Does not print | Lexmark 6500 Series guide

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

Uninstall and reinstall software

Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 141.

Page does not print

These are possible solutions. Try one or more of the following:

Check messages

If an error message is displayed, see “Error messages on the computer screen” on page 197.

Check power

If the light is not on, see “Power button is not lit” on page 138.

Reload paper

Remove and then load paper.

Check ink

Check the ink levels, and install new print cartridges if necessary.

Check cartridges

1Remove the print cartridges.

2Make sure the sticker and tape have been removed.

1

2

3Reinsert the cartridges.

Check printer default and pause settings

1Click:

•In Windows Vista: Control Panel Printers (under Hardware and Sound).

•In Windows XP: Start Printers and Faxes.

•In Windows 2000: Start Settings Printers.

2Double-click the printer queue device.

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Lexmark 6500 Series manual Does not print

Contents

May Series Users Guide Safety information Contents Printing Wireless networking Printing specialty documents Working with photos Scanning Copying Faxing 113 Maintaining the printer Troubleshooting Print troubleshooting 154 Jams and misfeeds troubleshooting 172 200 Index Networking glossary Description Where to findIntroduction Finding information about the printer Select Lexmark Solution Center Description Where to findSeries Description Where to find US Where to find rest of world Operating system notice Wireless network compatibilityWindows users-See the Users Guide Checking the box contents Setting up the printer Use Understanding the parts of the printer Line EXT Standalone setupPage Page Page Page Installing the printer on additional network computers Welcome Setting up the printer on a Windows operating system Getting the printer ready to fax Using an RJ11 adapterCountry/region Country/region Country/region Choosing a fax connection Connecting to an answering machineEquipment Benefits See this section Page Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jack Connecting to a computer with a modem Connecting to a telephone Page Understanding the control panel Setting up to fax while behind a PBXUsing a digital phone service Using the control panel Press Press To Saving settings Press Settings Understanding the Settings menu You can From here From here You can Installing another language control panelWireless Setup to view Reset Network Adapter to Factory Defaults, which lets you Using the World Wide Web Installing the printer softwareUsing the installation software CD Windows users only Using the installation software CD Macintosh users only Click Details Method Click Click Setup and diagnose printer Turning printing voice notification on or off Installing an internal wireless print server What do the Wi-Fi indicator lights mean? Configuring the optional internal wireless print serverSecurity Information Networking overview Common home network configurationsNetworking General networking Internet Finding the MAC address What information do I need and where do I find it? Finding a printer/print server located on remote subnets Printing a network setupDirect IP printing Windows 2000 or XP users only Wireless networkingChecking the port setting Using a wireless network connection Finding IP addresses IP addressesAssigning an IP address Sharing the printer on a network Finding the signal strengthInstalling the printer on a network Configure IP address Add printers Configure network printersTypes of wireless networks Configure For Windows Vista users Advanced wireless setupTips for using network adapters Creating an ad hoc wireless network using Windows For Windows XP users Follow the instructions on the computer screen Loading paper and original documents Using the automatic paper type sensorLoading paper Loading labels Loading envelopes Loading iron-on transfers Loading transparencies Loading banner paper Loading custom-size paperLoading original documents on the scanner glass Page Load up to Make sure Automatic Document Feeder paper capacity Load up to Make sure Printing a Web PrintingPrinting basic documents Printing a document Printing multiple copies of a document Printing photos or images from a WebClick Print Now Printing document files from a memory card or flash drive Collating copiesPrinting the last page first reverse page order Printing multiple pages on one sheet N-Up Windows XP, click Start Œ Settings Œ Printers and Faxes Pausing print jobsCanceling print jobs For Windows XP, click Start Œ Settings Œ Printers and Faxes Choosing compatible specialty paper types Printing specialty documentsPrinting envelopes Click Next Step Printing a document as a posterPrinting an image as a poster Click File Œ Add Photo from Scanner Click Options Œ Layout Options Printing a bookletAssembling a booklet Printing on custom-size paper Printing transparencies Printing iron-on transfersPrinting a banner