Disconnect other equipment temporarily

To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters.

Check for paper jams

Check for and clear any paper jams.

Disable Call Waiting temporarily

Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Contact your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.

Do you have Voice Mail service?

Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the printer to answer calls:

See “Setting the distinctive ring” on page 127. Setting selections include single ring, double ring, triple ring, and any ring.

Consider adding a second telephone line for the printer.

Check country code

Make sure the country code has been set for the country or region where you are operating the printer:

1From the control panel, press Settings.

2Press or repeatedly until Device Setup appears.

3Press .

4Press or repeatedly until Country appears.

5Press .

6Press or repeatedly until the country or region setting indicated by an * appears.

7If you want to change the country code:

aPress or repeatedly until the country or region where you are operating the printer appears.

bPress to save the setting.

Is your printer memory full?

Change setting to Scan after Dial.

1From the control panel, press Fax Mode.

2Press .

3Press or repeatedly until Fax Setup appears.

4Press .

5Press or repeatedly until Dialing and Sending appears.

6Press .

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