Wrong printer is attached, 170 | Lexmark 6500 Series manual

Change the scanning resolution to a lower value

1Load an original document facedown on the scanner glass.

2From the desktop, double-click the Productivity Studio icon.

3From the left pane of the Welcome screen, click Scan.

4Click Custom Settings.

5Select a lower scan resolution.

6Click Start.

Is the original document loaded correctly on the scanner glass?

•Make sure the original document is placed in the upper left corner of the scanner glass.

•Place the item you want to copy facedown on the scanner glass.

•Make sure the upper left corner of the front of the item lines up with the arrows in the corner of the scanner glass.

Wrong printer is attached

The printer attached to the computer is not the correct printer. See the setup documentation for help attaching the printer.

Updating the printer software

The printer software needs to be updated to run properly.

1Start Windows.

2When the desktop appears, insert the software CD for Windows. The installation screen appears.

3Click Install.

4When the Existing Printer Driver Found dialog box appears, select Update the existing driver software.

Bidirectional communication is not established

The printer and computer may not be able to exchange data.

These are possible solutions. Try one or more of the following:

Check the USB connection

1Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked

by the USB symbol. Plug the long, flat end of the USB cable into this port.

2Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.

3Check that the USB cable is not damaged and that the light is on.

Make sure the printer is receiving power

If the button is not lit, the printer may not be receiving power.

•Plug the printer into a different outlet.

•If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet.

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Lexmark 6500 Series manual Wrong printer is attached, Updating the printer software, 170

