanding the printer menus 139Understanding the printer menus 140 Paper Weight menu Understanding the printer menus 141Paper Loading menu Understanding the printer menus 142Custom Names menu Custom Types menuUnderstanding the printer menus 143 Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 144 Reports menu Reports MenuUnderstanding the printer menus 145 Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 146Understanding the printer menus 147 To access the menu, navigate to either of the following Network Card menuTCP/IP menu Understanding the printer menus 148Understanding the printer menus 149 IPv6 menu Wireless menuUnderstanding the printer menus 150 AppleTalk menu To access the menu, navigate to any of the followingUnderstanding the printer menus 151 Understanding the printer menus 152 Standard USB menuUSB Buffer Smtp Setup menu Understanding the printer menus 153Understanding the printer menus 154 Miscellaneous Security Settings menu Security menuConfidential Print menu Understanding the printer menus 155Disk Wiping menu Understanding the printer menus 156Set Date and Time menu Security Audit Log menuUnderstanding the printer menus 157 General Settings menu Settings menuUnderstanding the printer menus 158 Quiet Mode Run Initial setupUnderstanding the printer menus 159 KeyboardUnderstanding the printer menus 160 Paper SizesScan to PC Port Range Displayed InformationUnderstanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Hibernate Timeout on Connection Understanding the printer menus 164Print Recovery Error RecoveryUnderstanding the printer menus 165 Factory Defaults Export Configuration PackageUnderstanding the printer menus 166 Press Sleep ButtonCopy Settings menu Understanding the printer menus 167Understanding the printer menus 168 Understanding the printer menus 169 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 170 Understanding the printer menus 171 Fax Send Settings menu items and their descriptions ResolutionUnderstanding the printer menus 172 Fax CoverUnderstanding the printer menus 173 Dial PrefixUnderstanding the printer menus 174 Fax Receive Settings menu items and their descriptions Understanding the printer menus 175Understanding the printer menus 176 Fax Log Settings menu items and their descriptions Understanding the printer menus 177‑mail Settings menu Speaker Settings menu items and their descriptionsAnswer On menu items and their descriptions Understanding the printer menus 178Understanding the printer menus 179 FormatUnderstanding the printer menus 180 OrientationUnderstanding the printer menus 181 Understanding the printer menus 182 Use cc/bccFTP Settings menu Understanding the printer menus 183Understanding the printer menus 184 FTP bit Depth Understanding the printer menus 185File Name Flash Drive menu Scan SettingsUnderstanding the printer menus 186 Understanding the printer menus 187 Understanding the printer menus 188 Scan Bit DepthUnderstanding the printer menus 189 Print Settings menu items and their descriptionsCopies Understanding the printer menus 190 Duplex BindingPaper Saver Orientation Paper Saver BorderSetup menu Print SettingsUnderstanding the printer menus 191 Finishing menu Understanding the printer menus 192Download Target Resource SaveUnderstanding the printer menus 193 Separator SourcePrint Resolution Quality menuUnderstanding the printer menus 194 Pixel BoostJob Accounting menu Understanding the printer menus 195Utilities menu Understanding the printer menus 196XPS menu Understanding the printer menus 197PCL Emul menu PostScript menuUnderstanding the printer menus 198 PCL Emulation Settings Understanding the printer menus 199Understanding the printer menus 200 Tray RenumberHtml menu Understanding the printer menus 201Font Size ScaleImage menu Help menuUnderstanding the printer menus 202 Understanding the printer menus 203 Using recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesUsing Eco‑Mode Saving energyReducing printer noise Avoid paper jamsAdjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 206Using Hibernate Mode Adjusting the brightness of the displayClick Settings General Settings Sleep Button Settings Click Settings General SettingsSettings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard diskUsing the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memoryConfiguring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption EnableFinding printer security information Lexmark security WebCleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 214Maintaining the printer 215 Cleaning the scanner glassClose the scanner cover Using genuine Lexmark parts and supplies Checking the status of parts and suppliesEstimated number of remaining pages Ordering suppliesOrdering a maintenance kit Ordering a toner cartridgeOrdering an imaging unit Ordering an ADF separator rollerStoring supplies Replacing suppliesReplacing the toner cartridge Recommended part numbersPage Replacing the imaging unit Maintaining the printer 220Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printerFinding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionSettings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 226 Clearing jams Avoiding jamsLoad paper properly Clearing jams 227Understanding jam messages and locations Use recommended paperJam access area Printer control panel message What to do ‑page jam, open front door y.xx Clearing jams 230Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 235‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messagesConfiguration change, some held jobs were not restored Troubleshooting 241Change paper source to paper size load orientation Close front doorError reading USB drive. Remove USB Error reading USB hub. Remove hubComplex page, some data may not have printed Defective flash detectedFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xyInsufficient