Lenovo 2117EKU manual Getting information, help, and service

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Chapter 11. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo.

Information resources

You can use the information in this section to access useful resources relating to your computing needs.

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.

Lenovo Welcome

The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer.

Help and Support

The Windows Help and Support information system guides you to various help and support information from Lenovo and Microsoft, such as updating drivers, accessing programs, and accessing user manuals.

To access the Windows Help and Support information system, do one of the following:

•On the Windows 7 operating system, click Start ➙ Help and Support.

•On the Windows 8 operating system, move the cursor to the top-right or bottom-right corner of the screen to display the charms. Then click Settings ➙ Help.

Safety and Warranty

The Safety, Warranty, and Setup Guide that is provided with your computer contains information on safety, setup, warranty, and notices. Read and understand all safety information before using this product.

Lenovo Web site

The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following:

•Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your computer, and special offers.

•Purchase additional services, such as support for hardware, operating systems, application programs, network setup and configuration, and custom installations.

•Purchase upgrades and extended hardware repair services.

•Download the latest device drivers and software updates for your computer model.

•Access the online manuals for your products.

•Access the Lenovo Limited Warranty.

© Copyright Lenovo 2012

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Contents Machine Types 2117 ThinkCentre Edge User GuideSecond Edition September Copyright Lenovo Contents Appendix A. Notices Index Iv ThinkCentre Edge User Guide Static electricity prevention Important safety informationService and upgrades Extension cords and related devices Power cords and power adaptersHeat and product ventilation Plugs and outletsExternal devices Operating environment Modem safety informationLaser compliance statement Power supply statementCleaning and maintenance ThinkCentre Edge User Guide Product overview FeaturesExpansion Input/Output I/O featuresPreinstalled operating system Power supplySecurity features Preinstalled software programsLenovo programs SpecificationsAccessing Lenovo programs on the Windows 7 operating system Program Icon name Accessing Lenovo programs from Control PanelFingerprint Software Accessing Lenovo programs on the Windows 8 operating systemAn introduction to Lenovo programs Communications UtilityPower Manager Lenovo SettingsLenovo Solution Center Password ManagerView Management Utility System UpdateLocations Front connector, control, and indicator locations Connector Description Adjusting the frame stand Adjusting the frame standMachine type and model label Machine type and model labelWhere can I find help about the Windows operating system? Using your computerFrequently asked questions Accessing Control Panel on the Windows 8 operating systemUsing a fingerprint reader Using the keyboardUsing Windows shortcut keys Using the blue ThinkVantage buttonAdding the volume icon to the taskbar Using the wheel mouseAdjusting audio Setting the volume from the desktopHandling and storing CD and DVD media Setting the volume from Control PanelUsing CDs and DVDs Sound section, click Adjust system volumeRecording a CD or DVD Playing a CD or DVDThinkCentre Edge User Guide Comfort Accessibility and comfortYou and your computer Arranging your workspaceElectrical outlets and cable lengths Glare and lightingAir circulation Moving your computer to another country or region Voltage-selection switchRegistering your computer Replacement power cords Security Security featuresAttaching an integrated cable lock Using passwordsBios passwords Protecting data against viruses Windows passwordsConfiguring the fingerprint reader Using and understanding firewallsThinkCentre Edge User Guide Handling static-sensitive devices Installing or replacing hardwareInstalling or replacing hardware Installing external optionsRemoving the system stand hinge cover Removing and reinstalling the system stand hinge coverRemoving and reinstalling the system stand Removing the system stand Obtaining device drivers Replacing the keyboard or mouseThinkCentre Edge User Guide Creating and using recovery media Recovery informationRecovery information for the Windows 7 operating system Performing a backup operation Performing backup and recovery operationsCreating recovery media Using recovery mediaClick the Restore your system from a backup icon Using the Rescue and Recovery workspacePerforming a recovery operation Creating a rescue medium Creating and using a rescue mediumUsing a rescue medium Reinstalling preinstalled device drivers Reinstalling preinstalled applications and device driversReinstalling preinstalled applications Solving recovery problems Reinstalling software programsReinstalling device drivers Refreshing your computer Recovery information for the Windows 8 operating systemThinkCentre Edge User Guide Viewing and changing settings Using the Setup Utility programStarting the Setup Utility program Hard Disk Password Password considerationsPower-On Password Administrator PasswordSelecting or changing the startup device sequence Enabling or disabling a deviceSelecting a startup device Selecting a temporary startup deviceSmart performance choices Enabling ErP compliance modeExiting the Setup Utility program ThinkCentre Edge User Guide Updating system programs Using system programsUpdating flashing the Bios from a disc Click Download Drivers & Software Click Use Quick Path Updating flashing the Bios from your operating systemUpdating your operating system Preventing problemsKeeping your computer current Getting the latest device drivers for your computerBasics Using System UpdateOptical mouse Cleaning your computerComputer KeyboardMoving your computer Good maintenance practicesCleaning a glass-screen surface Basic troubleshooting Troubleshooting and diagnosticsTroubleshooting Troubleshooting procedureNo audio in Windows Audio problemsNo audio in DOS applications or games CD problemsSound comes from one external speaker only Black screen instead of DVD video DVD problemsCD or DVD does not work Invalid disc or no disc found message DVD movie will not playNo audio or intermittent audio while playing DVD movie Playback is very slow or choppyAll or some keys on the keyboard do not work Intermittent problemsKeyboard, mouse, or pointing device problems Fingerprint reader does not work Wireless keyboard does not workMouse or pointing device does not work Pointer on the screen does not move smoothly with the mouseImage appears to be flickering Monitor problemsWrong characters appear on the screen Image is discolored Networking problemsAdapter stops working for no apparent reason Ethernet problemsYour computer cannot connect to the network Click Start Control Panel Click Hardware and SoundWake on LAN feature is not working Wireless LAN problemWireless WAN problem An option that previously worked does not work now Option problemsBluetooth problems An option that was just installed does not workInsufficient free hard disk drive space Performance and lockup problemsClick Defragment Now, then click Continue Printer problemsPrograms and Features area, click the Clean up button Excessive number of fragmented filesSoftware does not work as expected Serial port problemsSoftware problems Lenovo Solution Center USB problemsThinkCentre Edge User Guide Getting information, help, and service Lenovo Support Web site Help and serviceUsing the documentation and diagnostic program Calling for servicePurchasing additional services Using other servicesThinkCentre Edge User Guide Appendix A. Notices Trademarks Federal Communications Commission Declaration of Conformity Appendix B. Regulatory informationExport classification notice Electronic emissions noticesThinkCentre Edge User Guide Additional regulatory information ThinkCentre Edge User Guide Recycling information Appendix C. Weee and recycling informationImportant Weee information Recycling information for Brazil Battery recycling information for TaiwanBattery recycling information for the European Union ThinkCentre Edge User Guide Ukraine RoHS China RoHS Turkish RoHSIndia RoHS Windows 7 or Windows 8 operating system Appendix E. Energy Star model informationThinkCentre Edge User Guide Index Cleaning Password Administrator Considerations

