Maintaining the printer, Troubleshooting | Lexmark 6500 Series

Printing fax activity reports	129
Maintaining the printer	130
Removing a used print cartridge	130
Installing print cartridges	130
Refilling print cartridges	132
Using genuine Lexmark print cartridges	132
Aligning print cartridges	133
Cleaning the print cartridge nozzles	133
Wiping the print cartridge nozzles and contacts	133
Preserving the print cartridges	134
Cleaning the scanner glass	135
Cleaning the exterior of the printer	135
Ordering supplies	135
Ordering print cartridges	135
Ordering paper and other supplies	136
Troubleshooting	137
Setup Troubleshooting	137
Incorrect language appears on the display	137
Power button is not lit	138
Software does not install	138
Page does not print	139
Cannot print from digital camera using PictBridge	140
Understanding Warning levels	140
Removing and reinstalling the software	141
Enabling the USB port	141
Solving printer communication problems	142
Wireless troubleshooting	142
How do I find out what type of security my network is using?	142
Check your security keys	142
Printer is configured correctly, but cannot be found on the network	143
Wireless network printer does not print	143
Network printer does not show up in the printer selection list during installation	144
Wi-Fi indicator is not lit	145
Wi-Fi indicator light is blinking orange during installation	145
Wi-Fi indicator light is orange	147
Wireless printer is no longer working	148
Changing wireless settings after installation	149
Resetting an internal wireless print server to factory default settings	149
Printer cannot connect to the wireless network	150
Wireless Setup Utility cannot communicate with the printer during installation (Windows users
only)	151
Checking your network name (Windows users only)	151

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Lexmark 6500 Series manual Maintaining the printer, Troubleshooting

Contents

Series Users Guide May Safety information Contents Wireless networking Printing Working with photos Printing specialty documents Copying Scanning 113 Faxing Troubleshooting Maintaining the printer Print troubleshooting 154 Jams and misfeeds troubleshooting 172 200 Networking glossary Index Where to find IntroductionFinding information about the printer Description Series Description Where to findSelect Lexmark Solution Center Description Where to find US Where to find rest of world Windows users-See the Users Guide Wireless network compatibilityOperating system notice Setting up the printer Checking the box contents Understanding the parts of the printer Use Line Standalone setup EXTPage Page Page Page Installing the printer on additional network computers Setting up the printer on a Windows operating system Welcome Country/region Using an RJ11 adapterGetting the printer ready to fax Country/region Country/region Equipment Benefits See this section Connecting to an answering machineChoosing a fax connection Page Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a computer with a modem Connecting to a telephone Page Setting up to fax while behind a PBX Using a digital phone serviceUsing the control panel Understanding the control panel Press Press To Saving settings Understanding the Settings menu Press Settings From here You can Installing another language control panel Wireless Setup to viewReset Network Adapter to Factory Defaults, which lets you From here You can Installing the printer software Using the installation software CD Windows users onlyUsing the installation software CD Macintosh users only Using the World Wide Web Method Click Details Click Setup and diagnose printer Click Turning printing voice notification on or off Installing an internal wireless print server Security Information Configuring the optional internal wireless print serverWhat do the Wi-Fi indicator lights mean? Common home network configurations NetworkingGeneral networking Networking overview Internet What information do I need and where do I find it? Finding the MAC address Direct IP printing Printing a network setupFinding a printer/print server located on remote subnets Wireless networking Checking the port settingUsing a wireless network connection Windows 2000 or XP users only Assigning an IP address IP addressesFinding IP addresses Finding the signal strength Installing the printer on a networkConfigure IP address Sharing the printer on a network Configure network printers Types of wireless networksConfigure Add printers Advanced wireless setup Tips for using network adaptersCreating an ad hoc wireless network using Windows For Windows Vista users For Windows XP users Follow the instructions on the computer screen Loading paper Using the automatic paper type sensorLoading paper and original documents Loading envelopes Loading labels Loading transparencies Loading iron-on transfers Loading original documents on the scanner glass Loading custom-size paperLoading banner paper Page Automatic Document Feeder paper capacity Load up to Make sure Load up to Make sure Printing Printing basic documentsPrinting a document Printing a Web Click Print Now Printing photos or images from a WebPrinting multiple copies of a document Collating copies Printing the last page first reverse page orderPrinting multiple pages on one sheet N-Up Printing document files from a memory card or flash drive Pausing print jobs Canceling