Wireless network printer does not print | Lexmark 6500 Series

Printer is configured correctly, but cannot be found on the network

Make sure:

•The printer has power and the light is on.

•The printer is within range of the wireless network.

•The printer is located away from other electronic devices that may interfere with the wireless signal.

•Your wireless network is using a unique network name (SSID). If not, it is possible that the printer/print server is communicating over a different, nearby network that uses the same network name.

•The printer has a valid IP address on the network.

Wireless network printer does not print

These are possible solutions. Try one or more of the following:

Check power

Make sure the light is on.

Check cable

•Make sure the power cable is connected to the printer and to the electrical outlet.

•Make sure the USB cable or the installation cable is not connected.

Check Wi-Fi indicator light

Make sure the Wi-Fi indicator light is green. If it is not green, see “Wi-Fi indicator light is orange” or “Wi-Fi indicator light is blinking orange during installation” in “Wireless troubleshooting.”

Check if printer driver is installed

Make sure the printer driver is installed on the computer from which you are sending the print job.

1Do one of the following:

•In Windows Vista, click: Control Panel Printers.

•In Windows XP, click:Start Settings Printers and Faxes.

•In Windows 2000 and earlier, click: Start Settings Printers.

If you cannot find the icon for your printer, then the printer driver is not installed.

2If the printer driver is not installed, insert the installation software CD into your computer.

3Follow the instructions on the computer screen.

Note: You must install the printer driver on each computer that uses the network printer.

Check if printer is connected to the wireless network

1Print a network setup page. For more information, see “Printing a network setup page.”

2Check to see if “Status: Connected” appears under Network Card.

Reboot the computer

Turn off and restart the computer.

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Lexmark 6500 Series manual Wireless network printer does not print

