Print troubleshooting 154 | Lexmark 6500 Series guide

Ping the access point	152
Ping the printer	152
Run the Wireless Setup Utility (Windows users only)	153
Check printer ports (Windows users only)	153
Print troubleshooting	154
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	154
Improving print quality	154
Poor text and graphic quality	155
Poor quality at the edges of the page	156
Print speed is slow	157
Partial document or photo prints	158
Photo smudges or scratches	158
Checking the print cartridges	158
Ink levels seem incorrect	158
Ink levels seem to go down too quickly	159
A blank or incorrect page prints	159
Characters on printout are missing or unexpected	159
Colors on printout are faded or differ from colors on the screen	160
Glossy photo paper or transparencies stick together	160
Page prints with different fonts	160
Print is too dark or smudged	161
Printed characters are improperly formed or are not aligned correctly	161
Printouts have alternating bands of light and dark print	161
Transparencies or photos contain white lines	162
Vertical straight lines are not smooth	162
White lines appear in graphics or solid black areas	162
Checking the printer status	163
Settings are not saved	163
Checking printer readiness	164
Checking the Spool Settings for banner printing	164
Resolving font problems	164
Printer is busy printing another job	165
Ready or Busy Printing is listed as the status	165
Printing a test page	165
Test page does not print	166
External print server is not working	167
Removing an external print server	167
Cable is not connected, is loose, or is damaged	167
Printer is plugged in but does not print	167
Printer is trying to print to File	168
Printer cannot communicate with computers over peer-to-peer network	168
Printer is not able to communicate with the computer	169
Problems when copying, scanning, or faxing	169
Wrong printer is attached	170
Updating the printer software	170
Bidirectional communication is not established	170
Experiencing poor quality or incorrect output	171

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Lexmark 6500 Series manual Print troubleshooting 154

Contents

May Series Users Guide Safety information Contents Printing Wireless networking Printing specialty documents Working with photos Scanning Copying Faxing 113 Maintaining the printer Troubleshooting Print troubleshooting 154 Jams and misfeeds troubleshooting 172 200 Index Networking glossary Introduction Where to findFinding information about the printer Description Description Where to find Select Lexmark Solution CenterSeries Description Where to find US Where to find rest of world Wireless network compatibility Operating system noticeWindows users-See the Users Guide Checking the box contents Setting up the printer Use Understanding the parts of the printer Line EXT Standalone setupPage Page Page Page Installing the printer on additional network computers Welcome Setting up the printer on a Windows operating system Using an RJ11 adapter Getting the printer ready to faxCountry/region Country/region Country/region Connecting to an answering machine Choosing a fax connectionEquipment Benefits See this section Page Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jack Connecting to a computer with a modem Connecting to a telephone Page Using a digital phone service Setting up to fax while behind a PBXUsing the control panel Understanding the control panel Press Press To Saving settings Press Settings Understanding the Settings menu You can From here Wireless Setup to view Installing another language control panelReset Network Adapter to Factory Defaults, which lets you From here You can Using the installation software CD Windows users only Installing the printer softwareUsing the installation software CD Macintosh users only Using the World Wide Web Click Details Method Click Click Setup and diagnose printer Turning printing voice notification on or off Installing an internal wireless print server Configuring the optional internal wireless print server What do the Wi-Fi indicator lights mean?Security Information Networking Common home network configurationsGeneral networking Networking overview Internet Finding the MAC address What information do I need and where do I find it? Printing a network setup Finding a printer/print server located on remote subnetsDirect IP printing Checking the port setting Wireless networkingUsing a wireless network connection Windows 2000 or XP users only IP addresses Finding IP addressesAssigning an IP address Installing the printer on a network Finding the signal strengthConfigure IP address Sharing the printer on a network Types of wireless networks Configure network printersConfigure Add printers Tips for using network adapters Advanced wireless setupCreating an ad hoc wireless network using Windows For Windows Vista users For Windows XP users Follow the instructions on the computer screen Using the automatic paper type sensor Loading paper and original documentsLoading paper Loading labels Loading envelopes Loading iron-on transfers Loading transparencies Loading custom-size paper Loading banner paperLoading original documents on the scanner glass Page Load up to Make sure Automatic Document Feeder paper capacity Load up to Make sure Printing basic documents PrintingPrinting a document Printing a Web Printing photos or images from a Web Printing multiple copies of a documentClick Print