Jams and misfeeds troubleshooting 172 | Lexmark 6500 Series manual

Cannot print to the network printer	171
Cannot print documents from a flash drive	172
Resetting the printer to factory default settings	172
Jams and misfeeds troubleshooting	172
How to clear and avoid paper jams	172
Paper jam in the printer	173
Paper jam in the paper support	173
Paper or specialty media misfeeds	173
Printer does not feed paper, envelopes, or specialty media	174
Banner paper jams	174
Paper continues to jam	175
Paper jam in the Automatic Document Feeder (ADF)	175
Paper jam in the duplex unit	175
Duplex unit does not operate correctly	176
Memory card troubleshooting	176
Memory card cannot be inserted	176
Nothing happens when memory card is inserted	177
Photos do not transfer from a memory card across a wireless network	177
Copy troubleshooting	178
Copier does not respond	178
Scanner unit does not close	178
Poor copy quality	179
Partial document or photo copies	180
Copied item does not match the original item	180
Scan troubleshooting	180
Scanner does not respond	180
Scan was not successful	181
Scanning takes too long or freezes the computer	181
Poor scanned image quality	182
Partial document or photo scans	182
Cannot scan to a computer over a network	182
Fax troubleshooting	183
Cannot send or receive a fax	183
Can send but not receive faxes	185
Can receive but not send faxes	185
Printer receives a blank fax	187
Received fax has poor print quality	187
Caller ID information is not displayed	188
Changing Caller ID pattern using the control panel	188
Fax Error	188
Fax Mode Unsupported	188
Remote Fax Error	189
Phone Line Busy	189
Failed to Connect	190
Phone Line Error	191
Error messages on the printer display	191