print jobsFor Windows XP, click Start Œ Settings Œ Printers and Faxes Windows XP, click Start Œ Settings Œ Printers and Faxes Printing envelopes Printing specialty documentsChoosing compatible specialty paper types Printing a document as a poster Printing an image as a posterClick File Œ Add Photo from Scanner Click Next Step Printing a booklet Assembling a bookletPrinting on custom-size paper Click Options Œ Layout Options Printing a banner Printing iron-on transfersPrinting transparencies Printing on both sides of the paper duplexing Understanding the two-sided printing duplexing functionPrinting on both sides of the paper duplexing automatically Select Changing printer settings Saving and deleting print settingsClick Properties, Preferences, Options or Setup Printing on both sides of the paper duplexing manually Click Printing Preferences Resetting printer software to factory default settingsWindows 2000, Windows XP, or Windows Vista users Working with photos Retrieving and managing photosInserting a memory card Slots Memory card Inserting a flash drive Saving Paper Size, Paper Type, and Photo Size settings Understanding the Photo Card menuPress Start Color or Start Black Menu item Connecting a PictBridge-enabled digital camera Understanding the PictBridge menu Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Transferring photos from a memory card to a flash drive Which device is to be displayed? appears on the display Click Temporary Files Click Searched Folders Editing photos Blurring/Sharpening a photo Applying One-Click Auto Fixes to a photoReducing the red-eye effect in a photo Enhancing a photo Changing the Hue / Saturation of a photoChanging the Gamma Value of a photo or image Despeckling a photo Applying a color effect to a photo Changing the Brightness / Contrast settings of a photoChanging the Exposure setting of a photo Printing photos Viewing / Printing photos from the Productivity StudioClick Transfer Photos Click Select photos to print Click Work with Documents and Photos Paper sizes supported Dimensions Printing Photo PackagesCreating Photo Greeting Cards Click Photo Packages Printing all photos from a memory device Press Start Color or Start Black again Printing photos by number Page Printing photos by date range Printing photos from a digital camera using DpofPrinting photos using color effects Creating and viewing a slideshow Use this CopyingUnderstanding the Copy menu Copying on both sides of the paper using the scanner glass Copying photos 100 101 Copying a photo using the computerAdjusting copy quality 102 Making borderless copies using the control panelMaking a copy lighter or darker Collating copies using the control panel Repeating an image on one103 Press Lighter/Darker 104 Modifying the Copy settingsEnlarging or reducing an image Scanning a document using the computer ScanningScanning a document 105 Scanning text for editing Scanning images for editingScanning a photo to Work with Documents and Photos 106 Select Photo, Several Photos, or Document Scanning multiple photos at one time using the computer107 Canceling a scan job Customizing scan settings using the computerSetting Options Understanding the Scan menu 109 Scanning to a computer over a networkSaving a scanned image on the computer 110 Changing the Productivity Studio scan settingsScanning clear images from magazines or newspapers Adding a file to an e-mail message Adding a new scanned image to an e-mail messageScanning documents or images for e-mailing 111 Click E-mail Screen Changing the Productivity Studio e-mail screen preferences112 Sending a fax using the software FaxingSending a fax Entering a fax number Sending a fax using the control panel 114 115 Sending a fax while listening to a call On Hook DialSending a broadcast fax at a scheduled time Setting a fax manual answer code Using Caller ID from the control panelReceiving a fax Receiving a fax manually Using Caller ID from the software Receiving a fax automaticallyReceiving a fax with an answering machine 117 Press Fax Mode Forwarding faxesReceiving a two-sided fax 118 119 Using the Phone BookUsing the control panel Phone Book Customizing fax settings Using the computer Phone BookCustomizing settings using the Fax Setup Utility 120 121 122 Tab Options Press Start Color or Start Black to send a fax Understanding the Fax menu123 124 Setting Auto Answer to onSetting up a fax footer using the control panel 125 Creating a fax cover page using the Productivity StudioBlocking junk faxes 126 Blocking unwanted changes to fax settingsUsing the Fax Solutions Software 127 Setting up a dialing prefixSetting the distinctive ring Setting up Speed Dial 128 Printing fax activity reports 129 Installing print cartridges Maintaining the printerRemoving a used print cartridge 130 131 132 Using genuine Lexmark print cartridgesRefilling print cartridges Cleaning the print cartridge nozzles Aligning print cartridgesWiping the print cartridge nozzles and contacts 133 Preserving the print cartridges 134 Cleaning the scanner glass Cleaning the exterior of the printerOrdering supplies Ordering print cartridges Ordering paper and other supplies 136Part Number Paper Incorrect language appears on the display TroubleshootingSetup Troubleshooting Power button is not lit Software does not install Does not print Cannot print from digital camera using PictBridge