Error messages on the computer screen, 197 | Lexmark 6500 Series

Unsupported Paper Size

The paper size you selected from the PictBridge-enabled digital camera is not supported by the printer.

1From the control panel, press to clear the error message.

2Press .

3Press or until Paper Setup appears.

4Press .

5Press or repeatedly until Paper Size appears.

6Press .

7Press or repeatedly until the size you want appears.

8Press .

9Press Start Color or Start Black to begin printing.

Error messages on the computer screen

Clearing error messages

1Correct the error condition explained in the error message. Click Help on the error message dialog box for specific instructions.

2After correcting the error condition, click Continue to resume printing.

If the error remains, but you want to clear the error message:

1Click Cancel Printing. The error message closes, and the Canceling Printing dialog box appears.

2Follow the instructions on the Canceling Printing dialog box.

Left/Right Cartridge Missing

?

This message indicates that one of the necessary cartridges is missing. You need to install a print cartridge.

Communication not available

The printer and computer may not be able to exchange data.

Is the printer receiving power?

If is not lit, the printer may not be receiving power.

•Plug the printer into a different outlet.

•If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet.

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Lexmark 6500 Series Error messages on the computer screen, Clearing error messages, Is the printer receiving power?, 197

Contents

May Series Users Guide Safety information Contents Printing Wireless networking Printing specialty documents Working with photos Scanning Copying Faxing 113 Maintaining the printer Troubleshooting Print troubleshooting 154 Jams and misfeeds troubleshooting 172 200 Index Networking glossary Introduction Where to findFinding information about the printer Description Series Description Where to findSelect Lexmark Solution Center Description Where to find US Where to find rest of world Windows users-See the Users Guide Wireless network compatibilityOperating system notice Checking the box contents Setting up the printer Use Understanding the parts of the printer Line EXT Standalone setupPage Page Page Page Installing the printer on additional network computers Welcome Setting up the printer on a Windows operating system Country/region Using an RJ11 adapterGetting the printer ready to fax Country/region Country/region Equipment Benefits See this section Connecting to an answering machineChoosing a fax connection Page Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jack Connecting to a computer with a modem Connecting to a telephone Page Using a digital phone service Setting up to fax while behind a PBXUsing the control panel Understanding the control panel Press Press To Saving settings Press Settings Understanding the Settings menu You can From here Wireless Setup to view Installing another language control panelReset Network Adapter to Factory Defaults, which lets you From here You can Using the installation software CD Windows users only Installing the printer softwareUsing the installation software CD Macintosh users only Using the World Wide Web Click Details Method Click Click Setup and diagnose printer Turning printing voice notification on or off Installing an internal wireless print server Security Information Configuring the optional internal wireless print serverWhat do the Wi-Fi indicator lights mean? Networking Common home network configurationsGeneral networking Networking overview Internet Finding the MAC address What information do I need and where do I find it? Direct IP printing Printing a network setupFinding a printer/print server located on remote subnets Checking the port setting Wireless networkingUsing a wireless network connection Windows 2000 or XP users only Assigning an IP address IP addressesFinding IP addresses Installing the printer on a network Finding the signal strengthConfigure IP address Sharing the printer on a network Types of wireless networks Configure network printersConfigure Add printers Tips for using network adapters Advanced wireless setupCreating an ad hoc wireless network using Windows For Windows Vista users For Windows XP users Follow the instructions on the computer screen Loading paper Using the automatic paper type sensorLoading paper and original documents Loading labels Loading envelopes Loading iron-on transfers Loading transparencies Loading original documents on the scanner glass Loading custom-size paperLoading banner paper Page Load up to Make sure Automatic Document Feeder paper capacity Load up to Make sure Printing basic documents PrintingPrinting a document Printing a Web Click Print Now Printing photos or images from a WebPrinting multiple copies of a document Printing the last page first reverse page order Collating copiesPrinting multiple pages on one sheet N-Up Printing document files from a memory card or flash drive Canceling print jobs Pausing print jobsFor Windows XP, click Start Œ Settings Œ Printers and Faxes Windows XP, click Start Œ Settings Œ Printers and Faxes Printing envelopes Printing specialty