Select Printing on both sides of the paper duplexingUnderstanding the two-sided printing duplexing function Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexing manually Changing printer settingsSaving and deleting print settings Click Properties, Preferences, Options or Setup Windows 2000, Windows XP, or Windows Vista users Resetting printer software to factory default settingsClick Printing Preferences Slots Memory card Working with photosRetrieving and managing photos Inserting a memory card Inserting a flash drive Menu item Saving Paper Size, Paper Type, and Photo Size settingsUnderstanding the Photo Card menu Press Start Color or Start Black Connecting a PictBridge-enabled digital camera Understanding the PictBridge menu Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drive Click Searched Folders Click Temporary Files Editing photos Reducing the red-eye effect in a photo Applying One-Click Auto Fixes to a photoBlurring/Sharpening a photo Despeckling a photo Enhancing a photoChanging the Hue / Saturation of a photo Changing the Gamma Value of a photo or image Changing the Exposure setting of a photo Changing the Brightness / Contrast settings of a photoApplying a color effect to a photo Click Work with Documents and Photos Printing photosViewing / Printing photos from the Productivity Studio Click Transfer Photos Click Select photos to print Click Photo Packages Paper sizes supported DimensionsPrinting Photo Packages Creating Photo Greeting Cards Press Start Color or Start Black again Printing all photos from a memory device Printing photos by number Page Printing photos using color effects Printing photos from a digital camera using DpofPrinting photos by date range Creating and viewing a slideshow Understanding the Copy menu CopyingUse this Copying on both sides of the paper using the scanner glass 100 Copying photos Adjusting copy quality Copying a photo using the computer101 Making a copy lighter or darker Making borderless copies using the control panel102 Press Lighter/Darker Collating copies using the control panelRepeating an image on one 103 Enlarging or reducing an image Modifying the Copy settings104 105 Scanning a document using the computerScanning Scanning a document 106 Scanning text for editingScanning images for editing Scanning a photo to Work with Documents and Photos 107 Scanning multiple photos at one time using the computerSelect Photo, Several Photos, or Document Understanding the Scan menu Canceling a scan jobCustomizing scan settings using the computer Setting Options Saving a scanned image on the computer Scanning to a computer over a network109 Scanning clear images from magazines or newspapers Changing the Productivity Studio scan settings110 111 Adding a file to an e-mail messageAdding a new scanned image to an e-mail message Scanning documents or images for e-mailing 112 Changing the Productivity Studio e-mail screen preferencesClick E-mail Screen Entering a fax number Sending a fax using the softwareFaxing Sending a fax 114 Sending a fax using the control panel Sending a broadcast fax at a scheduled time Sending a fax while listening to a call On Hook Dial115 Receiving a fax manually Setting a fax manual answer codeUsing Caller ID from the control panel Receiving a fax 117 Using Caller ID from the softwareReceiving a fax automatically Receiving a fax with an answering machine 118 Press Fax ModeForwarding faxes Receiving a two-sided fax Using the control panel Phone Book Using the Phone Book119 120 Customizing fax settingsUsing the computer Phone Book Customizing settings using the Fax Setup Utility 121 Tab Options 122 123 Understanding the Fax menuPress Start Color or Start Black to send a fax Setting up a fax footer using the control panel Setting Auto Answer to on124 Blocking junk faxes Creating a fax cover page using the Productivity Studio125 Using the Fax Solutions Software Blocking unwanted changes to fax settings126 Setting the distinctive ring Setting up a dialing prefix127 128 Setting up Speed Dial 129 Printing fax activity reports 130 Installing print cartridgesMaintaining the printer Removing a used print cartridge 131 Refilling print cartridges Using genuine Lexmark print cartridges132 133 Cleaning the print cartridge nozzlesAligning print cartridges Wiping the print cartridge nozzles and contacts 134 Preserving the print cartridges Ordering print cartridges Cleaning the scanner glassCleaning the exterior of the printer Ordering supplies Paper Ordering paper and other supplies136 Part Number Setup Troubleshooting TroubleshootingIncorrect language appears on the display Software does not install Power button is not lit Does not print Understanding Warning levels Cannot print from digital camera using PictBridge 141 Removing and reinstalling the softwareWindows 2000, click Start Œ Settings Œ Control Panel Enabling the USB port Solving printer communication problems Wireless troubleshootingCheck your security keys Wireless network printer does not print Click Properties Œ Ports Reinstall softwareCheck printer