Contact HP Support, Remove a paper jam within the ADF

Chapter 5

Remove a paper jam within the ADF

1.Remove any loose pages from the ADF input tray.

2.Open the scanner lid.

3.Locate the ADF access door on the underside of the ADF.

4.Press the tabs on the door, and then pull the door toward you until it detaches from the ADF.

5.Remove any paper inside the ADF.

6.Replace the ADF access door by positioning the door over the ADF opening and pressing the door into place until both sides click.

7.Close the scanner lid.

8.Reload the unscanned pages in the ADF input tray.

9.Resume scanning.

Contact HP Support

For support contact information, see the printed Setup and Support Guide that came with the scanner or visit www.hp.com/support.

36 Troubleshooting

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HP N8400 manual Contact HP Support, Remove a paper jam within the ADF

Contents

HP Scanjet N8400 series Copyright and license Trademark credits Contents Troubleshooting Advanced technical features Scanner overview What you can do with the scanner Scanner front panel buttons Power Save buttonScanner hardware Quick start buttons Copy buttons Scan Document To buttons HP Smart Document Scan Software Scanner lamp settingScanner software Scan Progress Window HP Document Copy UtilityHP Scanner Tools Utility User Guide Where to get additional informationSetup and Support Guide Click View or print guides Control of the scanner buttons AccessibilityLCD Reader HP Scanner Tools Utility help Basic copying steps Scan and CopyBasic scanning steps Load paper into the document feeder Load originalsPlace an original on the scanner glass Scan from the scanner front panel buttons Scan from HP Smart Document Scan Software Scan from other software programs Scan with one button press Set up scan profiles Set up an HP Smart Document Scan Software profile Click Continue Assign profiles to quick start buttonsChoose profiles for display on the scanner front panel Import and export profiles Order maintenance and scanning supplies Care and maintenanceHP Scanner Tools Utility Maintenance tab Clean the scanner glass Clean the paper path Maintain the automatic document feeder ADF Clean the ADF window Clean the feed roller Maintain the automatic document feeder ADF Chapter Remove the automatic document feeder from the scanner Replace the feed roller and separation pad Chapter Troubleshooting Scanner error messages Chapter Scanner initialization or hardware problems Scanner does not start Scanner will not turn on Scanner operation problemsScanner has stopped working correctly Scanner scans only one side of a double-sided Scanner lamp stays onScanner does not scan right away Scanned image is fuzzy Scanner glass is dirty Scanned images are not straightVertical white stripes appear on the printed Scan files are too large Scanner buttons are not working correctly An unexpected program opens when a button is pressedWrong profile is used when a quick start button is pressed Buttons do not work Paper does not feed from the ADF Automatic document feeder ADF problemsPaper jamming, skewing, misfeeds, or multiple-page feeds Bottom of the scanned image is cut off Clear jams from the ADF Scanned images have streaks or scratchesAn item loaded in the ADF jams repeatedly Clear a jam from the start of the paper path Chapter Clear a jam at the end of the paper path Contact HP Support Remove a paper jam within the ADF Advanced technical features Long pagesPage Index ADF