ViewSonic WMG80, WMG120 manual Troubleshooting & Maintenance, Getting Help Checklist

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Chapter 5: Troubleshooting & Maintenance

This chapter provides possible solutions to problems you may encounter while operating your Gateway and maintenance instructions.

Getting Help Checklist (shown on the right)

Troubleshooting Solutions

Customer Support contact information

Maintenance instructions

-Firmware Updates

-Software Updates

-Cleaning Instructions

Getting Help Checklist

1Read the Troubleshooting section in this chapter.

2Read the Table of Contents at the front of this user guide and look for the topic you need help with.

3Contact ViewSonic Customer Suport (contact information is listed in this chapter.)

ViewSonic Wireless Media Gateway

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Contents WMG80 / WMG120 Wireless Media Gateway Product Registration For Your Records Table of Contents ViewSonic Wireless Media Gateway Iii Troubleshooting & Maintenance Set Up the Print ServerFile Management Appendix Overview Typical Setup Product Features Access photos, video, music and more on demandGeneral Requirements Package Contents Safety Notice Front Panel LEDs StatusBack Panel Ports Set up the Gateway Connect the Gateway Back of Gateway Front of GatewaySet your PC to Dhcp For Windows 2000 or XPViewSonic Wireless Media Gateway Restart your PC if prompted Configure the Gateway LoginPrimary Setup tab Daylight Saving Time if this appliesLAN Primary Setup Security Mode select WEP Encryption Security Mode WEPYou’re done with the basic setup! Go to Set up your network Set up your network WAN tabInternet Settings ViewSonic Wireless Media Gateway Click Return VPN Connection ViewSonic Wireless Media Gateway IPSec Policies Status IPSecPolicy Name Source IP addressClick Submit or Reset IKE PolicyManual Connection LAN Ethernet Configuration LAN tabSystem Settings Advanced tabRemote Administration RoutingLogging Alert Log MAC Clone DNS ProxyService Timeout Dynamic DNSIP Reassembly Configuration MonitorSecurity tab Corporate Outbound/InboundViewSonic Wireless Media Gateway Self policy Filtering User filteringUser group filtering IP Address filtering Service filtering Schedule MAC address filter Parental Control NAT Network Address Translation DMZFirewall Attacks Save Settings vs Logout Utilities tabFactory Default Upload/backup ConfigurationRestart Router Firmware Upgrade To download newer softwareUpgrade Media Server Application TarUpdate Media Server Host Name Wireless LAN Basic Settings Wlan tabMethod 1 Networking Companion CD Transfer content to your Gateway hard driveAlternate Method 3 Internet Explorer Browser Alternate Method 2 Network Share Alternate Method 3 Open Internet Browser Install printer driver Access the InternetConnect a USB printer Turn PC on Set up the print server \\192.168.1.1ViewSonic Wireless Media Gateway Select a model from the list of Printers. Click OK Test printer connection Troubleshooting & Maintenance Getting Help ChecklistTroubleshooting Solutions GatewayLAN Connection Problems I can’t access my Gateway Can’t connect to other computers on my LAN Forgot my password. What do I do? Customer Support With email addressSoftware Updates Maintenance InstructionsFirmware Updates Cleaning InstructionsFCC Interference Statement Regulatory InformationClass B Regulations ViewSonic Wireless Media Gateway Canada Appendix Specifications WAN LAN USBLimited Warranty Wireless Media Gateway ProductsViewSonic Gateway Products Warranty Release Date June 3 Glossary ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway ViewSonic Wireless Media Gateway