Lexmark 6500 Series Printer does not feed paper, envelopes, or specialty media, Banner paper jams

Adjust the paper guides

Adjust the paper guides:

•When using media less than 8.5 inches wide

•To rest against the edges of the paper or media, making sure it does not buckle

Printer does not feed paper, envelopes, or specialty media

These are possible solutions. Try one or more of the following:

Check for paper jams

Check for and clear any paper jams. For more information, see “Jams and misfeeds troubleshooting” on page 172.

Check media loading

•Verify that the specialty media is loaded correctly. For more information, see “Loading paper” on page 60.

•Try loading one page, envelope, or sheet of specialty media at a time.

Check printer default and pause settings

1In Windows Vista, click Œ Control Panel Œ Printers (under Hardware and Sound). In Windows XP, click Start Œ Settings ŒPrinters and Faxes.

2Double-click the print queue device.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•If a check mark does not appear next to Set As Default Printer, you must select the print queue device for each file you want to print.

Banner paper jams

These are possible solutions. Try one or more of the following:

Clear banner paper jams

1Press to turn off the printer.

2Remove the jammed banner paper from the printer.

Review banner printing checklist

•Use only the number of sheets needed for the banner.

•Select the following settings to enable the printer to feed paper continuously without jamming: 1 With a document open, click File Œ Print.

2 Click Properties, Preferences, Options, or Setup.

174