Problems when copying, scanning, or faxing | Lexmark 6500 Series

4Select Share this printer, and then give the printer a distinctive name.

5Click OK.

Windows 2000 users:

1Click Start Settings Printers.

2Right-click the Lexmark 6500 Series icon.

3Click Sharing.

4Select Shared as, and then give the printer a distinctive name.

5Click OK.

Try to locate the printer from the remote computer

If the printer is shown as Shared on the host computer, but you still cannot print, try to locate the printer from the remote computer.

Windows 2000, Windows XP, or Windows Vista users:

1Open the Printers or Printers and Faxes folder.

2Right-click the Lexmark 6500 Series icon.

3Click Properties.

4Click the Ports tab, and then click the Add Port button.

5Select Local Port, and then click the New Port button.

6Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the distinctive printer name.

The name should be in the form \\server\printer.

7Click OK.

8Click Close.

9Make sure the new port has been selected on the Ports tab, and then click Apply. The new port is listed with the printer name.

10Click OK.

Restart the host computer and the remote computer

Try printing again.

Printer is not able to communicate with the computer

The printer and computer are not able to exchange data. Verify that the printer is plugged in, and the light is on.

Problems when copying, scanning, or faxing

Close other software

Close all programs not being used.

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Lexmark 6500 Series manual Printer is not able to communicate with the computer, Problems when copying, scanning, or faxing

