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Computer System HyperTools | Tevion | |
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6. Troubleshooting, Warranty and Technical Support
6.1 Troubleshooting Guide
The following table is an edited version of information compiled from original documentation and documentation for other similar units found on the Internet.
Symptom | Possible Cause | Remedy | ||
No Power | 1. | Power cable disconnected | 1. | Connect to the power supply |
| 2. | Power cable defective | 2. | Try again or replace the cable with a new one |
| 3. | The power is switched off at the socket | 3. | Switch on the wall switch |
No Sound | 1. | Incorrect cable connection | 1. | Review cable connections |
| 2. | The disc is deformed or dirty | 2. | Clean or fix the disc. |
| 3. | The system has been muted | 3. | Press the Mute button |
No Picture | 1. | Incorrect cable connection | 1. | Review cable connections |
| 2. | Incorrect TV mode | 2. | Adjust the TV/AV mode (see TV instructions) |
| 3. | Video output format set to Progressive but | 3. | Hold down PS/IS button for more than 3 |
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| your TV system accepts Interlace only |
| seconds |
No Colour | 1. | Wrong selection of TV system | 1. | Change the TV system via Setup |
| 2. | Improper colour adjustment on TV | 2. | Readjust the colour. (See TV instructions) |
| 3. | Incorrect video output settings | 3. | Check if the video output settings are correct |
Disc can’t | 1. | No disc in the drive | 1. | Insert a disc |
be played | 2. | Disc placed incorrectly, e.g. upside down | 2. | Put the disc on the tray properly |
| 3. | Moisture has condensed in the unit | 3. | Leave the unit on for about an hour (without |
| 4. | Not in play mode |
| disc) before using it again |
| 5. | Wrong disc format | 4. | Press the play button to switch to play mode |
| 6. | Disc is dirty | 5. | Replace it with a supported disc |
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| 6. | Clean the disc with a soft cloth from the centre |
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| to the edge |
Remote | 1. | The remote control is not directed at the | 1. | Direct the remote controller at the sensor |
Control |
| sensor | 2. | Reduce the distance |
malfunction | 2. | The distance to receiver is more than 8 | 3. | Replace the batteries |
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| meters | 4. | Remove the obstacle |
| 3. | Batteries are flat |
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| 4. | This is an obstacle between the unit and |
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| the remote control |
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Temporary | 1. | Bad disc quality | 1. | Wait for |
playback | 2. | Static interference from the outside |
| restored |
problem |
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| 2. | Turn off the unit for |
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| again |
Picture | 1. | The selected TV output format is | 1. | Hold down PS/IS button for more than 3 |
dividing |
| incompatible with the TV |
| seconds to switch video output format |
Disc can’t | 1. | Incorrect cable connection | 1. | Connect properly |
be recorded | 2. | No disc or | 2. | Insert a recordable disc |
| 3. | The disc has been finalised | 3. | Change to a different disc |
| 4. | There is no free space on the disc | 4. | Insert new disc |
Timer | 1. | The disc is not DVD±R or DVD±RW | 1. | Replace it with a new DVD±R or DVD±RW |
recording | 2. | Wrong time settings (System Clock or |
| disc |
can’t be |
| Recording Time | 2. | Set up the time again |
done |
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Recording | 1. | There is no more free space on the disc | 1. | Replace it with a blank disc |
aborted | 2. | Bad disc quality | 2. | Replace it with a high quality disc |
Unit only | 1. | Signal connection between the decoder | 1. | Follow warranty instructions |
displays |
| board and HDD is loose |
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HELLO | 2. | HDD is damaged. |
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F:\Our Files\Our Computers\User Guides\Tevion (Wintal)\Tevion | 18/9/08 at 21:49 | Page 32 |