Lenovo 6427, 6493, 6483, 6449, 6439, 6423 manual Diagnostic programs

Page 40

Symptom

Action

 

 

The USB Keyboard does not

Verify that:

work.

v The computer is turned on.

 

v The keyboard is securely connected to a USB connector on the front or rear of

 

the computer.

 

v No keys are stuck.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The mouse does not work. The

Verify that:

computer does not respond to

v The computer is turned on.

the mouse.

v The mouse is securely connected to the mouse connector on the computer.

 

 

v The mouse is clean. Refer to “Cleaning the mouse” on page 35 for further

 

information.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The operating system will not

Verify that:

start.

v There is no diskette in the diskette drive.

 

v The startup sequence includes the device where the operating system resides.

 

Usually, the operating system is on the hard disk drive. For more information,

 

see “Selecting a startup device” on page 20.

 

If you cannot correct the problem, have the computer serviced. Refer to the

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

The computer beeps multiple

Verify that no keys are stuck down.

times before the operating

If you cannot correct the problem, have the computer serviced. Refer to the

system starts.

 

safety and warranty information that is provided with your computer for a list of

 

service and support telephone numbers.

 

 

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer to help you diagnose problems:

vPC-Doctor for Windows (used when diagnosing problems while running the Windows operating system)

vPC-Doctor for Windows PE (used when your Windows operating system will not start)

Notes:

1.You can also download the latest version of the PC-Doctor for Windows and PC-Doctor for DOS diagnostic programs from: http://www.lenovo.com/support/

2.If you are unable to isolate and repair the problem yourself by running the applicable version of PC-Doctor, click the Save Button in the PC-Doctor-log-file display. You will need to have all problem-related log files available when you speak to a Lenovo technical support representative.

32User Guide

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Contents Page Page ThinkStation User Guide Page Contents Appendix A. Manual modem Appendix B. Notices Commands Introduction Vi User Guide Important safety information Additional safety requirements for machine types 6427, 6449,User Guide Comfort Arranging your workspaceGlare and lighting Air circulation Electrical outlets and cable lengthsSetting up your computer Connecting your computerUser Guide Setting up your computer Phone Line Setting up your computer 1394 Finishing the software installation Turning on computer powerCompleting important tasks Installing other operating systems Installing external optionsUpdating your operating system Updating your antivirus softwareFeatures System informationInput/output features Operating systems, preinstalled varies by model Specifications EnvironmentSoftware overview Software provided with your Windows operating systemSoftware provided by Lenovo PC-Doctor for WINPE, PC-Doctor for WindowsAdobe Acrobat Reader Using the Setup Utility Starting the Setup Utility programViewing and changing settings Using passwordsUser Password Administrator PasswordSetting, changing, and deleting a password Selecting a startup deviceExiting from the Setup Utility program Advanced settingsSelecting or changing the startup device sequence User Guide Creating RAID volumes Installing and configuring RAIDAttaching Sata hard disk drives Deleting RAID volumes Supported SAS RAID configurationsInstalling and configuring RAID Properties Installing and configuring RAID User Guide Updating flashing Bios from a diskette or CD-ROM Using system programsUpdating system programs Updating flashing Bios from your operating system Troubleshooting and diagnostics Basic troubleshootingDiagnostic programs PC-Doctor for Windows PE PC-Doctor for WindowsPC-Doctor for DOS Creating a diagnostic CD image Optical mouse Cleaning the mouseNon-optical mouse 1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage Recovering software Creating and using the Product Recovery discPerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media Creating and using a Recovery Repair diskette To create rescue media, do the followingRecovering or installing device drivers Setting a rescue device in the startup sequence Solving recovery problemsUser Guide Getting information, help, and service Information resourcesOnline Books folder ThinkVantage Productivity CenterHelp and service Safety and WarrantyUsing the documentation and diagnostic programs Calling for service Using other servicesPurchasing additional services Appendix A. Manual modem commands Basic AT commandsLow speaker volume Extended AT commands Enable RTS/CTS hardware flow controlMNP/V.42/V.42bis/V.44 commands +MS=?Fax Class 1 commands Fax Class 2 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Television output notice TrademarksIndex Page Using User Guide Page Part Number 43C9722
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