Contents

Series Users Guide May Safety information Contents Wireless networking Printing Working with photos Printing specialty documents Copying Scanning 113 Faxing Troubleshooting Maintaining the printer Print troubleshooting 154 Jams and misfeeds troubleshooting 172 200 Networking glossary Index Finding information about the printer Where to findIntroduction Description Series Description Where to findSelect Lexmark Solution Center Description Where to find US Where to find rest of world Windows users-See the Users Guide Wireless network compatibilityOperating system notice Setting up the printer Checking the box contents Understanding the parts of the printer Use Line Standalone setup EXTPage Page Page Page Installing the printer on additional network computers Setting up the printer on a Windows operating system Welcome Country/region Using an RJ11 adapterGetting the printer ready to fax Country/region Country/region Equipment Benefits See this section Connecting to an answering machineChoosing a fax connection Page Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a computer with a modem Connecting to a telephone Page Using the control panel Setting up to fax while behind a PBXUsing a digital phone service Understanding the control panel Press Press To Saving settings Understanding the Settings menu Press Settings From here You can Reset Network Adapter to Factory Defaults, which lets you Installing another language control panelWireless Setup to view From here You can Using the installation software CD Macintosh users only Installing the printer softwareUsing the installation software CD Windows users only Using the World Wide Web Method Click Details Click Setup and diagnose printer Click Turning printing voice notification on or off Installing an internal wireless print server Security Information Configuring the optional internal wireless print serverWhat do the Wi-Fi indicator lights mean? General networking Common home network configurationsNetworking Networking overview Internet What information do I need and where do I find it? Finding the MAC address Direct IP printing Printing a network setupFinding a printer/print server located on remote subnets Using a wireless network connection Wireless networkingChecking the port setting Windows 2000 or XP users only Assigning an IP address IP addressesFinding IP addresses Configure IP address Finding the signal strengthInstalling the printer on a network Sharing the printer on a network Configure Configure network printersTypes of wireless networks Add printers Creating an ad hoc wireless network using Windows Advanced wireless setupTips for using network adapters For Windows Vista users For Windows XP users Follow the instructions on the computer screen Loading paper Using the automatic paper type sensorLoading paper and original documents Loading envelopes Loading labels Loading transparencies Loading iron-on transfers Loading original documents on the scanner glass Loading custom-size paperLoading banner paper Page Automatic Document Feeder paper capacity Load up to Make sure Load up to Make sure Printing a document PrintingPrinting basic documents Printing a Web Click Print Now Printing photos or images from a WebPrinting multiple copies of a document Printing multiple pages on one sheet N-Up Collating copiesPrinting the last page first reverse page order Printing document files from a memory card or flash drive For Windows XP, click Start Œ Settings Œ Printers and Faxes Pausing print jobsCanceling print jobs Windows XP, click Start Œ Settings Œ Printers and Faxes Printing envelopes Printing specialty documentsChoosing compatible specialty paper types Click File Œ Add Photo from Scanner Printing a document as a posterPrinting an image as a poster Click Next Step Printing on custom-size paper Printing a bookletAssembling a booklet Click Options Œ Layout Options Printing a banner Printing iron-on transfersPrinting transparencies Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingUnderstanding the two-sided printing duplexing function Select Click Properties, Preferences, Options or Setup Changing printer settingsSaving and deleting print settings Printing on both sides of the paper duplexing manually Click Printing Preferences Resetting printer software to factory default settingsWindows 2000, Windows XP, or Windows Vista users Inserting a memory card Working with photosRetrieving and managing photos Slots Memory card Inserting a flash drive Press Start Color or Start Black Saving Paper Size, Paper Type, and Photo Size settingsUnderstanding the Photo Card menu Menu item Connecting a PictBridge-enabled digital camera Understanding the PictBridge menu Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Transferring photos from a memory card to a flash drive Which device is to be displayed? appears on the display Click Temporary Files Click Searched Folders Editing photos Blurring/Sharpening a photo Applying One-Click Auto Fixes to a photoReducing the red-eye effect in a photo Changing the Gamma Value of a photo or image Enhancing a photoChanging the Hue / Saturation of a photo Despeckling a photo Applying a color effect to a photo Changing the Brightness / Contrast settings of a photoChanging the Exposure setting of a photo Click Transfer Photos Click Select photos to print Printing photosViewing / Printing photos from the Productivity Studio Click Work with Documents and Photos Creating Photo Greeting Cards Paper sizes supported DimensionsPrinting Photo Packages Click Photo Packages Printing all photos from a memory device Press Start Color or Start Black again Printing photos by number Page Printing photos by date range Printing photos from a digital camera using DpofPrinting photos using color effects Creating and viewing a slideshow Use this CopyingUnderstanding the Copy menu Copying on both sides of the paper using the scanner glass Copying photos 100 101 Copying a photo using the computerAdjusting copy quality 102 Making borderless copies using the control panelMaking a copy lighter or darker 103 Collating copies using the control panelRepeating an image on one Press Lighter/Darker 104 Modifying the Copy settingsEnlarging or reducing an image Scanning a document Scanning a document using the computerScanning 105 Scanning a photo to Work with Documents and Photos Scanning text for editingScanning images for editing 106 Select Photo, Several Photos, or Document Scanning multiple photos at one time using the computer107 Setting Options Canceling a scan jobCustomizing scan settings using the computer Understanding the Scan menu 109 Scanning to a computer over a networkSaving a scanned image on the computer 110 Changing the Productivity Studio scan settingsScanning clear images from magazines or newspapers Scanning documents or images for e-mailing Adding a file to an e-mail messageAdding a new scanned image to an e-mail message 111 Click E-mail Screen Changing the Productivity Studio e-mail screen preferences112 Sending a fax Sending a fax using the softwareFaxing Entering a fax number Sending