documentsChoosing compatible specialty paper types Printing an image as a poster Printing a document as a posterClick File Œ Add Photo from Scanner Click Next Step Assembling a booklet Printing a bookletPrinting on custom-size paper Click Options Œ Layout Options Printing a banner Printing iron-on transfersPrinting transparencies Understanding the two-sided printing duplexing function Printing on both sides of the paper duplexingPrinting on both sides of the paper duplexing automatically Select Saving and deleting print settings Changing printer settingsClick Properties, Preferences, Options or Setup Printing on both sides of the paper duplexing manually Click Printing Preferences Resetting printer software to factory default settingsWindows 2000, Windows XP, or Windows Vista users Retrieving and managing photos Working with photosInserting a memory card Slots Memory card Inserting a flash drive Understanding the Photo Card menu Saving Paper Size, Paper Type, and Photo Size settingsPress Start Color or Start Black Menu item Connecting a PictBridge-enabled digital camera Understanding the PictBridge menu Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drive Click Searched Folders Click Temporary Files Editing photos Blurring/Sharpening a photo Applying One-Click Auto Fixes to a photoReducing the red-eye effect in a photo Changing the Hue / Saturation of a photo Enhancing a photoChanging the Gamma Value of a photo or image Despeckling a photo Applying a color effect to a photo Changing the Brightness / Contrast settings of a photoChanging the Exposure setting of a photo Viewing / Printing photos from the Productivity Studio Printing photosClick Transfer Photos Click Select photos to print Click Work with Documents and Photos Printing Photo Packages Paper sizes supported DimensionsCreating Photo Greeting Cards Click Photo Packages Press Start Color or Start Black again Printing all photos from a memory device Printing photos by number Page Printing photos by date range Printing photos from a digital camera using DpofPrinting photos using color effects Creating and viewing a slideshow Use this CopyingUnderstanding the Copy menu Copying on both sides of the paper using the scanner glass 100 Copying photos 101 Copying a photo using the computerAdjusting copy quality 102 Making borderless copies using the control panelMaking a copy lighter or darker Repeating an image on one Collating copies using the control panel103 Press Lighter/Darker 104 Modifying the Copy settingsEnlarging or reducing an image Scanning Scanning a document using the computerScanning a document 105 Scanning images for editing Scanning text for editingScanning a photo to Work with Documents and Photos 106 Select Photo, Several Photos, or Document Scanning multiple photos at one time using the computer107 Customizing scan settings using the computer Canceling a scan jobSetting Options Understanding the Scan menu 109 Scanning to a computer over a networkSaving a scanned image on the computer 110 Changing the Productivity Studio scan settingsScanning clear images from magazines or newspapers Adding a new scanned image to an e-mail message Adding a file to an e-mail messageScanning documents or images for e-mailing 111 Click E-mail Screen Changing the Productivity Studio e-mail screen preferences112 Faxing Sending a fax using the softwareSending a fax Entering a fax number 114 Sending a fax using the control panel 115 Sending a fax while listening to a call On Hook DialSending a broadcast fax at a scheduled time Using Caller ID from the control panel Setting a fax manual answer codeReceiving a fax Receiving a fax manually Receiving a fax automatically Using Caller ID from the softwareReceiving a fax with an answering machine 117 Forwarding faxes Press Fax ModeReceiving a two-sided fax 118 119 Using the Phone BookUsing the control panel Phone Book Using the computer Phone Book Customizing fax settingsCustomizing settings using the Fax Setup Utility 120 121 Tab Options 122 Press Start Color or Start Black to send a fax Understanding the Fax menu123 124 Setting Auto Answer to onSetting up a fax footer using the control panel 125 Creating a fax cover page using the Productivity StudioBlocking junk faxes 126 Blocking unwanted changes to fax settingsUsing the Fax Solutions Software 127 Setting up a dialing prefixSetting the distinctive ring 128 Setting up Speed Dial 129 Printing fax activity reports Maintaining the printer Installing print cartridgesRemoving a used print cartridge 130 131 132 Using genuine Lexmark print cartridgesRefilling print cartridges Aligning print cartridges Cleaning the print cartridge nozzlesWiping the print cartridge nozzles and contacts 133 134 Preserving the print cartridges Cleaning the exterior of the printer Cleaning the scanner glassOrdering supplies Ordering print cartridges 136 Ordering paper and other suppliesPart Number Paper Incorrect language appears on the display TroubleshootingSetup Troubleshooting Software does not install Power button is not lit Does not print Understanding Warning levels Cannot print from digital camera using PictBridge Windows 2000, click Start Œ Settings Œ Control Panel Removing and reinstalling the softwareEnabling the USB port 141 