memory, some held jobs will not be restored Imaging unit very low, x estimated pages remain 84.xyIncorrect paper size, open paper source Insufficient memory for Flash Memory Defragment operationInsufficient memory to support Resource Save feature Insufficient memory to collate jobLoad manual feeder with custom string paper orientation Load manual feeder with custom type name paper orientationTroubleshooting 246 Load paper source with custom string paper orientationLoad paper source with custom type name paper orientation Load paper source with paper size paper orientationMaintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Memory fullNetwork x software error No analog phone line connected to modem, fax is disabledMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xyReinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyNot enough free space in flash memory for resources Printer had to restart. Last job may be incompleteTroubleshooting 250 Replace all originals if restarting jobReplace cartridge, 0 estimated pages remain 88.xy Replace cartridge, printer region mismatch 42.xyTroubleshooting 251 Replace defective imaging unit 31.xyReplace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting jobRestore held jobs? Scanner disabled by adminReplace unsupported imaging unit 32.xy Scanner automatic feeder cover openSerial option x error Smtp server not set up. Contact system administratorSome held jobs were not restored Standard network software errorSolving printer problems Basic printer problems Troubleshooting 255Printer is not responding StepTroubleshooting 256 Printer display is blankHardware and internal option problems Internal Solutions Port does not operate correctlyTroubleshooting 257 Cannot detect internal optionTroubleshooting 258 Tray problemsStep Problem is solved. Go to step Troubleshooting 259 USB/parallel interface card does not operate correctlyPaper feed problems Troubleshooting 260Paper frequently jams Paper jam message remains after jam is clearedSolving print problems Printing problemsTroubleshooting 261 Jammed pages are not reprintedTroubleshooting 262 Error message about reading the flash drive appearsPrint jobs do not print Troubleshooting 263 Troubleshooting 264 Confidential and other held jobs do not printFor Windows users For Macintosh usersSettings General Settings Print Recovery Page Protect Off Troubleshooting 265Print job takes longer than expected Printing slows down Troubleshooting 266Job prints from the wrong tray or on the wrong paper Incorrect characters print Troubleshooting 267Tray linking does not work Troubleshooting 268 Settings General Settings TimeoutsLarge jobs do not collate Unexpected page breaks occurPrint quality problems Troubleshooting 269Characters have jagged or uneven edges Printer is printing blank pagesTroubleshooting 270 Clipped pages or imagesTroubleshooting 271 Compressed images appear on printsTroubleshooting 272 Shadow images appear on printsTroubleshooting 273 Gray background on printsTroubleshooting 274 Incorrect margins on printsPaper curl Troubleshooting 275Print irregularities Troubleshooting 276 Repeating defects appear on prints Troubleshooting 277Print is too dark Troubleshooting 278 Troubleshooting 279 Print is too lightTroubleshooting 280 Skewed printPrinter is printing solid black pages Troubleshooting 281Transparency print quality is poor Troubleshooting 282 Streaked horizontal lines appear on printsTroubleshooting 283 Streaked vertical lines appear on printsTroubleshooting 284 Horizontal voids appear on printsTroubleshooting 285 Vertical voids appear on printsTroubleshooting 286 Toner specks appear on printsToner fog or background shading appears on prints Toner rubs offTroubleshooting 287 Solving copy problemsUneven print density Troubleshooting 288 Copier does not respondScanner unit does not close Poor copy qualityTroubleshooting 289 Troubleshooting 290 Solving fax problemsPartial document or photo copies Troubleshooting 291 Fax and e-mail functions are not set upSettings General Settings Run initial setup Yes Submit Troubleshooting 292 Cannot send or receive a faxTroubleshooting 293 Troubleshooting 294 Troubleshooting 295 Can receive but not send faxesSolving scanner problems Troubleshooting 296Click Settings Fax Settings Analog Fax Setup Received fax has poor print qualityCannot scan from a computer Partial document or photo scansTroubleshooting 298 Poor scanned image qualityTroubleshooting 299 Scan job was not successfulScanning takes too long or freezes the computer Stamp or OverwriteTroubleshooting 300 Scanner does not respondSolving home screen applications problems An application error has occurredTroubleshooting 301 Click Settings Apps Apps Management System tab LogTroubleshooting 302 Troubleshooting 303 Contacting customer supportTech Library MailEdition notice Product informationLexmark International, Inc All rights reserved Trademarks 305Noise emission levels 306Temperature information Product disposalStatic sensitivity notice 307Laser notice Laser advisory label308 Laser notice label may be affixed to this printer as shownPower consumption Product power consumptionSleep Mode Hibernate ModeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaLicensing notices European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 311312 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraRegulatory notices for wireless products Modular component noticeExposure to radio frequency radiation Industry Canada CanadaIndustry Canada Canada Taiwan NCC RF notice statement315 316 ΤΗΣ Οδηγιασ 1999/5/ΕΚLexmark International, Inc., Lexington, KY 317Limited warranty service Limited warranty318 Extent of limited warranty Limitation of liabilityAdditional rights 319Patent acknowledgment 320Symbols 250‑sheet tray installing 42 550‑sheet tray installingIndex NumericsPage Page Page Page Page Page Page Page