HP ProCurve 6600, 6600 e- CZ155A#B1H manual 8

8 Solve a problem
HP support................................................................................................................................	76
Obtain electronic support....................................................................................................	77
HP support by phone..........................................................................................................	77
Before you call..............................................................................................................	77
Phone support period...................................................................................................	78
Telephone support numbers.........................................................................................	78
After the phone support period.....................................................................................	80
General troubleshooting tips and resources.............................................................................	80
Solve printer problems..............................................................................................................	80
The printer shuts down unexpectedly.................................................................................	81
The printer is making some unexpected noises.................................................................	81
Alignment fails....................................................................................................................	81
The printer is not responding (nothing prints).....................................................................	81
The printer prints slowly......................................................................................................	82
Blank or partial page printed...............................................................................................	83
Something on the page is missing or incorrect...................................................................	84
Placement of the text or graphics is wrong.........................................................................	84
Print quality troubleshooting.....................................................................................................	85
Solve paper-feed problems......................................................................................................	92
Solve copy problems................................................................................................................	93
No copy came out...............................................................................................................	93
Copies are blank.................................................................................................................	94
Documents are missing or faded........................................................................................	94
Size is reduced...................................................................................................................	94
Copy quality is poor ...........................................................................................................	95
Copy defects are apparent.................................................................................................	95
The printer prints half a page, then ejects the paper..........................................................	96
Paper mismatch..................................................................................................................	96
Solve scan problems................................................................................................................	96
Scanner did nothing............................................................................................................	96
Scan takes too long............................................................................................................	97
Part of the document did not scan or text is missing..........................................................	97
Text cannot be edited.........................................................................................................	97
Error messages appear......................................................................................................	98
Scanned image quality is poor...........................................................................................	98
Scan defects are apparent...............................................................................................	100
Solve fax problems.................................................................................................................	100
The fax test failed.............................................................................................................	101
Solve problems using Web Services and HP websites .........................................................	114
Solve problems using Web Services................................................................................	114
Solve problems using HP websites..................................................................................	115

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