Check your security keys Wireless troubleshootingSolving printer communication problems Wireless network printer does not print Check printer ports Reinstall software144 Click Properties Œ Ports Wi-Fi indicator is not lit 146 Check security keysCheck MAC address Run the wireless setup again Wi-Fi indicator light is orangeConfigure the optional internal wireless print server Check network name 148 Wireless printer is no longer workingPing the wireless access point 149 Changing wireless settings after installationPing the printer 150 Printer cannot connect to the wireless network Check the installation cable Check your advanced security settingsChecking your network name Windows users only Check your security keys 152 Ping the access pointPing the printer Check printer ports Windows users only Run the Wireless Setup Utility Windows users only153 Click Start Œ Control Panel Œ Printers Improving print quality Print troubleshootingMake sure photo size and paper size are set correctly Check paper Poor text and graphic quality Poor quality at the edges Print speed is slow Photo smudges or scratches Partial document or photo printsChecking the print cartridges Ink levels seem incorrect Characters on printout are missing or unexpected Ink levels seem to go down too quicklyBlank or incorrect page prints Prints with different fonts Glossy photo paper or transparencies stick together Printouts have alternating bands of light and dark print Print is too dark or smudged White lines appear in graphics or solid black areas Transparencies or photos contain white linesVertical straight lines are not smooth Checking the printer status Settings are not saved Checking printer readiness Checking the Spool Settings for banner printingResolving font problems Printing a test Printer is busy printing another jobReady or Busy Printing is listed as the status Test page does not print Make sure the printer is receiving powerTry printing a test page again 166 Removing an external print server External print server is not workingCable is not connected, is loose, or is damaged Printer is plugged in but does not print Check the status of the host computer and printer Printer is trying to print to FileCheck the printer status 168 Printer is not able to communicate with the computer Problems when copying, scanning, or faxing Wrong printer is attached Change the scanning resolution to a lower valueUpdating the printer software Bidirectional communication is not established Cannot print to the network printer Experiencing poor quality or incorrect output Resetting the printer to factory default settings Jams and misfeeds troubleshootingHow to clear and avoid paper jams Cannot print documents from a flash drive Paper or specialty media misfeeds Paper jam in the printerPaper jam in the paper support Banner paper jams Printer does not feed paper, envelopes, or specialty media Paper jam in the duplex unit Paper continues to jamPaper jam in the Automatic Document Feeder ADF Memory card cannot be inserted Memory card troubleshootingDuplex unit does not operate correctly Nothing happens when memory card is inserted Scanner unit does not close Copy troubleshootingCopier does not respond Adjust the brightness of the copy Clean the scanner glassPoor copy quality Check quality of original document Partial document or photo copies Scan troubleshootingCopied item does not match the original item Scanner does not respond Scanning takes too long or freezes the computer Scan was not successfulCheck USB cable connection Restart computer Poor scanned image quality Adjust the quality of the scanPartial document or photo scans Cannot scan to a computer over a network Cannot send or receive a fax Fax troubleshooting Do you have Voice Mail service? Disable Call Waiting temporarilyDisconnect other equipment temporarily Check country code Can receive but not send faxes Can send but not receive faxes Check Speed Dial number Check the Dial Prefix settingBe sure the printer is detecting a dial tone 186 Received fax has poor print quality Printer receives a blank fax Caller ID information is not displayed Changing Caller ID pattern using the control panelCaller ID pattern may not be set correctly 188 Check phone line Change redial settingsLower the transmission speed 189 Schedule to resend fax at a later time Use phone line checklistMake sure the printer detects dial tone 190 Remove tape from print cartridge Error messages on the printer displayUse new paper 191 192 Remove any obstructions 193 Cover Open 194 Select the After Dial settingReduce memory use 195 No photo/paper size selection has been made 196 PictBridge communications error Clearing error messages Error messages on the computer screenIs the printer receiving power? 197 198 General Printing Problem 199 Unsupported file types found on memory cardMultiple All-In-Ones found 200 Product informationEdition notice 201 Exposure to radio frequency radiation 202 European EC directives conformity 203 204 Noise emission levels 205 206 South Africa telecommunications notice 207 Power consumption 208 Off mode 209 Limitation of liability 210 211 212 Networking glossary 213 UAA Universally Administered Address 214 IndexNumerics 215 216 217 218 219 220 221 222 223