Scanner buttons are not working correctly
•Buttons do not work
•An unexpected program opens when a button is pressed
•Wrong profile is used when a quick start button is pressed
Buttons do not work
After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step.
1.The buttons might be disabled in the HP scanning software. Verify the Disable front panel buttons setting in the HP Scanner Tools Utility.
2.A cable might be loose. Ensure that the USB cable and the power supply are securely connected.
3.Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4.Restart your computer.
5.If the problem persists, the buttons might be disabled outside of the HP scanning software. Try the following procedure:
a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list.
b. Examine the buttons setting for your scanner:
•Windows 2000: Ensure that the Disable Device Events option is not selected.
•Windows XP and Vista: Ensure the Take No Action option is not selected.
An unexpected program opens when a button is pressed
Depending on the HP scanning software installed on the computer, an unexpected program might open when a profile is selected and a button is pressed.
After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step.
1.Verify that the expected program is installed on the computer by looking at the Start menu.
If the program is not installed, then use the program CD to install the program.
2.If the problem persists, the buttons might be assigned outside of the HP scanning software. Try the following procedure:
a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list.
b. Ensure that the Start this program option is selected and that the correct application is selected in the
Wrong profile is used when a quick start button is pressed
Use the HP Scanner Tools Utility to check which HP Smart Document Scan Software profiles are assigned to the quick start buttons. If necessary, reset the profile assigned to the button.
For more information, see the HP Scanner Tools Utility help.
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