Lexmark 6500 Series Scan was not successful, Scanning takes too long or freezes the computer, 181

Check printer default and pause settings

1Do one of the following:

•In Windows Vista, click Œ Control Panel.

•In Windows XP, click Start.

2Click Printer or Printers and Faxes.

3Double-click the printer you want to check.

4Click Printer.

5Make sure no check mark appears next to Pause Printing. If a check mark appears next to Set As Default Printer, you must select the correct printer from a list each time you print.

Removing and reinstalling the software

For more information, see “Removing and reinstalling the software” on page 141.

Scan was not successful

These are possible solutions. Try one or more of the following:

Check USB cable connection

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

Restart computer

Turn off and then restart your computer.

Scanning takes too long or freezes the computer

These are possible solutions. Try one or more of the following:

Close other software

Close all programs not being used.

Change the scanning resolution to a lower value

1Load an original document facedown on the scanner glass.

2From the desktop, double-click the Productivity Studio icon.

3From the Welcome Screen, click Scan.

4Click Custom Settings.

5From the Scan Resolution drop-down list, select a lower scan resolution.

6Click Start.

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