HP N8400 5 Troubleshooting, Scanner error messages

5 Troubleshooting

This section contains solutions for common problems with the scanner.

•Scanner error messages

•Scanner initialization or hardware problems

•Scanner operation problems

•Scanner buttons are not working correctly

•Automatic document feeder (ADF) problems

•Contact HP Support

For additional troubleshooting, see the help for the HP scanning program that you are using. For more information, see Where to get additional information.

Scanner error messages

The scanner displays status and error messages on the scanner front panel. For help responding to a scanner error message, see the appropriate topics below.

Scanner Error Message	Recovery Process

ADF Jam – Input Tray	Clear the jammed paper from the automatic document feeder (ADF)
	input tray. For instructions, see Clear jams from the ADF in the
	Troubleshooting section.
ADF Jam – Clean Out	Clear the jammed paper from the opening behind the ADF access
	door. For instructions, see Clear jams from the ADF in the
	Troubleshooting section.
ADF Jam – Output Tray	Clear the jammed paper from the automatic document feeder (ADF)
	output tray. For instructions, see Clear jams from the ADF in the
	Troubleshooting section.
Hatch Open	Close the automatic document feeder (ADF) hatch. Press down
	firmly on both sides until you hear a click.

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Contents

Page Copyright and license Trademark credits Contents Troubleshooting Advanced technical features Index 1 Scanner overview What you can do with the scanner Scanner hardware Scanner front panel buttons Tools Copy buttons Copy Scan Document To buttons Scan Scanner software HP Smart Document Scan Software HP Document Copy Utility HP Scanner Tools Utility Where to get additional information Accessibility LCD Reader Control of the scanner buttons 2 Scan and Copy Basic scanning steps Basic copying steps Load originals Place an original on the scanner glass Load paper into the document feeder Scan from the scanner front panel buttons Scan from HP Smart Document Scan Software Scan from other software programs Scan with one button press 3 Set up scan profiles Set up an HP Smart Document Scan Software profile Assign profiles to quick start buttons Choose profiles for display on the scanner front panel Import and export profiles 4 Care and maintenance HP Scanner Tools Utility Maintenance tab Order maintenance and scanning supplies Clean the scanner glass Maintain the automatic document feeder (ADF) Clean the paper path Clean the ADF window Clean the feed roller Page Page Replace the feed roller and separation pad Remove the automatic document feeder from the scanner Page 5 Troubleshooting Scanner error messages Clean Out Open Duplex Error Multipick Error Scanner initialization or hardware problems Scanner does not start Scanner has stopped working correctly Scanner operation problems Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Scanner scans only one side of a double-sidedpage Scanned image is fuzzy Scanned pages are out of order at the scan destination Scanned images are not straight Vertical white stripes appear on the printed page Scanner glass is dirty Scan files are too large Scanner buttons are not working correctly Buttons do not work An unexpected program opens when a button is pressed Wrong profile is used when a quick start button is pressed Automatic document feeder (ADF) problems Paper jamming, skewing, misfeeds, or multiple-pagefeeds Paper does not feed from the ADF The bottom of the scanned image is cut off The scanned images have streaks or scratches An item loaded in the ADF jams repeatedly Clear jams from the ADF Page Clear a jam at the end of the paper path Contact HP Support 6 Advanced technical features 3.On the Scan tab of the Profile Settings dialog box, click Advanced Settings More Enable Index