Lenovo B475E, 59360210 manual Sound problem, Other problems, Your computer does not respond

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A sound problem

Print these instructions now and keep it with your computer for reference later.

No sound can be heard from the speaker even when the volume is turned up.

Make sure that:

The mute function is off.

The headphone jack is not used.

Speakers are selected as the playback device.

Other problems

Print these instructions now and keep it with your computer for reference later.

Your computer does not respond.

Do either of the following:

To turn off your computer, press and hold the power button for 4 seconds or more. If the computer still does not respond, remove the ac power adapter and the battery.

Your computer might lock when it enters sleep mode during a communication operation. Disable the sleep timer when you are working on the network.

The computer does not start from a device you want.

Do the following:

1.Go to the Startup menu of the BIOS. Then select the Boot menu to make sure that the Boot Priority Order option starts from the device you want.

2.Also make sure that the device from which the computer starts is enabled. Go to the Startup menu of the BIOS. Then select the Boot menu to make sure that the device is included in the Boot Priority Order list.

3.Press F12 when the Lenovo logo appears on the screen while the computer is starting up to select the device you want the computer starts from.

The connected external device does not work.

Make sure that:

Do not connect or disconnect any external device cables other than USB cables while the computer is turned on; otherwise, you might damage your computer.

When using a high power consumption external devices such as an external USB optical drive, use external device power adapter. Otherwise, the device may not be recognized, or the system might be turned off.

For more technical support, go to http://www.lenovo.com/support.

Chapter 9. Troubleshooting computer problems 59

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Contents Lenovo B475e and B575e User GuideSafety, Warranty, and Setup Guide Regulatory Notice Contents Appendix D. Notices Protect yourself from the heat that your computer generates Read this firstPrevent your computer from getting wet Protect the cables from being damagedProtect your computer and data when moving it Important safety informationConditions that require immediate action Handle your computer gentlyService and upgrades Safety guidelinesExtension cords and related devices Power cords and power adaptersPlugs and outlets General battery notice Power supply statementExternal devices Lithium coin cell battery notice Rechargeable battery noticeHeat and product ventilation Laser compliance statement Electrical current safety informationAdditional safety information Using headphones or earphonesLiquid crystal display LCD notice Xii User Guide Top view Getting to know your computerPower button Wireless module antennasRecovery button Status indicatorsLeft-side view Lenovo B575e left-side view USB 3.0 connectorRight-side view USB 2.0 connectorsHeadphone jack Microphone jackMedia card reader slot Front viewLenovo B475e bottom view Bottom viewBattery lock Status indicatorsBattery Battery latchFeatures Specifications Getting to know your computer User Guide Frequently asked questions Using your computerConnecting to power Tips on using your computerConfiguring the operating system Reading the manualsUsing the ac power adapter and the battery pack Putting the computer into sleep mode or shutting it downChecking the battery status Charging the battery Using the ac power adapterMaximizing the battery life Connecting the ac power adapterUsing the touch pad Handling the batteryLenovo B475e and B575e touch pad Using the keyboard Using the recovery buttonNumeric keypad Power conservation Fn+F1 Launching the camera settings Fn+EscFunction key combinations For Lenovo B475e modelsAdjusting display brightness level Fn + up/down arrow Switching the display output location Fn+F3Volume keys Fn+ left/right arrow Display backlight control Fn+F2Inserting an SD card Using the media card readerRemoving an SD card Wired connection Connecting to the networkHardware connection CableWireless connection Software configurationConnecting to the network User Guide You and your computer Accessibility and comfortErgonomic information What if you are traveling? Security Using passwordsAttaching a mechanical lock User Guide Solving recovery problems on the Windows 7 operating system Recovery overviewUser Guide Recovery overview User Guide Replacing devices Replacing the batteryStatic electricity prevention Replacing the backup battery Lenovo B475e Lenovo B575e Replacing the hard disk drive Prerequisites for the procedureUser Guide Lenovo B575e User Guide Replacing a memory module Lenovo B575e Replacing devices Lenovo B475e Lenovo B575e User Guide Removing the optical drive User Guide General tips for preventing problems Preventing problemsTaking care of your computer Be careful about where and how you workBe gentle with your computer Carry your computer properlyClean the cover of your computer Take care in setting passwordsHandle storage media and drives properly Data protectionCleaning your computer display Cleaning your computer keyboardRegistering your computer Be sure not to modify your computerTroubleshooting Troubleshooting computer problemsBattery and power problems Battery problems An ac power adapter problem Computer screen problems Startup problem Sleep and hibernation problemsHard disk drive problems Problems with drives and other storage devicesPassword problem OneKey Recovery Pro program problemsOptical drive problems Other problems Sound problemYour computer does not respond Computer does not start from a device you wantUser Guide Wireless interoperability Wireless related informationAppendix A. Regulatory information Electronic emission notices Export classification noticeUsage environment and your health Industry Canada Class B emission compliance statement User Guide China Weee statement Important Weee Information Appendix B. Weee and recycling statementsJapan recycling statements Disposing of Lenovo computer components Recycling information for BrazilBattery recycling information for the European Union User Guide Ukraine RoHS China RoHS Turkish RoHSIndia RoHS Appendix D. Notices Trademarks Energy Star model informationAppendix D. Notices