Panasonic Troubleshooting Tips for KX-TG1061 Answering Machine

Useful Information

Problem	Cause/solution
Caller information is displayed	L Depending on your service provider/telephone company, the
late.	unit may display the caller’s information at the 2nd ring or later.
	L Move closer to the base unit.
The caller list/incoming phone	L The Caller ID number auto edit feature is turned off. Turn it on
numbers are not edited	and try again (page 29).
automatically.	L You need to call back the edited number to activate Caller ID
	number auto edit.
I cannot dial the phone number	L The phone number you dialed might have been edited
edited in the caller list.	incorrectly (for example, the long distance “1” or the area code
	is missing). Edit the phone number with another pattern (page
	29).
Time on the unit has shifted.	L Incorrect time information from incoming Caller ID changes the
	time. Set the time adjustment to “Manual” (off) (page 23).
The 2nd caller’s information is not	L In order to use Caller ID, call waiting, or Call Waiting Caller ID
displayed during an outside call.	(CWID), you must first contact your service provider/telephone
	company and subscribe to the desired service.
	After subscribing, you may need to contact your service
	provider/telephone company again to activate this specific
	service, even if you already subscribed to both Caller ID and
	Call Waiting with Caller ID services (CWID).
Answering system
Problem	Cause/solution
The unit does not record new	L The answering system is turned off. Turn it on (page 31).
messages.	L The message memory is full. Erase unnecessary messages
	(page 32).
	L The recording time is set to “Greeting only”. Change the
	setting (page 35).
	L If you subscribe to a voice mail service, messages are recorded
	by your service provider/telephone company, not your
	telephone. Change the unit’s number of rings setting or contact
	your service provider/telephone company (page 35).
I cannot operate the answering	L Someone is using the unit. Wait for the other user to finish.
system.	L A caller is leaving a message. Wait for the caller to finish.
	L The handset is too far from the base unit. Move closer.
I cannot operate the answering	L You are entering the wrong remote access code. If you forgot
system remotely.	the remote access code, enter the remote access code setting
	to check your current code (page 34).
	L Press each key firmly.
	L The answering system is turned off. Turn it on (page 35).
	L You are using a rotary/pulse telephone. Try again using a
	touch-tone phone.
While recording a greeting	L A call is being received. Answer the call and try again later.
message or listening to
messages, the unit rings and the
operation stops.

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