Solve paper-feed problems | HP 6600 e- CZ155A#B1H instruction

Chapter 8

To align the printhead from HP Utility (Mac OS X)

1.Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media.

2.Open HP Utility. For more information, see HP Utility (Mac OS X).

3.In the Information And Support section, click Align Printhead.

4.Click Align, and then follow the onscreen instructions.

To align the printhead from the embedded web server (EWS)

1.Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media.

2.Open the EWS. For more information, see To open the embedded web server.

3.Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.

4.Click Align Printhead and follow the onscreen instructions.

Solve paper-feed problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

Media is not supported for the printer or tray

Use only media that is supported for the printer and the tray being used. For more information, see Media specifications.

Media is not picked up from a tray

•Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading.

•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

•Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

Media is not coming out correctly

•Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer.

92 Solve a problem

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HP 6600 e- CZ155A#B1H manual Solve paper-feed problems

Contents

Officejet Page HP Officejet 6600 e-All-in- One series Safety information AccessibilityCopyright information Hewlett-Packard Company notices Contents Scan CopyFax Web Services Work with ink cartridges Solve a problem Technical information HP supplies and accessories Additional fax setup Network setup Printer management tools Accessibility Get startedVisual Mobility Manage Power EcoConserve Printing Supplies Understand the printer parts Front view Printing supplies area Back view Use the printer control panel Overview of buttons and lights Change printer settings Control panel display iconsIcon Purpose Select the mode To select a different modeTo change settings for a mode Change the printer settings HP Digital Solutions Select print mediaScan to Computer HP Digital Fax Fax to PC and Fax to Mac Recommended papers for printing and copying Tips for selecting and using media Recommended papers for photo printing Load an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the ADF Load media Load standard-size mediaTo load standard-size media Load envelopes Load cards and photo paperTo load envelopes To load cards and photo paper Load custom-size media To load custom-size media Clean the scanner glass To clean the scanner glassMaintain the printer Clean the exterior Clean the automatic document feeder Update the printer To clean the rollers or separator pad Turn off the printer Print Print documents Print brochures Print documents WindowsPrint documents Mac OS Print on envelopes Print brochures WindowsPrint brochures Mac OS Quality Normal or Best Print on envelopes Windows Print on envelopes Mac OS Print photos Print photos on photo paper WindowsPrint photos on photo paper Mac OS Print on special and custom-size paper Print on special or custom-size paper Mac OSQuality Best or Maximum dpi Set up custom sizes Mac OS Print borderless documentsSelect Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows Print borderless documents Mac OS Scan Scan an originalScan to a computer Scan using Webscan To scan using Webscan Scanning documents as editable text To scan documents as editable textWindows Mac OS Make sure the scanner glass or ADF window is clean Guidelines for scanning documents as editable textMake sure the document is loaded correctly Make sure the text on the document is clear Chapter Change copy settings CopyCopy documents To copy documents To change copy settings for a single job Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelTouch Start Black or Start Color Send a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients Receive a fax Receive a fax manuallyTo receive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only Reprint received faxes from memory Poll to receive a fax Forward faxes to another numberTo reprint faxes in memory from the printer control panel Touch Poll to Receive Touch Fax Setup, and then select Advanced Fax Setup Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Add numbers to the junk fax list To add a number to the junk fax listTouch Junk Fax Blocker Touch Add Numbers To set up Fax to PC Windows Print a Junk Fax ReportTo print a Junk Fax Report Fax to PC and Fax to Mac requirements Set up speed-dial entries Set up and change speed-dial entries Set up and change group speed-dial entriesTo set up speed-dial entries To set up group speed-dial entries Change fax settings Touch Fax Setup, and then touch Speed Dial SetupDelete speed-dial entries Print a list of speed-dial entries Configure the fax header Set the answer mode Auto answerSet the number of rings before answering Change the answer ring pattern for distinctive ring To set the number of rings before answeringTouch Rings to Answer To change the answer ring pattern for distinctive ring Set the dial type Set the redial options Fax and digital phone services Set the fax sound volumeSet the fax speed Fax over Internet Protocol Use reports To enable fax confirmation Print fax confirmation reportsTouch Fax Confirmation To include an image of the fax on the report Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transaction Print a Caller ID ReportView the Call History Web Services What are Web Services?HP ePrint Printer Apps Set up Web Services Set up Web Services using the HP printer softwareSet up Web Services using the printer’s control panel Use Web Services Set up Web Services using the embedded web serverPrint using HP ePrint Touch Enter Proxy Find the printer’s email address Turn off HP ePrintUse Printer Apps Manage Printer Apps Remove Web Services Touch Remove Web Services Work with ink cartridges Information on ink cartridges and the printheadRelated topics Print when one or more ink cartridges are depleted Check the estimated ink levels Replace the ink cartridges To replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers XHPERXUJUDQDLV General troubleshooting tips and resources Solve printer problemsAfter the phone support period Printer shuts down unexpectedly Printer is making some unexpected noisesAlignment fails Printer is not responding nothing prints