Now Printing the last page first reverse page order Collating copiesPrinting multiple pages on one sheet N-Up Printing document files from a memory card or flash drive Canceling print jobs Pausing print jobsFor Windows XP, click Start Œ Settings Œ Printers and Faxes Windows XP, click Start Œ Settings Œ Printers and Faxes Printing specialty documents Choosing compatible specialty paper typesPrinting envelopes Printing an image as a poster Printing a document as a posterClick File Œ Add Photo from Scanner Click Next Step Assembling a booklet Printing a bookletPrinting on custom-size paper Click Options Œ Layout Options Printing iron-on transfers Printing transparenciesPrinting a banner Understanding the two-sided printing duplexing function Printing on both sides of the paper duplexingPrinting on both sides of the paper duplexing automatically Select Saving and deleting print settings Changing printer settingsClick Properties, Preferences, Options or Setup Printing on both sides of the paper duplexing manually Resetting printer software to factory default settings Windows 2000, Windows XP, or Windows Vista usersClick Printing Preferences Retrieving and managing photos Working with photosInserting a memory card Slots Memory card Inserting a flash drive Understanding the Photo Card menu Saving Paper Size, Paper Type, and Photo Size settingsPress Start Color or Start Black Menu item Connecting a PictBridge-enabled digital camera Understanding the PictBridge menu Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drive Click Searched Folders Click Temporary Files Editing photos Applying One-Click Auto Fixes to a photo Reducing the red-eye effect in a photoBlurring/Sharpening a photo Changing the Hue / Saturation of a photo Enhancing a photoChanging the Gamma Value of a photo or image Despeckling a photo Changing the Brightness / Contrast settings of a photo Changing the Exposure setting of a photoApplying a color effect to a photo Viewing / Printing photos from the Productivity Studio Printing photosClick Transfer Photos Click Select photos to print Click Work with Documents and Photos Printing Photo Packages Paper sizes supported DimensionsCreating Photo Greeting Cards Click Photo Packages Press Start Color or Start Black again Printing all photos from a memory device Printing photos by number Page Printing photos from a digital camera using Dpof Printing photos using color effectsPrinting photos by date range Creating and viewing a slideshow Copying Understanding the Copy menuUse this Copying on both sides of the paper using the scanner glass 100 Copying photos Copying a photo using the computer Adjusting copy quality101 Making borderless copies using the control panel Making a copy lighter or darker102 Repeating an image on one Collating copies using the control panel103 Press Lighter/Darker Modifying the Copy settings Enlarging or reducing an image104 Scanning Scanning a document using the computerScanning a document 105 Scanning images for editing Scanning text for editingScanning a photo to Work with Documents and Photos 106 Scanning multiple photos at one time using the computer 107Select Photo, Several Photos, or Document Customizing scan settings using the computer Canceling a scan jobSetting Options Understanding the Scan menu Scanning to a computer over a network Saving a scanned image on the computer109 Changing the Productivity Studio scan settings Scanning clear images from magazines or newspapers110 Adding a new scanned image to an e-mail message Adding a file to an e-mail messageScanning documents or images for e-mailing 111 Changing the Productivity Studio e-mail screen preferences 112Click E-mail Screen Faxing Sending a fax using the softwareSending a fax Entering a fax number 114 Sending a fax using the control panel Sending a fax while listening to a call On Hook Dial Sending a broadcast fax at a scheduled time115 Using Caller ID from the control panel Setting a fax manual answer codeReceiving a fax Receiving a fax manually Receiving a fax automatically Using Caller ID from the softwareReceiving a fax with an answering machine 117 Forwarding faxes Press Fax ModeReceiving a two-sided fax 118 Using the Phone Book Using the control panel Phone Book119 Using the computer Phone Book Customizing fax settingsCustomizing settings using the Fax Setup Utility 120 121 Tab Options 122 Understanding the Fax menu 123Press Start Color or Start Black to send a fax Setting Auto Answer to on Setting up a fax footer using the control panel124 Creating a fax cover page using the Productivity Studio Blocking junk faxes125 Blocking unwanted changes to fax settings Using the Fax Solutions Software126 Setting up a dialing prefix Setting the distinctive ring127 128 Setting up Speed Dial 129 Printing fax activity reports Maintaining the printer Installing print cartridgesRemoving a used print cartridge 130 131 Using genuine Lexmark print cartridges Refilling print cartridges132 Aligning print cartridges Cleaning the print cartridge nozzlesWiping the print cartridge nozzles and contacts 133 134 Preserving the print cartridges Cleaning the exterior of the printer Cleaning the scanner glassOrdering supplies Ordering print cartridges 136 Ordering paper and other suppliesPart Number Paper Troubleshooting Setup TroubleshootingIncorrect language appears on the display Software does not install Power button is not lit Does not print Understanding