Panasonic KX-TG1063, KX-TG1062M, KX-TG1061 Troubleshooting, General use Problem Cause/solution

Models: KXTG1062M KX-TG1061 KX-TG1062M KX-TG1063 KX-TG1062

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Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem

 

Cause/solution

The unit does not work.

L Make sure the batteries are installed correctly (page 8).

 

 

L Fully charge the batteries (page 8).

 

 

L Check the connections (page 8).

 

 

L Unplug the base unit’s AC adaptor to reset the unit. Reconnect

 

 

the adaptor and try again.

 

 

L The handset has not been registered to the base unit. Register

 

 

the handset (page 27).

I cannot hear a dial tone.

L The base unit’s AC adaptor or telephone line cord is not

 

 

connected. Check the connections.

 

 

L If you are using a splitter to connect the unit, remove the splitter

 

 

and connect the unit to the wall jack directly. If the unit operates

 

 

properly, check the splitter.

 

 

L Disconnect the base unit from the telephone line and connect

 

 

the line to a known working telephone. If the working telephone

 

 

operates properly, contact our service personnel to have the

 

 

unit repaired. If the working telephone does not operate

 

 

properly, contact your service provider/telephone company.

The indicator on the handset

L New messages have been recorded. Listen to the new

flashes slowly.

 

messages (page 33).

 

 

L New voice mail messages have been recorded. Listen to the

 

 

new voice mail messages (page 37).

 

 

 

Programmable settings

 

 

 

 

Problem

 

Cause/solution

The display is in a language I

L Change the display language (page 12).

cannot read.

 

 

While programming, the unit starts

L A call is being received. Answer the call and start again after

to ring.

 

hanging up.

I cannot register a handset to a

L The maximum number of handsets (6) is already registered to

base unit.

 

the base unit. Cancel unused handset registrations from the

 

 

base unit (page 27).

 

 

L Place the handset and the base unit away from other electrical

 

 

appliances.

 

 

 

Battery recharge

 

 

 

 

 

Problem

 

Cause/solution

The handset beeps and/or )

L Battery charge is low. Fully charge the batteries (page 8).

flashes.

 

 

 

 

 

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For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG1063 Troubleshooting, General use Problem Cause/solution, Programmable settings Problem Cause/solution