VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
General Troubleshooting
Problem | Solution |
The power light on the modem is | • Ensure the modem is plugged into your system’s USB |
not on. | port. If your modem is plugged into a hub, it must be a |
| powered hub. |
| • If more than one USB port is available, try another port. |
| • Ensure “USB Support”is turned on in your system’s BIOS. |
| • Ensure the drivers are loaded correctly. |
| • Contact your computer’s manufacture. |
|
|
Modem does not respond, modem | • Did you select the correct modem type? If the Viking |
communication error or modem | modem is not listed, try a Hayes compatible modem. |
not found. | • Is the USB cable completely plugged into its port and are |
| |
| all of the connections secure? |
| • Check your computer’s BIOS setup. You may need to dis- |
| able a |
| • Is your operating system set to the correct Com port and |
| IRQ? Please refer to chapter 4, “Technical Notes” for |
| detailed information. |
| • Check your computer for conflicting COM port settings. |
| • If the modem stops after the computer enters power- |
| saving mode, disabling this feature is recommended. |
|
|
17Chapter 5