2117EKU specifications

The Lenovo 2117EKU is a versatile and robust laptop designed to cater to the needs of both professionals and casual users. This device is notable for its sleek design and impressive performance, making it suitable for a wide array of tasks from everyday computing to more demanding applications.

One of the standout features of the Lenovo 2117EKU is its processor. It is equipped with an efficient and powerful Intel Core processor, providing users with a seamless experience whether they are multitasking, streaming videos, or engaging in heavier applications like graphic design or software development. The integration of Intel’s latest technology ensures that the laptop can handle modern software demands while maintaining energy efficiency.

Another key characteristic of the Lenovo 2117EKU is its display. The laptop boasts a vibrant high-definition screen that delivers crisp visuals and vivid colors. This makes it particularly appealing for media consumption, whether for watching movies or working on photo editing projects. The anti-glare technology integrated into the display also enhances visibility in various lighting conditions, reducing eye strain during extended use.

In terms of memory and storage, the Lenovo 2117EKU offers ample options. With configurations supporting substantial RAM capacity, users can enjoy improved performance during heavy multitasking. Furthermore, the options for solid-state drives (SSD) provide faster loading times and improved overall system responsiveness compared to traditional hard drives.

The connectivity options on the Lenovo 2117EKU are also noteworthy. It includes multiple USB ports, HDMI outputs, and a headphone jack, facilitating easy connections to various devices and peripherals. Wireless connectivity is supported through the inclusion of Wi-Fi and Bluetooth capabilities, ensuring users remain connected to the internet and other devices without any hassle.

Additionally, the Lenovo 2117EKU emphasizes security with features such as a fingerprint reader and hardware encryption options, providing users peace of mind regarding data protection. This laptop is built with durability in mind, featuring a robust chassis that meets military-grade specifications for reliability.

In summary, the Lenovo 2117EKU stands out with its strong performance, stunning display, extensive connectivity options, and solid security features. These attributes make it an ideal choice for students, professionals, and anyone in between. Whether for work or entertainment, the Lenovo 2117EKU is crafted to meet diverse user needs while delivering a top-notch computing experience.
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