Lexmark 6500 Series manual Printer receives a blank fax, Received fax has poor print quality

Printer receives a blank fax

These are possible causes and solutions. Try one or more of the following:

Check original document

Ask the sender to verify the original document was loaded correctly.

Check ink

Check the ink levels, and install a new print cartridge if necessary.

Check cartridges

1Remove the print cartridges.

2Make sure the sticker and tape have been removed.

1

3Reinsert the print cartridges.

2

Received fax has poor print quality

These are possible causes and solutions. Try one or more of the following:

Review checklist for sender

•Check that the quality of the original document is satisfactory.

•Resend the fax. There may have been a problem with the quality of the telephone line connection.

•Increase the fax scan resolution.

Check ink

Check the ink levels, and install a new print cartridge if necessary.

Clean scan lens and white roller

1Unplug the power cord and the phone line from the wall.

2Open the control panel.

3Push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer.

4Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens. Note: The scan lens is located under the white roller.

5Reinstall the dry white roller, push the roller lever gently to the left, and then snap it in to place.

6Reconnect the power cord and the phone line.

187