Contents

May Series Users Guide Safety information Contents Printing Wireless networking Printing specialty documents Working with photos Scanning Copying Faxing 113 Maintaining the printer Troubleshooting Print troubleshooting 154 Jams and misfeeds troubleshooting 172 200 Index Networking glossary Description Where to findIntroduction Finding information about the printer Series Description Where to findSelect Lexmark Solution Center Description Where to find US Where to find rest of world Windows users-See the Users Guide Wireless network compatibilityOperating system notice Checking the box contents Setting up the printer Use Understanding the parts of the printer Line EXT Standalone setupPage Page Page Page Installing the printer on additional network computers Welcome Setting up the printer on a Windows operating system Country/region Using an RJ11 adapterGetting the printer ready to fax Country/region Country/region Equipment Benefits See this section Connecting to an answering machineChoosing a fax connection Page Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jack Connecting to a computer with a modem Connecting to a telephone Page Understanding the control panel Setting up to fax while behind a PBXUsing a digital phone service Using the control panel Press Press To Saving settings Press Settings Understanding the Settings menu You can From here From here You can Installing another language control panelWireless Setup to view Reset Network Adapter to Factory Defaults, which lets you Using the World Wide Web Installing the printer softwareUsing the installation software CD Windows users only Using the installation software CD Macintosh users only Click Details Method Click Click Setup and diagnose printer Turning printing voice notification on or off Installing an internal wireless print server Security Information Configuring the optional internal wireless print serverWhat do the Wi-Fi indicator lights mean? Networking overview Common home network configurationsNetworking General networking Internet Finding the MAC address What information do I need and where do I find it? Direct IP printing Printing a network setupFinding a printer/print server located on remote subnets Windows 2000 or XP users only Wireless networkingChecking the port setting Using a wireless network connection Assigning an IP address IP addressesFinding IP addresses Sharing the printer on a network Finding the signal strengthInstalling the printer on a network Configure IP address Add printers Configure network printersTypes of wireless networks Configure For Windows Vista users Advanced wireless setupTips for using network adapters Creating an ad hoc wireless network using Windows For Windows XP users Follow the instructions on the computer screen Loading paper Using the automatic paper type sensorLoading paper and original documents Loading labels Loading envelopes Loading iron-on transfers Loading transparencies Loading original documents on the scanner glass Loading custom-size paperLoading banner paper Page Load up to Make sure Automatic Document Feeder paper capacity Load up to Make sure Printing a Web PrintingPrinting basic documents Printing a document Click Print Now Printing photos or images from a WebPrinting multiple copies of a document Printing document files from a memory card or flash drive Collating copiesPrinting the last page first reverse page order Printing multiple pages on one sheet N-Up Windows XP, click Start Œ Settings Œ Printers and Faxes Pausing print jobsCanceling print jobs For Windows XP, click Start Œ Settings Œ Printers and Faxes Printing envelopes Printing specialty documentsChoosing compatible specialty paper types Click Next Step Printing a document as a posterPrinting an image as a poster Click File Œ Add Photo from Scanner Click Options Œ Layout Options Printing a bookletAssembling a booklet Printing on custom-size paper Printing a banner Printing iron-on transfersPrinting transparencies Select Printing on both sides of the paper duplexingUnderstanding the two-sided printing duplexing function Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexing manually Changing printer settingsSaving and deleting print settings Click Properties, Preferences, Options or Setup Click Printing Preferences Resetting printer software to factory default settingsWindows 2000, Windows XP, or Windows Vista users Slots Memory card Working with photosRetrieving and managing photos Inserting a memory card Inserting a flash drive Menu item Saving Paper Size, Paper Type, and Photo Size settingsUnderstanding the Photo Card menu Press Start Color or Start Black Connecting a PictBridge-enabled digital camera Understanding the PictBridge menu Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drive Click Searched Folders Click Temporary Files Editing photos Blurring/Sharpening a photo Applying One-Click Auto Fixes to a photoReducing the red-eye effect in a photo Despeckling a photo Enhancing a photoChanging the Hue / Saturation of a photo Changing the Gamma Value of a photo or image Applying a color effect to a photo Changing the Brightness / Contrast settings of a photoChanging the Exposure setting of a photo Click Work with Documents and Photos Printing photosViewing / Printing photos from the Productivity Studio Click Transfer Photos Click Select photos to print Click Photo Packages Paper sizes supported DimensionsPrinting Photo Packages Creating Photo Greeting Cards Press Start Color or Start Black again Printing all photos from a memory device Printing photos by number Page Printing photos by date range Printing photos from a digital camera using DpofPrinting photos using color effects Creating and viewing a slideshow Use this CopyingUnderstanding the Copy menu Copying on both sides of the paper using the scanner glass 100 Copying photos 101 Copying a photo using the computerAdjusting copy quality 102 Making borderless copies using the control panelMaking a copy lighter or darker Press Lighter/Darker Collating copies using the control panelRepeating an image on one 103 104 Modifying the Copy settingsEnlarging or reducing an image 105 Scanning a document using the computerScanning Scanning a document 106 Scanning text for editingScanning images for editing Scanning a photo to Work with Documents and Photos Select Photo, Several Photos, or Document Scanning multiple photos at one time using the computer107 Understanding the Scan menu Canceling a scan jobCustomizing scan settings using the computer Setting Options 109 Scanning to a computer over a networkSaving a scanned image on the computer 110 Changing the Productivity Studio scan settingsScanning clear images from magazines or newspapers 111 Adding a file to an e-mail messageAdding a new scanned image to an e-mail message Scanning documents or images for e-mailing Click E-mail Screen Changing the Productivity Studio e-mail screen preferences112 Entering a fax number Sending a fax using the softwareFaxing Sending a fax 114 Sending a fax using the control panel 115 