ports 144 Wi-Fi indicator is not lit Check MAC address Check security keys146 Check network name Wi-Fi indicator light is orangeRun the wireless setup again Configure the optional internal wireless print server Ping the wireless access point Wireless printer is no longer working148 Ping the printer Changing wireless settings after installation149 150 Printer cannot connect to the wireless network Check your security keys Check your advanced security settingsCheck the installation cable Checking your network name Windows users only Ping the printer Ping the access point152 Click Start Œ Control Panel Œ Printers Run the Wireless Setup Utility Windows users onlyCheck printer ports Windows users only 153 Check paper Print troubleshootingImproving print quality Make sure photo size and paper size are set correctly Poor text and graphic quality Poor quality at the edges Print speed is slow Ink levels seem incorrect Partial document or photo printsPhoto smudges or scratches Checking the print cartridges Blank or incorrect page prints Ink levels seem to go down too quicklyCharacters on printout are missing or unexpected Prints with different fonts Glossy photo paper or transparencies stick together Printouts have alternating bands of light and dark print Print is too dark or smudged Vertical straight lines are not smooth Transparencies or photos contain white linesWhite lines appear in graphics or solid black areas Checking the printer status Settings are not saved Resolving font problems Checking the Spool Settings for banner printingChecking printer readiness Ready or Busy Printing is listed as the status Printer is busy printing another jobPrinting a test 166 Make sure the printer is receiving powerTest page does not print Try printing a test page again Printer is plugged in but does not print External print server is not workingRemoving an external print server Cable is not connected, is loose, or is damaged 168 Printer is trying to print to FileCheck the status of the host computer and printer Check the printer status Printer is not able to communicate with the computer Problems when copying, scanning, or faxing Bidirectional communication is not established Change the scanning resolution to a lower valueWrong printer is attached Updating the printer software Cannot print to the network printer Experiencing poor quality or incorrect output Cannot print documents from a flash drive Jams and misfeeds troubleshootingResetting the printer to factory default settings How to clear and avoid paper jams Paper jam in the paper support Paper jam in the printerPaper or specialty media misfeeds Banner paper jams Printer does not feed paper, envelopes, or specialty media Paper jam in the Automatic Document Feeder ADF Paper continues to jamPaper jam in the duplex unit Duplex unit does not operate correctly Memory card troubleshootingMemory card cannot be inserted Nothing happens when memory card is inserted Copier does not respond Copy troubleshootingScanner unit does not close Check quality of original document Clean the scanner glassAdjust the brightness of the copy Poor copy quality Scanner does not respond Scan troubleshootingPartial document or photo copies Copied item does not match the original item Restart computer Scan was not successfulScanning takes too long or freezes the computer Check USB cable connection Cannot scan to a computer over a network Adjust the quality of the scanPoor scanned image quality Partial document or photo scans Cannot send or receive a fax Fax troubleshooting Check country code Disable Call Waiting temporarilyDo you have Voice Mail service? Disconnect other equipment temporarily Can receive but not send faxes Can send but not receive faxes 186 Check the Dial Prefix settingCheck Speed Dial number Be sure the printer is detecting a dial tone Received fax has poor print quality Printer receives a blank fax 188 Changing Caller ID pattern using the control panelCaller ID information is not displayed Caller ID pattern may not be set correctly 189 Change redial settingsCheck phone line Lower the transmission speed 190 Use phone line checklistSchedule to resend fax at a later time Make sure the printer detects dial tone 191 Error messages on the printer displayRemove tape from print cartridge Use new paper 192 Remove any obstructions 193 Cover Open Reduce memory use Select the After Dial setting194 195 No photo/paper size selection has been made 196 PictBridge communications error 197 Error messages on the computer screenClearing error messages Is the printer receiving power? 198 General Printing Problem Multiple All-In-Ones found Unsupported file types found on memory card199 Edition notice Product information200 201 Exposure to radio frequency radiation 202 European EC directives conformity 203 204 Noise emission levels 205 206 South Africa telecommunications notice 207 Power consumption 208 Off mode 209 Limitation of liability 210 211 212 Networking glossary 213 UAA Universally Administered Address Numerics Index214 215 216 217 218 219 220 221 222 223