10

Image 10

Lexmark 6500 Series manual Jams and misfeeds troubleshooting 172

Contents

Series Users Guide May Safety information Contents Wireless networking Printing Working with photos Printing specialty documents Copying Scanning 113 Faxing Troubleshooting Maintaining the printer Print troubleshooting 154 Jams and misfeeds troubleshooting 172 200 Networking glossary Index Finding information about the printer Where to findIntroduction Description Select Lexmark Solution Center Description Where to findSeries Description Where to find US Where to find rest of world Operating system notice Wireless network compatibilityWindows users-See the Users Guide Setting up the printer Checking the box contents Understanding the parts of the printer Use Line Standalone setup EXTPage Page Page Page Installing the printer on additional network computers Setting up the printer on a Windows operating system Welcome Getting the printer ready to fax Using an RJ11 adapterCountry/region Country/region Country/region Choosing a fax connection Connecting to an answering machineEquipment Benefits See this section Page Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a computer with a modem Connecting to a telephone Page Using the control panel Setting up to fax while behind a PBXUsing a digital phone service Understanding the control panel Press Press To Saving settings Understanding the Settings menu Press Settings From here You can Reset Network Adapter to Factory Defaults, which lets you Installing another language control panelWireless Setup to view From here You can Using the installation software CD Macintosh users only Installing the printer softwareUsing the installation software CD Windows users only Using the World Wide Web Method Click Details Click Setup and diagnose printer Click Turning printing voice notification on or off Installing an internal wireless print server What do the Wi-Fi indicator lights mean? Configuring the optional internal wireless print serverSecurity Information General networking Common home network configurationsNetworking Networking overview Internet What information do I need and where do I find it? Finding the MAC address Finding a printer/print server located on remote subnets Printing a network setupDirect IP printing Using a wireless network connection Wireless networkingChecking the port setting Windows 2000 or XP users only Finding IP addresses IP addressesAssigning an IP address Configure IP address Finding the signal strengthInstalling the printer on a network Sharing the printer on a network Configure Configure network printersTypes of wireless networks Add printers Creating an ad hoc wireless network using Windows Advanced wireless setupTips for using network adapters For Windows Vista users For Windows XP users Follow the instructions on the computer screen Loading paper and original documents Using the automatic paper type sensorLoading paper Loading envelopes Loading labels Loading transparencies Loading iron-on transfers Loading banner paper Loading custom-size paperLoading original documents on the scanner glass Page Automatic Document Feeder paper capacity Load up to Make sure Load up to Make sure Printing a document PrintingPrinting basic documents Printing a Web Printing multiple copies of a document Printing photos or images from a WebClick Print Now Printing multiple pages on one sheet N-Up Collating copiesPrinting the last page first reverse page order Printing document files from a memory card or flash drive For Windows XP, click Start Œ Settings Œ Printers and Faxes Pausing print jobsCanceling print jobs Windows XP, click Start Œ Settings Œ Printers and Faxes Choosing compatible specialty paper types Printing specialty documentsPrinting envelopes Click File Œ Add Photo from Scanner Printing a document as a posterPrinting an image as a poster Click Next Step Printing on custom-size paper Printing a bookletAssembling a booklet Click Options Œ Layout Options Printing transparencies Printing iron-on transfersPrinting a banner Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingUnderstanding the two-sided printing duplexing function Select Click Properties, Preferences, Options or Setup Changing printer settingsSaving and deleting print settings Printing on both sides of the paper duplexing manually Windows 2000, Windows XP, or Windows Vista users Resetting printer software to factory default settingsClick Printing Preferences Inserting a memory card Working with photosRetrieving and managing photos Slots Memory card Inserting a flash drive Press Start Color or Start Black Saving Paper Size, Paper Type, and Photo Size settingsUnderstanding the Photo Card menu Menu item Connecting a PictBridge-enabled digital camera Understanding the PictBridge menu Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Transferring photos from a memory card to a flash drive Which device is to be displayed? appears on the display Click Temporary Files Click Searched Folders Editing photos Reducing the red-eye effect in a photo Applying One-Click Auto Fixes to a photoBlurring/Sharpening a photo Changing the Gamma Value of a photo or image Enhancing a photoChanging the Hue / Saturation of a photo Despeckling a photo Changing the Exposure setting of a photo Changing the Brightness / Contrast settings of a photoApplying a color effect to a photo Click Transfer Photos Click Select photos to print Printing photosViewing / Printing photos from the Productivity Studio Click Work with Documents and Photos Creating Photo Greeting Cards Paper sizes supported DimensionsPrinting Photo Packages Click Photo Packages Printing all photos from a memory device Press Start Color or Start Black again Printing photos by number Page Printing photos using color effects Printing photos from a digital camera using DpofPrinting photos by date range Creating and viewing a slideshow Understanding the Copy menu CopyingUse this Copying on both sides of the paper using the scanner glass Copying photos 100 Adjusting copy quality Copying a photo using the computer101 Making a copy lighter or darker Making borderless copies using the control panel102 103 Collating copies using the control panelRepeating an image on one Press Lighter/Darker Enlarging or reducing an image Modifying the Copy settings104 Scanning a document Scanning a document using the computerScanning 105 Scanning a photo to Work with Documents and Photos Scanning text for editingScanning images for editing 106 107 Scanning multiple photos at one time using the computerSelect Photo, Several Photos, or Document Setting Options Canceling a scan jobCustomizing scan settings using the computer Understanding the Scan menu Saving a scanned image on the computer Scanning to a computer over a network109 Scanning clear images from magazines or newspapers Changing the Productivity Studio scan settings110 Scanning documents or images for e-mailing Adding a file to an e-mail messageAdding a new scanned image to an e-mail message 111 112 Changing the Productivity Studio e-mail screen preferencesClick E-mail Screen Sending a fax Sending a