Solve a problem | HP 6600 e- CZ155A#B1H specs

8 Solve a problem
HP support	76
Obtain electronic support	77
HP support by phone	77
Before you call	77
Phone support period	78
Telephone support numbers	78
After the phone support period	80
General troubleshooting tips and resources	80
Solve printer problems	80
The printer shuts down unexpectedly	81
The printer is making some unexpected noises	81
Alignment fails	81
The printer is not responding (nothing prints)	81
The printer prints slowly	82
Blank or partial page printed	83
Something on the page is missing or incorrect	84
Placement of the text or graphics is wrong	84
Print quality troubleshooting	85
Solve paper-feed problems	92
Solve copy problems	93
No copy came out	93
Copies are blank	94
Documents are missing or faded	94
Size is reduced	94
Copy quality is poor	95
Copy defects are apparent	95
The printer prints half a page, then ejects the paper	96
Paper mismatch	96
Solve scan problems	96
Scanner did nothing	96
Scan takes too long	97
Part of the document did not scan or text is missing	97
Text cannot be edited	97
Error messages appear	98
Scanned image quality is poor	98
Scan defects are apparent	100
Solve fax problems	100
The fax test failed	101
Solve problems using Web Services and HP websites	114
Solve problems using Web Services	114
Solve problems using HP websites	115

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HP 6600 e- CZ155A#B1H manual Solve a problem

