Lenovo B475E Troubleshooting computer problems, Battery and power problems, Battery problems

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Chapter 9. Troubleshooting computer problems

This chapter provides information on what to do if you experience a problem with your computer.

Notice for users in U.S.A

•If your product is not working correctly, DO NOT RETURN IT TO THE STORE.

•For technical assistance, contact a Lenovo support specialist 24 hours a day by calling toll free 1-877-4 LENOVO (1-877-453-6686).

•Additionally, you can find support information and updates on the Lenovo Web site located at http://www.lenovo.com/support.

Troubleshooting

To make sure that your computer has the features that are introduced in the following sections, consult the online help or the list shipped with your computer.

Battery and power problems

This topic contains instructions on troubleshooting battery and power problems.

Battery problems

Print these instructions now and keep it with your computer for reference later.

The battery pack cannot be fully charged in the standard charge time when the computer is powered off.

The battery pack might be over-discharged. Do the following:

1.Turn off the computer.

2.Make sure that the over-discharged battery pack is in the computer.

3.Connect the ac power adapter to the computer and let it charge.

If a quick charger is available, use it to charge the over-discharged battery pack.

If the battery pack cannot be fully charged in 24 hours, use a new battery pack.

Your computer shuts down before the battery status indicator shows empty, or your computer operates after the battery status indicator shows empty.

Discharge and recharge the battery pack.

The operating time for a fully charged battery pack is short.

Discharge and recharge the battery pack. If your battery operating time is still short, use a new battery pack.

The computer does not operate with a fully charged battery pack.

The surge protector in the battery pack might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

© Copyright Lenovo 2012

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Contents Lenovo B475e and B575e User GuideSafety, Warranty, and Setup Guide Regulatory Notice Contents Appendix D. Notices Protect yourself from the heat that your computer generates Read this firstPrevent your computer from getting wet Protect the cables from being damagedProtect your computer and data when moving it Important safety informationConditions that require immediate action Handle your computer gentlyService and upgrades Safety guidelinesPower cords and power adapters Extension cords and related devicesPlugs and outlets Power supply statement General battery noticeExternal devices Lithium coin cell battery notice Rechargeable battery noticeHeat and product ventilation Laser compliance statement Electrical current safety informationUsing headphones or earphones Additional safety informationLiquid crystal display LCD notice Xii User Guide Top view Getting to know your computerPower button Wireless module antennasRecovery button Status indicatorsLeft-side view Lenovo B575e left-side view USB 3.0 connectorRight-side view USB 2.0 connectorsHeadphone jack Microphone jackMedia card reader slot Front viewLenovo B475e bottom view Bottom viewBattery lock Status indicatorsBattery Battery latchFeatures Specifications Getting to know your computer User Guide Frequently asked questions Using your computerConnecting to power Tips on using your computerConfiguring the operating system Reading the manualsPutting the computer into sleep mode or shutting it down Using the ac power adapter and the battery packChecking the battery status Charging the battery Using the ac power adapterMaximizing the battery life Connecting the ac power adapterUsing the touch pad Handling the batteryLenovo B475e and B575e touch pad Using the recovery button Using the keyboardNumeric keypad Power conservation Fn+F1 Launching the camera settings Fn+EscFunction key combinations For Lenovo B475e modelsAdjusting display brightness level Fn + up/down arrow Switching the display output location Fn+F3Volume keys Fn+ left/right arrow Display backlight control Fn+F2Using the media card reader Inserting an SD cardRemoving an SD card Wired connection Connecting to the networkHardware connection CableWireless connection Software configurationConnecting to the network User Guide Accessibility and comfort You and your computerErgonomic information What if you are traveling? Using passwords SecurityAttaching a mechanical lock User Guide Solving recovery problems on the Windows 7 operating system Recovery overviewUser Guide Recovery overview User Guide Replacing the battery Replacing devicesStatic electricity prevention Replacing the backup battery Lenovo B475e Lenovo B575e Replacing the hard disk drive Prerequisites for the procedureUser Guide Lenovo B575e User Guide Replacing a memory module Lenovo B575e Replacing devices Lenovo B475e Lenovo B575e User Guide Removing the optical drive User Guide General tips for preventing problems Preventing problemsTaking care of your computer Be careful about where and how you workBe gentle with your computer Carry your computer properlyClean the cover of your computer Take care in setting passwordsHandle storage media and drives properly Data protectionCleaning your computer display Cleaning your computer keyboardRegistering your computer Be sure not to modify your computerTroubleshooting Troubleshooting computer problemsBattery and power problems Battery problemsAn ac power adapter problem Computer screen problemsStartup problem Sleep and hibernation problemsHard disk drive problems Problems with drives and other storage devicesOneKey Recovery Pro program problems Password problemOptical drive problems Other problems Sound problemYour computer does not respond Computer does not start from a device you wantUser Guide Wireless related information Wireless interoperabilityAppendix A. Regulatory information Export classification notice Electronic emission noticesUsage environment and your health Industry Canada Class B emission compliance statement User Guide Appendix B. Weee and recycling statements China Weee statement Important Weee InformationJapan recycling statements Disposing of Lenovo computer components Recycling information for BrazilBattery recycling information for the European Union User Guide Ukraine RoHS China RoHS Turkish RoHSIndia RoHS Appendix D. Notices Trademarks Energy Star model informationAppendix D. Notices

59360210, B475E specifications

The Lenovo B475E, model number 59360210, is a well-rounded laptop aimed at providing solid performance for everyday tasks, making it an excellent choice for students and professionals alike. Powered by AMD processors, the B475E offers reliable computing capabilities that can handle a variety of applications, from word processing to multimedia playback.

One of the standout features of the Lenovo B475E is its 15.6-inch HD display, delivering vibrant colors and clear visuals for an enjoyable viewing experience. The display is ideal for watching videos, working on presentations, or even casual gaming. The addition of an integrated AMD graphics card ensures that graphics rendering is smooth, giving users the performance they need for basic gaming and graphic tasks.

The laptop is designed with user comfort in mind, featuring an ergonomic keyboard that provides a responsive typing experience. The size and layout of the keys make it easy to type for extended periods without discomfort, which is particularly beneficial for those who engage in lengthy writing or coding sessions.

With regard to connectivity, the B475E comes equipped with multiple USB ports, an HDMI output, and an Ethernet port, allowing users to connect various peripherals and external displays easily. The inclusion of Wi-Fi and Bluetooth technology further enhances connectivity options, enabling seamless integration with wireless devices.

In terms of storage, the Lenovo B475E offers ample space to accommodate the needs of users, with options for traditional HDDs or solid-state drives (SSDs). This flexibility allows users to choose a configuration that fits their performance and storage needs, with SSDs providing faster boot times and improved overall system responsiveness.

The build quality of the Lenovo B475E is commendable, with a sturdy chassis that can withstand daily wear and tear. Its lightweight design makes it portable, making it suitable for on-the-go users who require a reliable laptop that won't weigh them down.

Battery life is another important aspect, and the Lenovo B475E delivers decent longevity, enabling users to work or enjoy media without frequently searching for a power outlet. Overall, the Lenovo B475E, 59360210, stands out as a dependable laptop that balances performance, connectivity, and usability, making it an excellent choice for anyone looking for a versatile computing device.
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