fax using the softwareFaxing Entering a fax number Sending a fax using the control panel 114 Sending a broadcast fax at a scheduled time Sending a fax while listening to a call On Hook Dial115 Receiving a fax Setting a fax manual answer codeUsing Caller ID from the control panel Receiving a fax manually Receiving a fax with an answering machine Using Caller ID from the softwareReceiving a fax automatically 117 Receiving a two-sided fax Press Fax ModeForwarding faxes 118 Using the control panel Phone Book Using the Phone Book119 Customizing settings using the Fax Setup Utility Customizing fax settingsUsing the computer Phone Book 120 121 122 Tab Options 123 Understanding the Fax menuPress Start Color or Start Black to send a fax Setting up a fax footer using the control panel Setting Auto Answer to on124 Blocking junk faxes Creating a fax cover page using the Productivity Studio125 Using the Fax Solutions Software Blocking unwanted changes to fax settings126 Setting the distinctive ring Setting up a dialing prefix127 Setting up Speed Dial 128 Printing fax activity reports 129 Removing a used print cartridge Installing print cartridgesMaintaining the printer 130 131 Refilling print cartridges Using genuine Lexmark print cartridges132 Wiping the print cartridge nozzles and contacts Cleaning the print cartridge nozzlesAligning print cartridges 133 Preserving the print cartridges 134 Ordering supplies Cleaning the scanner glassCleaning the exterior of the printer Ordering print cartridges Part Number Ordering paper and other supplies136 Paper Setup Troubleshooting TroubleshootingIncorrect language appears on the display Power button is not lit Software does not install Does not print Cannot print from digital camera using PictBridge Understanding Warning levels Enabling the USB port Removing and reinstalling the softwareWindows 2000, click Start Œ Settings Œ Control Panel 141 Solving printer communication problems Wireless troubleshootingCheck your security keys Wireless network printer does not print 144 Reinstall softwareCheck printer ports Click Properties Œ Ports Wi-Fi indicator is not lit Check MAC address Check security keys146 Configure the optional internal wireless print server Wi-Fi indicator light is orangeRun the wireless setup again Check network name Ping the wireless access point Wireless printer is no longer working148 Ping the printer Changing wireless settings after installation149 Printer cannot connect to the wireless network 150 Checking your network name Windows users only Check your advanced security settingsCheck the installation cable Check your security keys Ping the printer Ping the access point152 153 Run the Wireless Setup Utility Windows users onlyCheck printer ports Windows users only Click Start Œ Control Panel Œ Printers Make sure photo size and paper size are set correctly Print troubleshootingImproving print quality Check paper Poor text and graphic quality Poor quality at the edges Print speed is slow Checking the print cartridges Partial document or photo printsPhoto smudges or scratches Ink levels seem incorrect Blank or incorrect page prints Ink levels seem to go down too quicklyCharacters on printout are missing or unexpected Glossy photo paper or transparencies stick together Prints with different fonts Print is too dark or smudged Printouts have alternating bands of light and dark print Vertical straight lines are not smooth Transparencies or photos contain white linesWhite lines appear in graphics or solid black areas Settings are not saved Checking the printer status Resolving font problems Checking the Spool Settings for banner printingChecking printer readiness Ready or Busy Printing is listed as the status Printer is busy printing another jobPrinting a test Try printing a test page again Make sure the printer is receiving powerTest page does not print 166 Cable is not connected, is loose, or is damaged External print server is not workingRemoving an external print server Printer is plugged in but does not print Check the printer status Printer is trying to print to FileCheck the status of the host computer and printer 168 Problems when copying, scanning, or faxing Printer is not able to communicate with the computer Updating the printer software Change the scanning resolution to a lower valueWrong printer is attached Bidirectional communication is not established Experiencing poor quality or incorrect output Cannot print to the network printer How to clear and avoid paper jams Jams and misfeeds troubleshootingResetting the printer to factory default settings Cannot print documents from a flash drive Paper jam in the paper support Paper jam in the printerPaper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Banner paper jams Paper jam in the Automatic Document Feeder ADF Paper continues to jamPaper jam in the duplex unit Duplex unit does not operate correctly Memory card troubleshootingMemory card cannot be inserted Nothing happens when memory card is inserted Copier does not respond Copy troubleshootingScanner unit does not close Poor copy quality Clean the scanner glassAdjust the brightness of the copy Check quality of original document Copied item does not match the original item Scan troubleshootingPartial document or photo copies Scanner does not respond Check USB cable connection Scan was not successfulScanning takes too long or freezes the computer Restart computer Partial document or photo scans Adjust the quality of the scanPoor scanned image quality Cannot scan to a computer over a network Fax troubleshooting Cannot send or receive a fax Disconnect other equipment temporarily Disable Call Waiting temporarilyDo you have Voice Mail service? Check country code Can send but not receive faxes Can receive but not send faxes Be sure the printer is detecting a dial tone Check the Dial Prefix settingCheck Speed Dial number 186 Printer receives a blank fax Received fax has poor print quality Caller ID pattern may not be set correctly Changing Caller ID pattern using the control panelCaller ID information is not displayed 188 Lower the transmission speed Change redial settingsCheck phone line 189 Make sure the printer detects dial tone Use phone line checklistSchedule to resend fax at a later time 190 Use new paper Error messages on the printer displayRemove tape from print cartridge 191 Remove any obstructions 192 Cover Open 193 Reduce memory use Select the After Dial setting194 No photo/paper size selection has been made 195 PictBridge communications error 196 Is the printer receiving power? Error messages on the computer screenClearing error messages 197 General Printing Problem 198 Multiple All-In-Ones found Unsupported file types found on memory card199 Edition notice Product information200 Exposure to radio frequency radiation 201 European EC directives conformity 202 203 Noise emission levels 204 205 South Africa telecommunications notice 206 Power consumption 207 Off mode 208 Limitation of liability 209 210 211 Networking glossary 212 UAA Universally Administered Address 213 Numerics Index214 215 216 217 218 219 220 221 222 223