Contents

May Series Users Guide Safety information Contents Printing Wireless networking Printing specialty documents Working with photos Scanning Copying Faxing 113 Maintaining the printer Troubleshooting Print troubleshooting 154 Jams and misfeeds troubleshooting 172 200 Index Networking glossary Introduction Where to findFinding information about the printer Description Select Lexmark Solution Center Description Where to findSeries Description Where to find US Where to find rest of world Operating system notice Wireless network compatibilityWindows users-See the Users Guide Checking the box contents Setting up the printer Use Understanding the parts of the printer Line EXT Standalone setupPage Page Page Page Installing the printer on additional network computers Welcome Setting up the printer on a Windows operating system Getting the printer ready to fax Using an RJ11 adapterCountry/region Country/region Country/region Choosing a fax connection Connecting to an answering machineEquipment Benefits See this section Page Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jack Connecting to a computer with a modem Connecting to a telephone Page Using a digital phone service Setting up to fax while behind a PBXUsing the control panel Understanding the control panel Press Press To Saving settings Press Settings Understanding the Settings menu You can From here Wireless Setup to view Installing another language control panelReset Network Adapter to Factory Defaults, which lets you From here You can Using the installation software CD Windows users only Installing the printer softwareUsing the installation software CD Macintosh users only Using the World Wide Web Click Details Method Click Click Setup and diagnose printer Turning printing voice notification on or off Installing an internal wireless print server What do the Wi-Fi indicator lights mean? Configuring the optional internal wireless print serverSecurity Information Networking Common home network configurationsGeneral networking Networking overview Internet Finding the MAC address What information do I need and where do I find it? Finding a printer/print server located on remote subnets Printing a network setupDirect IP printing Checking the port setting Wireless networkingUsing a wireless network connection Windows 2000 or XP users only Finding IP addresses IP addressesAssigning an IP address Installing the printer on a network Finding the signal strengthConfigure IP address Sharing the printer on a network Types of wireless networks Configure network printersConfigure Add printers Tips for using network adapters Advanced wireless setupCreating an ad hoc wireless network using Windows For Windows Vista users For Windows XP users Follow the instructions on the computer screen Loading paper and original documents Using the automatic paper type sensorLoading paper Loading labels Loading envelopes Loading iron-on transfers Loading transparencies Loading banner paper Loading custom-size paperLoading original documents on the scanner glass Page Load up to Make sure Automatic Document Feeder paper capacity Load up to Make sure Printing basic documents PrintingPrinting a document Printing a Web Printing multiple copies of a document Printing photos or images from a WebClick Print Now Printing the last page first reverse page order Collating copiesPrinting multiple pages on one sheet N-Up Printing document files from a memory card or flash drive Canceling print jobs Pausing print jobsFor Windows XP, click Start Œ Settings Œ Printers and Faxes Windows XP, click Start Œ Settings Œ Printers and Faxes Choosing compatible specialty paper types Printing specialty documentsPrinting envelopes Printing an image as a poster Printing a document as a posterClick File Œ Add Photo from Scanner Click Next Step Assembling a booklet Printing a bookletPrinting on custom-size paper Click Options Œ Layout Options Printing transparencies Printing iron-on transfersPrinting a banner Understanding the two-sided printing duplexing function Printing on both sides of the paper duplexingPrinting on both sides of the paper duplexing automatically Select Saving and deleting print settings Changing printer settingsClick Properties, Preferences, Options or Setup Printing on both sides of the paper duplexing manually Windows 2000, Windows XP, or Windows Vista users Resetting printer software to factory default settingsClick Printing Preferences Retrieving and managing photos Working with photosInserting a memory card Slots Memory card Inserting a flash drive Understanding the Photo Card menu Saving Paper Size, Paper Type, and Photo Size settingsPress Start Color or Start Black Menu item Connecting a PictBridge-enabled digital camera Understanding the PictBridge menu Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drive Click Searched Folders Click Temporary Files Editing photos Reducing the red-eye effect in a photo Applying One-Click Auto Fixes to a photoBlurring/Sharpening a photo Changing the Hue / Saturation of a photo Enhancing a photoChanging the Gamma Value of a photo or image Despeckling a photo Changing the Exposure setting of a photo Changing the Brightness / Contrast settings of a photoApplying a color effect to a photo Viewing / Printing photos from the Productivity Studio Printing photosClick Transfer Photos Click Select photos to print Click Work with Documents and Photos Printing Photo Packages Paper sizes supported DimensionsCreating Photo Greeting Cards Click Photo Packages Press Start Color or Start Black again Printing all photos from a memory device Printing photos by number Page Printing photos using color effects Printing photos from a digital camera using DpofPrinting photos by date range Creating and viewing a slideshow Understanding the Copy menu CopyingUse this Copying on both sides of the paper using the scanner glass 100 Copying photos Adjusting copy quality Copying a photo using the computer101 Making a copy lighter or darker Making borderless copies using the control panel102 Repeating an image on one Collating copies using the control panel103 Press Lighter/Darker Enlarging or reducing an image Modifying the Copy settings104 Scanning Scanning a document using the computerScanning a document 105 Scanning images for editing Scanning text for editingScanning a photo to Work with Documents and Photos 106 107 Scanning multiple photos at one time using the computerSelect Photo, Several Photos, or Document Customizing scan settings using the computer Canceling a scan jobSetting Options Understanding the Scan menu Saving a scanned image on the computer Scanning to a computer over a network109 Scanning clear images from magazines or newspapers Changing the Productivity Studio scan settings110 Adding a new scanned image to an e-mail message Adding a file to an e-mail messageScanning documents or images for e-mailing 111 112 Changing the Productivity Studio e-mail screen preferencesClick E-mail Screen Faxing Sending a fax using the softwareSending a fax Entering a fax number 114 Sending a fax using