a fax using the control panel 114 115 Sending a fax while listening to a call On Hook DialSending a broadcast fax at a scheduled time Receiving a fax Setting a fax manual answer codeUsing Caller ID from the control panel Receiving a fax manually Receiving a fax with an answering machine Using Caller ID from the softwareReceiving a fax automatically 117 Receiving a two-sided fax Press Fax ModeForwarding faxes 118 119 Using the Phone BookUsing the control panel Phone Book Customizing settings using the Fax Setup Utility Customizing fax settingsUsing the computer Phone Book 120 121 122 Tab Options Press Start Color or Start Black to send a fax Understanding the Fax menu123 124 Setting Auto Answer to onSetting up a fax footer using the control panel 125 Creating a fax cover page using the Productivity StudioBlocking junk faxes 126 Blocking unwanted changes to fax settingsUsing the Fax Solutions Software 127 Setting up a dialing prefixSetting the distinctive ring Setting up Speed Dial 128 Printing fax activity reports 129 Removing a used print cartridge Installing print cartridgesMaintaining the printer 130 131 132 Using genuine Lexmark print cartridgesRefilling print cartridges Wiping the print cartridge nozzles and contacts Cleaning the print cartridge nozzlesAligning print cartridges 133 Preserving the print cartridges 134 Ordering supplies Cleaning the scanner glassCleaning the exterior of the printer Ordering print cartridges Part Number Ordering paper and other supplies136 Paper Incorrect language appears on the display TroubleshootingSetup Troubleshooting Power button is not lit Software does not install Does not print Cannot print from digital camera using PictBridge Understanding Warning levels Enabling the USB port Removing and reinstalling the softwareWindows 2000, click Start Œ Settings Œ Control Panel 141 Check your security keys Wireless troubleshootingSolving printer communication problems Wireless network printer does not print 144 Reinstall softwareCheck printer ports Click Properties Œ Ports Wi-Fi indicator is not lit 146 Check security keysCheck MAC address Configure the optional internal wireless print server Wi-Fi indicator light is orangeRun the wireless setup again Check network name 148 Wireless printer is no longer workingPing the wireless access point 149 Changing wireless settings after installationPing the printer Printer cannot connect to the wireless network 150 Checking your network name Windows users only Check your advanced security settingsCheck the installation cable Check your security keys 152 Ping the access pointPing the printer 153 Run the Wireless Setup Utility Windows users onlyCheck printer ports Windows users only Click Start Œ Control Panel Œ Printers Make sure photo size and paper size are set correctly Print troubleshootingImproving print quality Check paper Poor text and graphic quality Poor quality at the edges Print speed is slow Checking the print cartridges Partial document or photo printsPhoto smudges or scratches Ink levels seem incorrect Characters on printout are missing or unexpected Ink levels seem to go down too quicklyBlank or incorrect page prints Glossy photo paper or transparencies stick together Prints with different fonts Print is too dark or smudged Printouts have alternating bands of light and dark print White lines appear in graphics or solid black areas Transparencies or photos contain white linesVertical straight lines are not smooth Settings are not saved Checking the printer status Checking printer readiness Checking the Spool Settings for banner printingResolving font problems Printing a test Printer is busy printing another jobReady or Busy Printing is listed as the status Try printing a test page again Make sure the printer is receiving powerTest page does not print 166 Cable is not connected, is loose, or is damaged External print server is not workingRemoving an external print server Printer is plugged in but does not print Check the printer status Printer is trying to print to FileCheck the status of the host computer and printer 168 Problems when copying, scanning, or faxing Printer is not able to communicate with the computer Updating the printer software Change the scanning resolution to a lower valueWrong printer is attached Bidirectional communication is not established Experiencing poor quality or incorrect output Cannot print to the network printer How to clear and avoid paper jams Jams and misfeeds troubleshootingResetting the printer to factory default settings Cannot print documents from a flash drive Paper or specialty media misfeeds Paper jam in the printerPaper jam in the paper support Printer does not feed paper, envelopes, or specialty media Banner paper jams Paper jam in the duplex unit Paper continues to jamPaper jam in the Automatic Document Feeder ADF Memory card cannot be inserted Memory card troubleshootingDuplex unit does not operate correctly Nothing happens when memory card is inserted Scanner unit does not close Copy troubleshootingCopier does not respond Poor copy quality Clean the scanner glassAdjust the brightness of the copy Check quality of original document Copied item does not match the original item Scan troubleshootingPartial document or photo copies Scanner does not respond Check USB cable connection Scan was not successfulScanning takes too long or freezes the computer Restart computer Partial document or photo scans Adjust the quality of the scanPoor scanned image quality Cannot scan to a computer over a network Fax troubleshooting Cannot send or receive a fax Disconnect other equipment temporarily Disable Call Waiting temporarilyDo you have Voice Mail service? Check country code Can send but not receive faxes Can receive but not send faxes Be sure the printer is detecting a dial tone Check the Dial Prefix settingCheck Speed Dial number 186 Printer receives a blank fax Received fax has poor print quality Caller ID pattern may not be set correctly Changing Caller ID pattern using the control panelCaller ID information is not displayed 188 Lower the transmission speed Change redial settingsCheck phone line 189 Make sure the printer detects dial tone Use phone line checklistSchedule to resend fax at a later time 190 Use new paper Error messages on the printer displayRemove tape from print cartridge 191 Remove any obstructions 192 Cover Open 193 194 Select the After Dial settingReduce memory use No photo/paper size selection has been made 195 PictBridge communications error 196 Is the printer receiving power? Error messages on the computer screenClearing error messages 197 General Printing Problem 198 199 Unsupported file types found on memory cardMultiple All-In-Ones found 200 Product informationEdition notice Exposure to radio frequency radiation 201 European EC directives conformity 202 203 Noise emission levels 204 205 South Africa telecommunications notice 206 Power consumption 207 Off mode 208 Limitation of liability 209 210 211 Networking glossary 212 UAA Universally Administered Address 213 214 IndexNumerics 215 216 217 218 219 220 221 222 223