Contents

Officejet Page HP Officejet 6600 e-All-in- One series Safety information AccessibilityCopyright information Hewlett-Packard Company notices Contents Fax ScanCopy Web Services Work with ink cartridges Solve a problem Technical information HP supplies and accessories Additional fax setup Network setup Printer management tools Accessibility Get startedVisual Mobility Conserve Printing Supplies Manage PowerEco Understand the printer parts Front view Printing supplies area Back view Use the printer control panel Overview of buttons and lights Icon Purpose Change printer settingsControl panel display icons Select the mode To select a different modeTo change settings for a mode Change the printer settings HP Digital Solutions Select print mediaScan to Computer HP Digital Fax Fax to PC and Fax to Mac Recommended papers for printing and copying Tips for selecting and using media Recommended papers for photo printing Load an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the ADF To load standard-size media Load mediaLoad standard-size media Load envelopes Load cards and photo paperTo load envelopes To load cards and photo paper Load custom-size media To load custom-size media Maintain the printer Clean the scanner glassTo clean the scanner glass Clean the exterior Clean the automatic document feeder Update the printer To clean the rollers or separator pad Turn off the printer Print Print documents Print documents Mac OS Print brochuresPrint documents Windows Print on envelopes Print brochures WindowsPrint brochures Mac OS Quality Normal or Best Print on envelopes Windows Print on envelopes Mac OS Print photos on photo paper Mac OS Print photosPrint photos on photo paper Windows Quality Best or Maximum dpi Print on special and custom-size paperPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print borderless documents Windows Print borderless documents Mac OS Scan to a computer ScanScan an original Scan using Webscan To scan using Webscan Scanning documents as editable text To scan documents as editable textWindows Mac OS Make sure the scanner glass or ADF window is clean Guidelines for scanning documents as editable textMake sure the document is loaded correctly Make sure the text on the document is clear Chapter Change copy settings CopyCopy documents To copy documents To change copy settings for a single job Send a standard fax FaxSend a fax Touch Start Black or Start Color Send a standard fax from the computerTo send a standard fax from the printer control panel Send a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients To receive a fax manually Receive a faxReceive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only Reprint received faxes from memory Poll to receive a fax Forward faxes to another numberTo reprint faxes in memory from the printer control panel Touch Poll to Receive Touch Fax Setup, and then select Advanced Fax Setup Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Add numbers to the junk fax list To add a number to the junk fax listTouch Junk Fax Blocker Touch Add Numbers To set up Fax to PC Windows Print a Junk Fax ReportTo print a Junk Fax Report Fax to PC and Fax to Mac requirements Set up speed-dial entries Set up and change speed-dial entries Set up and change group speed-dial entriesTo set up speed-dial entries To set up group speed-dial entries Change fax settings Touch Fax Setup, and then touch Speed Dial SetupDelete speed-dial entries Print a list of speed-dial entries Set the number of rings before answering Configure the fax headerSet the answer mode Auto answer Change the answer ring pattern for distinctive ring To set the number of rings before answeringTouch Rings to Answer To change the answer ring pattern for distinctive ring Set the dial type Set the redial options Set the fax speed Fax and digital phone servicesSet the fax sound volume Fax over Internet Protocol Use reports To enable fax confirmation Print fax confirmation reportsTouch Fax Confirmation To include an image of the fax on the report Clear the fax log Print fax error reportsPrint and view the fax log View the Call History Print the details of the last fax transactionPrint a Caller ID Report Web Services What are Web Services?HP ePrint Printer Apps Set up Web Services using the printer’s control panel Set up Web ServicesSet up Web Services using the HP printer software Use Web Services Set up Web Services using the embedded web serverPrint using HP ePrint Touch Enter Proxy Find the printer’s email address Turn off HP ePrintUse Printer Apps Manage Printer Apps Remove Web Services Touch Remove Web Services Related topics Work with ink cartridgesInformation on ink cartridges and the printhead Print when one or more ink cartridges are depleted Check the estimated ink levels Replace the ink cartridges To replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers XHPERXUJUDQDLV After the phone support period General troubleshooting tips and resourcesSolve printer problems Printer shuts down unexpectedly Printer is making some unexpected noisesAlignment fails Printer is not responding nothing prints Solution 1 Use a lower print quality setting Solution 2 Check the ink levelsPrinter prints slowly Check the cable connections Blank or partial page printed Solution 3 Contact HP supportClean the printhead Placement of the text or graphics is wrong Something on the page is missing or incorrect Check the media size Print quality troubleshootingCheck the page-orientation setting Solution 2 Check the ink levels Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type Solution 5 Check the print settings 6600 Printhead maintenance Solution 7 Contact HP support To clean the printhead from the control panel To clean the printhead from Toolbox WindowsTo clean the printhead from HP Utility Mac OS Information And Support section, click Clean Printheads Solve paper-feed problems Solve copy problems No copy came out Size is reduced Copies are blankDocuments are missing or faded Copy quality is poor Copy defects are apparent Solve scan problems Printer prints half a page, then ejects the paperPaper mismatch Scanner did nothing Text cannot be edited Scan takes too longPart of the document did not scan or text is missing Error messages appear Scanned image quality is poorCheck the originals Reload document and then restart job Image quality is better when printed Scanned image is skewed crooked Solve fax problems Scan defects are apparentBlank pages Size is reduced Fax Hardware Test failed Solution Fax test failed Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Chapter Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 111 Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my printer is not long enoughTo extend your phone cord Color faxes do not print Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using Web Services and HP websitesSolve problems using Web Services Solve wireless problems Solve problems using HP websites Basic wireless troubleshooting Advanced wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network Make sure that the printer is connected to your network To check a wireless connectionMake sure your computer is connected to your network Check to see if you can access the EWS To access the EWSMake sure the printer is on the network Network Status Make sure the printer is online and ready After resolving the problems Configure your firewall software to work with the printer Solve printer management problems Check your network setupEmbedded web server cannot be opened Check the computer Troubleshoot installation issues Hardware installation suggestionsCheck the printer IP address Check the hardware connections HP software installation suggestions Solve network problemsVerify installation preliminaries General network troubleshooting To reset the printers network settings Understand the Printer Status Report Understand the network configuration To print the Printer Status Report Understand the network configuration To clear a jam inside the printer Clear jamsClear paper jams Clear jams 129 To clear a paper jam in the automatic document feeder Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Product features and capacities Printer specificationsPhysical specifications System requirements Processor and memory specificationsNetwork protocol specifications Understand specifications for supported media Embedded web server specificationsMedia specifications Cards Media size Input trayEnvelopes Photo media Other media Tray Type Weight Capacity Set minimum margins Fax specifications Print specificationsCopy specifications Scan specifications Web Services specificationsPrinter Apps HP website specifications HP ePrint Acoustic emission specifications Environmental specificationsElectrical specifications Regulatory information Regulatory Model Number FCC statement FCC statement LED indicator statement Gloss of housing of peripheral devices for Germany Regulatory information 147 Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks France Products with wireless LAN devicesEuropean Union Regulatory Notice Regulatory information for wireless products Exposure to radio frequency radiation Regulatory information 151 Environmental product stewardship program Environmental product stewardship program 153 Battery disposal in Taiwan Power consumptionChemical Substances Battery information EU battery directive European Union Battery Directive Appendix a Third-party licenses LICENSE.openssl--openssl Technical information Third-party licenses 159 Appendix a Page Page Page Appendix a Technical information HP supplies and accessories Order printing supplies onlineSupplies Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Select the correct fax setup for your home or office USA DSL PBX Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Example of a parallel splitter Back view of the printer Appendix C Back of the printer Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the printer control panel Before you begin Network setupSet up the printer for wireless communication Set up the printer using WiFi Protected Setup WPS Set up the printer on your wireless networkSet up the printer using the Wireless Setup Wizard To connect the printer using the Push Button Method To connect the printer using the PIN MethodSet up the printer using the embedded web server EWS Change the connection type Test the wireless connection Guidelines for ensuring wireless network securityOverview of security settings Add hardware addresses to a wireless router MAC filtering Guidelines for reducing interference on a wireless network Change basic network settingsOther wireless security guidelines Change advanced network settings Uninstall and reinstall the HP software Reset network settings Printer management tools Toolbox WindowsHP Utility Mac OS Embedded web server To open the embedded web server How do I? Errors Windows Cartridge ProblemFax memory full Unable to communicate with printer Replace the ink cartridge Paper MismatchCartridge cradle cannot move Paper Jam Printer is out of paper Printer OfflinePrinter Paused Document failed to print Previously used ink cartridge installed Printer supply upgradePrinter supply upgrade successful Printer supply upgrade problem Using Genuine HP Cartridges has its Rewards Use Setup cartridgesDo not use Setup cartridges New printhead ink alert Problem with printer preparation Use color ink only?Incompatible ink cartridges Ink sensor warning Problem with ink system Automatic document feeder cover open Index Page Page OCR Page Twain Page Page Podręcznik użytkownika