Solution 1 Use a lower print quality setting Solution 2 Check the ink levelsPrinter prints slowly Check the cable connections Solution 3 Contact HP support Clean the printheadBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Print quality troubleshooting Check the page-orientation settingCheck the media size Solution 2 Check the ink levels Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type Solution 5 Check the print settings 6600 Printhead maintenance Solution 7 Contact HP support To clean the printhead from the control panel To clean the printhead from Toolbox WindowsTo clean the printhead from HP Utility Mac OS Information And Support section, click Clean Printheads Solve paper-feed problems Solve copy problems No copy came out Copies are blank Documents are missing or fadedSize is reduced Copy quality is poor Copy defects are apparent Solve scan problems Printer prints half a page, then ejects the paperPaper mismatch Scanner did nothing Scan takes too long Part of the document did not scan or text is missingText cannot be edited Error messages appear Scanned image quality is poorCheck the originals Reload document and then restart job Image quality is better when printed Scanned image is skewed crooked Solve fax problems Scan defects are apparentBlank pages Size is reduced Fax Hardware Test failed Solution Fax test failed Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Chapter Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 111 Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my printer is not long enoughTo extend your phone cord Color faxes do not print Solve problems using Web Services and HP websites Solve problems using Web ServicesComputer cannot receive faxes Fax to PC and Fax to Mac Solve wireless problems Solve problems using HP websites Basic wireless troubleshooting Advanced wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network To check a wireless connection Make sure your computer is connected to your networkMake sure that the printer is connected to your network Check to see if you can access the EWS To access the EWSMake sure the printer is on the network Network Status Make sure the printer is online and ready After resolving the problems Configure your firewall software to work with the printer Solve printer management problems Check your network setupEmbedded web server cannot be opened Check the computer Troubleshoot installation issues Hardware installation suggestionsCheck the printer IP address Check the hardware connections HP software installation suggestions Solve network problemsVerify installation preliminaries General network troubleshooting To reset the printers network settings Understand the Printer Status Report Understand the network configuration To print the Printer Status Report Understand the network configuration Clear jams Clear paper jamsTo clear a jam inside the printer Clear jams 129 To clear a paper jam in the automatic document feeder Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Printer specifications Physical specificationsProduct features and capacities Processor and memory specifications Network protocol specificationsSystem requirements Embedded web server specifications Media specificationsUnderstand specifications for supported media Media size Input tray EnvelopesCards Photo media Other media Tray Type Weight Capacity Set minimum margins Print specifications Copy specificationsFax specifications Scan specifications Web Services specificationsPrinter Apps HP website specifications HP ePrint Environmental specifications Electrical specificationsAcoustic emission specifications Regulatory information Regulatory Model Number FCC statement FCC statement LED indicator statement Gloss of housing of peripheral devices for Germany Regulatory information 147 Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks Products with wireless LAN devices European Union Regulatory NoticeFrance Regulatory information for wireless products Exposure to radio frequency radiation Regulatory information 151 Environmental product stewardship program Environmental product stewardship program 153 Power consumption Chemical Substances Battery informationBattery disposal in Taiwan EU battery directive European Union Battery Directive Appendix a Third-party licenses LICENSE.openssl--openssl Technical information Third-party licenses 159 Appendix a Page Page Page Appendix a Technical information HP supplies and accessories Order printing supplies onlineSupplies Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Select the correct fax setup for your home or office USA DSL PBX Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Example of a parallel splitter Back view of the printer Appendix C Back of the printer Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the printer control panel Network setup Set up the printer for wireless communicationBefore you begin Set up the printer on your wireless network Set up the printer using the Wireless Setup WizardSet up the printer using WiFi Protected Setup WPS To connect the printer using the Push Button Method To connect the printer using the PIN MethodSet up the printer using the embedded web server EWS Change the connection type Test the wireless connection Guidelines for ensuring wireless network securityOverview of security settings Add hardware addresses to a wireless router MAC filtering Change basic network settings Other wireless security guidelinesGuidelines for reducing interference on a wireless network Change advanced network settings Uninstall and reinstall the HP software Reset network settings Printer management tools Toolbox WindowsHP Utility Mac OS Embedded web server To open the embedded web server How do I? Errors Windows Cartridge ProblemFax memory full Unable to communicate with printer Replace the ink cartridge Paper MismatchCartridge cradle cannot move Paper Jam Printer is out of paper Printer OfflinePrinter Paused Document failed to print Previously used ink cartridge installed Printer supply upgradePrinter supply upgrade successful Printer supply upgrade problem Using Genuine HP Cartridges has its Rewards Use Setup cartridgesDo not use Setup cartridges New printhead ink alert Problem with printer preparation Use color ink only?Incompatible ink cartridges Ink sensor warning Problem with ink system Automatic document feeder cover open Index Page Page OCR Page Twain Page Page Podręcznik użytkownika