Warning levels Cannot print from digital camera using PictBridge Windows 2000, click Start Œ Settings Œ Control Panel Removing and reinstalling the softwareEnabling the USB port 141 Wireless troubleshooting Solving printer communication problemsCheck your security keys Wireless network printer does not print Check printer ports Reinstall software144 Click Properties Œ Ports Wi-Fi indicator is not lit Check security keys Check MAC address146 Run the wireless setup again Wi-Fi indicator light is orangeConfigure the optional internal wireless print server Check network name Wireless printer is no longer working Ping the wireless access point148 Changing wireless settings after installation Ping the printer149 150 Printer cannot connect to the wireless network Check the installation cable Check your advanced security settingsChecking your network name Windows users only Check your security keys Ping the access point Ping the printer152 Check printer ports Windows users only Run the Wireless Setup Utility Windows users only153 Click Start Œ Control Panel Œ Printers Improving print quality Print troubleshootingMake sure photo size and paper size are set correctly Check paper Poor text and graphic quality Poor quality at the edges Print speed is slow Photo smudges or scratches Partial document or photo printsChecking the print cartridges Ink levels seem incorrect Ink levels seem to go down too quickly Blank or incorrect page printsCharacters on printout are missing or unexpected Prints with different fonts Glossy photo paper or transparencies stick together Printouts have alternating bands of light and dark print Print is too dark or smudged Transparencies or photos contain white lines Vertical straight lines are not smoothWhite lines appear in graphics or solid black areas Checking the printer status Settings are not saved Checking the Spool Settings for banner printing Resolving font problemsChecking printer readiness Printer is busy printing another job Ready or Busy Printing is listed as the statusPrinting a test Test page does not print Make sure the printer is receiving powerTry printing a test page again 166 Removing an external print server External print server is not workingCable is not connected, is loose, or is damaged Printer is plugged in but does not print Check the status of the host computer and printer Printer is trying to print to FileCheck the printer status 168 Printer is not able to communicate with the computer Problems when copying, scanning, or faxing Wrong printer is attached Change the scanning resolution to a lower valueUpdating the printer software Bidirectional communication is not established Cannot print to the network printer Experiencing poor quality or incorrect output Resetting the printer to factory default settings Jams and misfeeds troubleshootingHow to clear and avoid paper jams Cannot print documents from a flash drive Paper jam in the printer Paper jam in the paper supportPaper or specialty media misfeeds Banner paper jams Printer does not feed paper, envelopes, or specialty media Paper continues to jam Paper jam in the Automatic Document Feeder ADFPaper jam in the duplex unit Memory card troubleshooting Duplex unit does not operate correctlyMemory card cannot be inserted Nothing happens when memory card is inserted Copy troubleshooting Copier does not respondScanner unit does not close Adjust the brightness of the copy Clean the scanner glassPoor copy quality Check quality of original document Partial document or photo copies Scan troubleshootingCopied item does not match the original item Scanner does not respond Scanning takes too long or freezes the computer Scan was not successfulCheck USB cable connection Restart computer Poor scanned image quality Adjust the quality of the scanPartial document or photo scans Cannot scan to a computer over a network Cannot send or receive a fax Fax troubleshooting Do you have Voice Mail service? Disable Call Waiting temporarilyDisconnect other equipment temporarily Check country code Can receive but not send faxes Can send but not receive faxes Check Speed Dial number Check the Dial Prefix settingBe sure the printer is detecting a dial tone 186 Received fax has poor print quality Printer receives a blank fax Caller ID information is not displayed Changing Caller ID pattern using the control panelCaller ID pattern may not be set correctly 188 Check phone line Change redial settingsLower the transmission speed 189 Schedule to resend fax at a later time Use phone line checklistMake sure the printer detects dial tone 190 Remove tape from print cartridge Error messages on the printer displayUse new paper 191 192 Remove any obstructions 193 Cover Open Select the After Dial setting Reduce memory use194 195 No photo/paper size selection has been made 196 PictBridge communications error Clearing error messages Error messages on the computer screenIs the printer receiving power? 197 198 General Printing Problem Unsupported file types found on memory card Multiple All-In-Ones found199 Product information Edition notice200 201 Exposure to radio frequency radiation 202 European EC directives conformity 203 204 Noise emission levels 205 206 South Africa telecommunications notice 207 Power consumption 208 Off mode 209 Limitation of liability 210 211 212 Networking glossary 213 UAA Universally Administered Address Index Numerics214 215 216 217 218 219 220 221 222 223