Understanding Warning levels Removing and reinstalling the software Windows 2000, click Start Œ Settings Œ Control PanelEnabling the USB port 141 Check your security keys Wireless troubleshootingSolving printer communication problems Wireless network printer does not print Reinstall software Check printer ports144 Click Properties Œ Ports Wi-Fi indicator is not lit 146 Check security keysCheck MAC address Wi-Fi indicator light is orange Run the wireless setup againConfigure the optional internal wireless print server Check network name 148 Wireless printer is no longer workingPing the wireless access point 149 Changing wireless settings after installationPing the printer Printer cannot connect to the wireless network 150 Check your advanced security settings Check the installation cableChecking your network name Windows users only Check your security keys 152 Ping the access pointPing the printer Run the Wireless Setup Utility Windows users only Check printer ports Windows users only153 Click Start Œ Control Panel Œ Printers Print troubleshooting Improving print qualityMake sure photo size and paper size are set correctly Check paper Poor text and graphic quality Poor quality at the edges Print speed is slow Partial document or photo prints Photo smudges or scratchesChecking the print cartridges Ink levels seem incorrect Characters on printout are missing or unexpected Ink levels seem to go down too quicklyBlank or incorrect page prints Glossy photo paper or transparencies stick together Prints with different fonts Print is too dark or smudged Printouts have alternating bands of light and dark print White lines appear in graphics or solid black areas Transparencies or photos contain white linesVertical straight lines are not smooth Settings are not saved Checking the printer status Checking printer readiness Checking the Spool Settings for banner printingResolving font problems Printing a test Printer is busy printing another jobReady or Busy Printing is listed as the status Make sure the printer is receiving power Test page does not printTry printing a test page again 166 External print server is not working Removing an external print serverCable is not connected, is loose, or is damaged Printer is plugged in but does not print Printer is trying to print to File Check the status of the host computer and printerCheck the printer status 168 Problems when copying, scanning, or faxing Printer is not able to communicate with the computer Change the scanning resolution to a lower value Wrong printer is attachedUpdating the printer software Bidirectional communication is not established Experiencing poor quality or incorrect output Cannot print to the network printer Jams and misfeeds troubleshooting Resetting the printer to factory default settingsHow to clear and avoid paper jams Cannot print documents from a flash drive Paper or specialty media misfeeds Paper jam in the printerPaper jam in the paper support Printer does not feed paper, envelopes, or specialty media Banner paper jams Paper jam in the duplex unit Paper continues to jamPaper jam in the Automatic Document Feeder ADF Memory card cannot be inserted Memory card troubleshootingDuplex unit does not operate correctly Nothing happens when memory card is inserted Scanner unit does not close Copy troubleshootingCopier does not respond Clean the scanner glass Adjust the brightness of the copyPoor copy quality Check quality of original document Scan troubleshooting Partial document or photo copiesCopied item does not match the original item Scanner does not respond Scan was not successful Scanning takes too long or freezes the computerCheck USB cable connection Restart computer Adjust the quality of the scan Poor scanned image qualityPartial document or photo scans Cannot scan to a computer over a network Fax troubleshooting Cannot send or receive a fax Disable Call Waiting temporarily Do you have Voice Mail service?Disconnect other equipment temporarily Check country code Can send but not receive faxes Can receive but not send faxes Check the Dial Prefix setting Check Speed Dial numberBe sure the printer is detecting a dial tone 186 Printer receives a blank fax Received fax has poor print quality Changing Caller ID pattern using the control panel Caller ID information is not displayedCaller ID pattern may not be set correctly 188 Change redial settings Check phone lineLower the transmission speed 189 Use phone line checklist Schedule to resend fax at a later timeMake sure the printer detects dial tone 190 Error messages on the printer display Remove tape from print cartridgeUse new paper 191 Remove any obstructions 192 Cover Open 193 194 Select the After Dial settingReduce memory use No photo/paper size selection has been made 195 PictBridge communications error 196 Error messages on the computer screen Clearing error messagesIs the printer receiving power? 197 General Printing Problem 198 199 Unsupported file types found on memory cardMultiple All-In-Ones found 200 Product informationEdition notice Exposure to radio frequency radiation 201 European EC directives conformity 202 203 Noise emission levels 204 205 South Africa telecommunications notice 206 Power consumption 207 Off mode 208 Limitation of liability 209 210 211 Networking glossary 212 UAA Universally Administered Address 213 214 IndexNumerics 215 216 217 218 219 220 221 222 223