Sending a fax while listening to a call On Hook DialSending a broadcast fax at a scheduled time Receiving a fax manually Setting a fax manual answer codeUsing Caller ID from the control panel Receiving a fax 117 Using Caller ID from the softwareReceiving a fax automatically Receiving a fax with an answering machine 118 Press Fax ModeForwarding faxes Receiving a two-sided fax 119 Using the Phone BookUsing the control panel Phone Book 120 Customizing fax settingsUsing the computer Phone Book Customizing settings using the Fax Setup Utility 121 Tab Options 122 Press Start Color or Start Black to send a fax Understanding the Fax menu123 124 Setting Auto Answer to onSetting up a fax footer using the control panel 125 Creating a fax cover page using the Productivity StudioBlocking junk faxes 126 Blocking unwanted changes to fax settingsUsing the Fax Solutions Software 127 Setting up a dialing prefixSetting the distinctive ring 128 Setting up Speed Dial 129 Printing fax activity reports 130 Installing print cartridgesMaintaining the printer Removing a used print cartridge 131 132 Using genuine Lexmark print cartridgesRefilling print cartridges 133 Cleaning the print cartridge nozzlesAligning print cartridges Wiping the print cartridge nozzles and contacts 134 Preserving the print cartridges Ordering print cartridges Cleaning the scanner glassCleaning the exterior of the printer Ordering supplies Paper Ordering paper and other supplies136 Part Number Incorrect language appears on the display TroubleshootingSetup Troubleshooting Software does not install Power button is not lit Does not print Understanding Warning levels Cannot print from digital camera using PictBridge 141 Removing and reinstalling the softwareWindows 2000, click Start Œ Settings Œ Control Panel Enabling the USB port Check your security keys Wireless troubleshootingSolving printer communication problems Wireless network printer does not print Click Properties Œ Ports Reinstall softwareCheck printer ports 144 Wi-Fi indicator is not lit 146 Check security keysCheck MAC address Check network name Wi-Fi indicator light is orangeRun the wireless setup again Configure the optional internal wireless print server 148 Wireless printer is no longer workingPing the wireless access point 149 Changing wireless settings after installationPing the printer 150 Printer cannot connect to the wireless network Check your security keys Check your advanced security settingsCheck the installation cable Checking your network name Windows users only 152 Ping the access pointPing the printer Click Start Œ Control Panel Œ Printers Run the Wireless Setup Utility Windows users onlyCheck printer ports Windows users only 153 Check paper Print troubleshootingImproving print quality Make sure photo size and paper size are set correctly Poor text and graphic quality Poor quality at the edges Print speed is slow Ink levels seem incorrect Partial document or photo printsPhoto smudges or scratches Checking the print cartridges Characters on printout are missing or unexpected Ink levels seem to go down too quicklyBlank or incorrect page prints Prints with different fonts Glossy photo paper or transparencies stick together Printouts have alternating bands of light and dark print Print is too dark or smudged White lines appear in graphics or solid black areas Transparencies or photos contain white linesVertical straight lines are not smooth Checking the printer status Settings are not saved Checking printer readiness Checking the Spool Settings for banner printingResolving font problems Printing a test Printer is busy printing another jobReady or Busy Printing is listed as the status 166 Make sure the printer is receiving powerTest page does not print Try printing a test page again Printer is plugged in but does not print External print server is not workingRemoving an external print server Cable is not connected, is loose, or is damaged 168 Printer is trying to print to FileCheck the status of the host computer and printer Check the printer status Printer is not able to communicate with the computer Problems when copying, scanning, or faxing Bidirectional communication is not established Change the scanning resolution to a lower valueWrong printer is attached Updating the printer software Cannot print to the network printer Experiencing poor quality or incorrect output Cannot print documents from a flash drive Jams and misfeeds troubleshootingResetting the printer to factory default settings How to clear and avoid paper jams Paper or specialty media misfeeds Paper jam in the printerPaper jam in the paper support Banner paper jams Printer does not feed paper, envelopes, or specialty media Paper jam in the duplex unit Paper continues to jamPaper jam in the Automatic Document Feeder ADF Memory card cannot be inserted Memory card troubleshootingDuplex unit does not operate correctly Nothing happens when memory card is inserted Scanner unit does not close Copy troubleshootingCopier does not respond Check quality of original document Clean the scanner glassAdjust the brightness of the copy Poor copy quality Scanner does not respond Scan troubleshootingPartial document or photo copies Copied item does not match the original item Restart computer Scan was not successfulScanning takes too long or freezes the computer Check USB cable connection Cannot scan to a computer over a network Adjust the quality of the scanPoor scanned image quality Partial document or photo scans Cannot send or receive a fax Fax troubleshooting Check country code Disable Call Waiting temporarilyDo you have Voice Mail service? Disconnect other equipment temporarily Can receive but not send faxes Can send but not receive faxes 186 Check the Dial Prefix settingCheck Speed Dial number Be sure the printer is detecting a dial tone Received fax has poor print quality Printer receives a blank fax 188 Changing Caller ID pattern using the control panelCaller ID information is not displayed Caller ID pattern may not be set correctly 189 Change redial settingsCheck phone line Lower the transmission speed 190 Use phone line checklistSchedule to resend fax at a later time Make sure the printer detects dial tone 191 Error messages on the printer displayRemove tape from print cartridge Use new paper 192 Remove any obstructions 193 Cover Open 194 Select the After Dial settingReduce memory use 195 No photo/paper size selection has been made 196 PictBridge communications error 197 Error messages on the computer screenClearing error messages Is the printer receiving power? 198 General Printing Problem 199 Unsupported file types found on memory cardMultiple All-In-Ones found 200 Product informationEdition notice 201 Exposure to radio frequency radiation 202 European EC directives conformity 203 204 Noise emission levels 205 206 South Africa telecommunications notice 207 Power consumption 208 Off mode 209 Limitation of liability 210 211 212 Networking glossary 213 UAA Universally Administered Address 214 IndexNumerics 215 216 217 218 219 220 221 222 223