Lenovo 6423 Getting information, help, and service, Information resources, Online Books folder

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Chapter 10. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo.

Information resources

This section describes how to access useful resources relating to your computing needs.

Online Books folder

The Online Books folder provides publications to help you set up and use your computer. The Online Books folder is preinstalled on your computer and requires no Internet access to view the publications. In addition to this ThinkStation User Guide, the ThinkStation Hardware Installation and Replacement Guide is also available in the Online Books folder.

The ThinkStation Hardware Installation and Replacement Guide provides step-by-step instructions for replacing Customer Replacement Units (CRUs) in your computer. CRUs are computer parts that can be upgraded or replaced by the customer.

To view a publication, click Start → All Programs → Online Books to open the online books list. Then, double-click the appropriate publication. The publications are also available on the Lenovo Web site at:

http://www.lenovo.com

Notes:

1.These publications are in Portable Document Format (PDF) format, which requires Adobe Acrobat Reader to be installed. If Adobe Acrobat Reader has not yet been installed on your computer, a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Acrobat Reader installation.

2.The publications that are preinstalled on your computer are available in other languages on the Lenovo Support Web site at: http://www.lenovo.com/support/

3.If you want to install a different language version of Adobe Acrobat Reader than the version provided on your computer, go to the Adobe Web site at http://www.adobe.com and download the version you want to use.

ThinkVantage Productivity Center

The ThinkVantage Productivity Center program contains information sources and tools designed to make computing easier and secure.

The ThinkVantage Productivity Center program provides information about your computer and easy access to various technologies, such as:

vThe Rescue and Recovery program

vProductivity Center

vClient Security Solutions

vFactory Recovery

vSystem Updates

© Lenovo 2005, 2008. Portions © IBM Corp. 2005.

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Contents Page Page ThinkStation User Guide Page Contents Appendix A. Manual modem Appendix B. Notices Commands Introduction Vi User Guide Additional safety requirements for machine types 6427, 6449, Important safety informationUser Guide Glare and lighting Arranging your workspaceComfort Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer Phone Line Setting up your computer 1394 Completing important tasks Turning on computer powerFinishing the software installation Installing external options Installing other operating systemsUpdating your operating system Updating your antivirus softwareSystem information FeaturesInput/output features Operating systems, preinstalled varies by model Environment SpecificationsSoftware provided with your Windows operating system Software overviewSoftware provided by Lenovo PC-Doctor for WINPE, PC-Doctor for WindowsAdobe Acrobat Reader Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsAdministrator Password User PasswordSetting, changing, and deleting a password Selecting a startup deviceSelecting or changing the startup device sequence Advanced settingsExiting from the Setup Utility program User Guide Attaching Sata hard disk drives Installing and configuring RAIDCreating RAID volumes Supported SAS RAID configurations Deleting RAID volumesInstalling and configuring RAID Properties Installing and configuring RAID User Guide Updating system programs Using system programsUpdating flashing Bios from a diskette or CD-ROM Updating flashing Bios from your operating system Basic troubleshooting Troubleshooting and diagnosticsDiagnostic programs PC-Doctor for DOS PC-Doctor for WindowsPC-Doctor for Windows PE Creating a diagnostic CD image Non-optical mouse Cleaning the mouseOptical mouse 1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Information resources Getting information, help, and serviceOnline Books folder ThinkVantage Productivity CenterUsing the documentation and diagnostic programs Safety and WarrantyHelp and service Using other services Calling for servicePurchasing additional services Basic AT commands Appendix A. Manual modem commandsLow speaker volume Enable RTS/CTS hardware flow control Extended AT commands+MS=? MNP/V.42/V.42bis/V.44 commandsFax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Page Using User Guide Page Part Number 43C9722