the control panel Sending a broadcast fax at a scheduled time Sending a fax while listening to a call On Hook Dial115 Using Caller ID from the control panel Setting a fax manual answer codeReceiving a fax Receiving a fax manually Receiving a fax automatically Using Caller ID from the softwareReceiving a fax with an answering machine 117 Forwarding faxes Press Fax ModeReceiving a two-sided fax 118 Using the control panel Phone Book Using the Phone Book119 Using the computer Phone Book Customizing fax settingsCustomizing settings using the Fax Setup Utility 120 121 Tab Options 122 123 Understanding the Fax menuPress Start Color or Start Black to send a fax Setting up a fax footer using the control panel Setting Auto Answer to on124 Blocking junk faxes Creating a fax cover page using the Productivity Studio125 Using the Fax Solutions Software Blocking unwanted changes to fax settings126 Setting the distinctive ring Setting up a dialing prefix127 128 Setting up Speed Dial 129 Printing fax activity reports Maintaining the printer Installing print cartridgesRemoving a used print cartridge 130 131 Refilling print cartridges Using genuine Lexmark print cartridges132 Aligning print cartridges Cleaning the print cartridge nozzlesWiping the print cartridge nozzles and contacts 133 134 Preserving the print cartridges Cleaning the exterior of the printer Cleaning the scanner glassOrdering supplies Ordering print cartridges 136 Ordering paper and other suppliesPart Number Paper Setup Troubleshooting TroubleshootingIncorrect language appears on the display Software does not install Power button is not lit Does not print Understanding Warning levels Cannot print from digital camera using PictBridge Windows 2000, click Start Œ Settings Œ Control Panel Removing and reinstalling the softwareEnabling the USB port 141 Solving printer communication problems Wireless troubleshootingCheck your security keys Wireless network printer does not print Check printer ports Reinstall software144 Click Properties Œ Ports Wi-Fi indicator is not lit Check MAC address Check security keys146 Run the wireless setup again Wi-Fi indicator light is orangeConfigure the optional internal wireless print server Check network name Ping the wireless access point Wireless printer is no longer working148 Ping the printer Changing wireless settings after installation149 150 Printer cannot connect to the wireless network Check the installation cable Check your advanced security settingsChecking your network name Windows users only Check your security keys Ping the printer Ping the access point152 Check printer ports Windows users only Run the Wireless Setup Utility Windows users only153 Click Start Œ Control Panel Œ Printers Improving print quality Print troubleshootingMake sure photo size and paper size are set correctly Check paper Poor text and graphic quality Poor quality at the edges Print speed is slow Photo smudges or scratches Partial document or photo printsChecking the print cartridges Ink levels seem incorrect Blank or incorrect page prints Ink levels seem to go down too quicklyCharacters on printout are missing or unexpected Prints with different fonts Glossy photo paper or transparencies stick together Printouts have alternating bands of light and dark print Print is too dark or smudged Vertical straight lines are not smooth Transparencies or photos contain white linesWhite lines appear in graphics or solid black areas Checking the printer status Settings are not saved Resolving font problems Checking the Spool Settings for banner printingChecking printer readiness Ready or Busy Printing is listed as the status Printer is busy printing another jobPrinting a test Test page does not print Make sure the printer is receiving powerTry printing a test page again 166 Removing an external print server External print server is not workingCable is not connected, is loose, or is damaged Printer is plugged in but does not print Check the status of the host computer and printer Printer is trying to print to FileCheck the printer status 168 Printer is not able to communicate with the computer Problems when copying, scanning, or faxing Wrong printer is attached Change the scanning resolution to a lower valueUpdating the printer software Bidirectional communication is not established Cannot print to the network printer Experiencing poor quality or incorrect output Resetting the printer to factory default settings Jams and misfeeds troubleshootingHow to clear and avoid paper jams Cannot print documents from a flash drive Paper jam in the paper support Paper jam in the printerPaper or specialty media misfeeds Banner paper jams Printer does not feed paper, envelopes, or specialty media Paper jam in the Automatic Document Feeder ADF Paper continues to jamPaper jam in the duplex unit Duplex unit does not operate correctly Memory card troubleshootingMemory card cannot be inserted Nothing happens when memory card is inserted Copier does not respond Copy troubleshootingScanner unit does not close Adjust the brightness of the copy Clean the scanner glassPoor copy quality Check quality of original document Partial document or photo copies Scan troubleshootingCopied item does not match the original item Scanner does not respond Scanning takes too long or freezes the computer Scan was not successfulCheck USB cable connection Restart computer Poor scanned image quality Adjust the quality of the scanPartial document or photo scans Cannot scan to a computer over a network Cannot send or receive a fax Fax troubleshooting Do you have Voice Mail service? Disable Call Waiting temporarilyDisconnect other equipment temporarily Check country code Can receive but not send faxes Can send but not receive faxes Check Speed Dial number Check the Dial Prefix settingBe sure the printer is detecting a dial tone 186 Received fax has poor print quality Printer receives a blank fax Caller ID information is not displayed Changing Caller ID pattern using the control panelCaller ID pattern may not be set correctly 188 Check phone line Change redial settingsLower the transmission speed 189 Schedule to resend fax at a later time Use phone line checklistMake sure the printer detects dial tone 190 Remove tape from print cartridge Error messages on the printer displayUse new paper 191 192 Remove any obstructions 193 Cover Open Reduce memory use Select the After Dial setting194 195 No photo/paper size selection has been made 196 PictBridge communications error Clearing error messages Error messages on the computer screenIs the printer receiving power? 197 198 General Printing Problem Multiple All-In-Ones found Unsupported file types found on memory card199 Edition notice Product information200 201 Exposure to radio frequency radiation 202 European EC directives conformity 203 204 Noise emission levels 205 206 South Africa telecommunications notice 207 Power consumption 208 Off mode 209 Limitation of liability 210 211 212 Networking glossary 213 UAA Universally Administered Address Numerics Index214 215 216 217 218 219 220 221 222 223