HP 6600, 6600 e- CZ155A#B1H 122

Chapter 8

NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID, your printer cannot automatically detect the network.

A: Make sure the printer is on the network

1.If the printer is connected to a wireless network, print the network configuration page. For more information, see Understand the network configuration page.

2.After the page has been printed, check the Network Status and URL:

Network Status	• If the Network Status is Ready, the
	printer is actively connected to
	a network.
	• If the Network Status is Offline, the
	printer is not connected to a network.
	Run the Wireless Network Test using
	the instructions at the beginning of this
	section, and then follow any
	recommendations.

URL	The URL shown here is the network address
	assigned to the printer by your router. You
	need this to connect to the embedded web
	server (EWS).

For information about connecting the printer to a wireless network, see Set up the printer for wireless communication.

B: Check to see if you can access the EWS

After you establish that the computer and the printer both have active connections to a network, you can verify if they are on the same network by accessing the printer's EWS. For more information, see Embedded web server.

To access the EWS

1.On your computer, open the EWS. For more information, see Embedded web server.

NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS.

2.If you can access the EWS, try using the printer over the network (such as to print) to see if your network setup was successful.

3.If you cannot access the EWS or are still having problems using the printer over the network, continue to the next section regarding firewalls.

Step 3: Check to see if the firewall software is blocking communication

If you cannot access the EWS and are sure both the computer and printer have active connections to the same network, the firewall security software might be blocking communication. Temporarily turn off any firewall security software running on your computer and then try to access the EWS again. If you can access the EWS, try using the printer (for printing).

If you are able to open the EWS and use your printer with the firewall turned off, you need to reconfigure your firewall settings to allow the computer and printer to

118 Solve a problem

Contents

Page Page Page Page Contents Page Page Page Page Page Page Page 1 Get started Accessibility Eco Understand the printer parts Printing supplies area Back view Use the printer control panel Control panel display icons Change printer settings Find the printer model number HP Digital Solutions Select print media Recommended papers for printing and copying Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glass Load an original in the automatic document feeder (ADF) Load media Load envelopes Load cards and photo paper Load custom-sizemedia Maintain the printer Clean the exterior Clean the automatic document feeder Update the printer Turn off the printer 2 Print Print documents Print brochures Print on envelopes Print on envelopes (Windows) Print on envelopes (Mac OS X) Print photos Print on special and custom-sizepaper Print borderless documents Print borderless documents (Windows) Print borderless documents (Mac OS X) 3 Scan Scan an original Scan using Webscan Scanning documents as editable text Guidelines for scanning documents as editable text Page 4 Copy Copy documents Change copy settings Page 5 Fax Send a fax Send a standard fax from the computer Send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax Set up backup fax Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block unwanted fax numbers Page Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) Set up speed-dialentries Set up and change speed-dialentries Set up and change group speed-dialentries Change fax settings Configure the fax header Set the answer mode (Auto answer) Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Fax and digital phone services Fax over Internet Protocol Use reports Print fax confirmation reports Print fax error reports Print and view the fax log Clear the fax log Print the details of the last fax transaction Print a Caller ID Report View the Call History 6 Web Services What are Web Services Set up Web Services Use Web Services Page Remove Web Services 7 Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Print when one or more ink cartridges are depleted Replace the ink cartridges Store printing supplies Usage information collection Page 8 Solve a problem HP support Obtain electronic support HP support by phone Page www.hp.com/support General troubleshooting tips and resources Solve printer problems The printer shuts down unexpectedly The printer is making some unexpected noises Alignment fails The printer is not responding (nothing prints) The printer prints slowly Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Print quality troubleshooting Page Page Page Page Printhead maintenance Page Solve paper-feedproblems Solve copy problems Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Copy defects are apparent Solve scan problems Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Page Solve fax problems The fax test failed Page Page Page Page Page Page Page Page Page Page Page Page Solve problems using Web Services and HP websites Solve wireless problems Basic wireless troubleshooting Advanced wireless troubleshooting Page Page Page Page Configure your firewall software to work with the printer Solve printer management problems Troubleshoot installation issues HP software installation suggestions Solve network problems Understand the Printer Status Report Understand the network configuration page Page Clear jams Page Page Avoid paper jams A Technical information Warranty information Page Page Printer specifications Page Page Page Page Page Page Page Page Regulatory information Page Page Page Page Page Page Page Environmental product stewardship program Page Page Page Page Third-partylicenses Page Page Page Page Page Page Page B HP supplies and accessories Order printing supplies online Supplies Page C Additional fax setup Set up faxing (parallel phone systems) Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Serial-typefax setup Test fax setup D Network setup Set up the printer for wireless communication Page Page Page Change basic network settings Change advanced network settings Uninstall and reinstall the HP software E Printer management tools Toolbox (Windows) HP Utility (Mac OS X) Embedded web server Page F How do I G Errors (Windows) Fax memory full Unable to communicate with printer Low on ink Cartridge Problem Replace the ink cartridge Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of paper Printer Offline Printer Paused Document failed to print Printer failure Previously used ink cartridge installed Ink cartridges depleted Ink cartridge failure Printer supply upgrade Printer supply upgrade successful Using Genuine HP Cartridges has its Rewards Counterfeit Cartridge Advisory Used, Refilled or Counterfeit Cartridge Detected Use SETUP cartridges Do not use SETUP cartridges Use color ink only Incompatible ink cartridges Ink sensor warning Problem with printer preparation Color cartridge out of ink Automatic document feeder cover open Problem with ink system Index