Lenovo 41N5624 manual Appendix F. Service and Support, Online technical support

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Appendix F. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your Lenovo Statement of Limited Warranty for a full explanation of Lenovo warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal