Lenovo 6423, 6493, 6483, 6449, 6439, 6427 manual PC-Doctor for Windows PE, PC-Doctor for DOS

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PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. The PC-Doctor for Windows diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information.

To run PC-Doctor for Windows, click Start → All Programs → PC-Doctor for Windows → PC-Doctor for Windows. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system.

If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the computer problem.

PC-Doctor for Windows also has problem determination aids that determine software and usage problems.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use PC-Doctor for Windows PE, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem.

Running diagnostics from the Rescue and Recovery workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, use the following procedure:

1.Shut down the operating system and turn off the computer.

2.Repeatedly press and release the F11 key as you turn on the computer.

3.When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens.

4.From the Rescue and Recovery workspace, select Diagnose hardware.

5.The diagnostic program opens automatically. Select the diagnostic test you want to run. Press the F1 key for additional help.

6.Follow the instructions on the screen.

Note: Rescue media includes PC-Doctor for Windows PE. For more information about rescue media, see the User Guide for the computer.

PC-Doctor for DOS

Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD image or diagnostic diskettes that have been created.

Note: It is important to create a diagnostic CD image or diagnostic diskettes in case PC-Doctor for Windows PE cannot be run from the Rescue and Recovery workspace.

Chapter 8. Troubleshooting and diagnostics 33

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Contents Page Page ThinkStation User Guide Page Contents Appendix A. Manual modem Appendix B. Notices Commands Introduction Vi User Guide Additional safety requirements for machine types 6427, 6449, Important safety informationUser Guide Glare and lighting Arranging your workspaceComfort Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer Phone Line Setting up your computer 1394 Completing important tasks Turning on computer powerFinishing the software installation Installing external options Installing other operating systemsUpdating your operating system Updating your antivirus softwareSystem information FeaturesInput/output features Operating systems, preinstalled varies by model Environment SpecificationsSoftware provided with your Windows operating system Software overviewSoftware provided by Lenovo PC-Doctor for WINPE, PC-Doctor for WindowsAdobe Acrobat Reader Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsAdministrator Password User PasswordSetting, changing, and deleting a password Selecting a startup deviceSelecting or changing the startup device sequence Advanced settingsExiting from the Setup Utility program User Guide Attaching Sata hard disk drives Installing and configuring RAIDCreating RAID volumes Supported SAS RAID configurations Deleting RAID volumesInstalling and configuring RAID Properties Installing and configuring RAID User Guide Updating system programs Using system programsUpdating flashing Bios from a diskette or CD-ROM Updating flashing Bios from your operating system Basic troubleshooting Troubleshooting and diagnosticsDiagnostic programs PC-Doctor for DOS PC-Doctor for WindowsPC-Doctor for Windows PE Creating a diagnostic CD image Non-optical mouse Cleaning the mouseOptical mouse 1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Information resources Getting information, help, and serviceOnline Books folder ThinkVantage Productivity CenterUsing the documentation and diagnostic programs Safety and WarrantyHelp and service Using other services Calling for servicePurchasing additional services Basic AT commands Appendix A. Manual modem commandsLow speaker volume Enable RTS/CTS hardware flow control Extended AT commands+MS=? MNP/V.42/V.42bis/V.44 commandsFax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Page Using User Guide Page Part Number 43C9722
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