Lexmark 6500 Series manual Wrong printer is attached, Updating the printer software, 170

Change the scanning resolution to a lower value

1Load an original document facedown on the scanner glass.

2From the desktop, double-click the Productivity Studio icon.

3From the left pane of the Welcome screen, click Scan.

4Click Custom Settings.

5Select a lower scan resolution.

6Click Start.

Is the original document loaded correctly on the scanner glass?

•Make sure the original document is placed in the upper left corner of the scanner glass.

•Place the item you want to copy facedown on the scanner glass.

•Make sure the upper left corner of the front of the item lines up with the arrows in the corner of the scanner glass.

Wrong printer is attached

The printer attached to the computer is not the correct printer. See the setup documentation for help attaching the printer.

Updating the printer software

The printer software needs to be updated to run properly.

1Start Windows.

2When the desktop appears, insert the software CD for Windows. The installation screen appears.

3Click Install.

4When the Existing Printer Driver Found dialog box appears, select Update the existing driver software.

Bidirectional communication is not established

The printer and computer may not be able to exchange data.

These are possible solutions. Try one or more of the following:

Check the USB connection

1Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked

by the USB symbol. Plug the long, flat end of the USB cable into this port.

2Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.

3Check that the USB cable is not damaged and that the light is on.

Make sure the printer is receiving power

If the button is not lit, the printer may not be receiving power.

•Plug the printer into a different outlet.

•If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet.

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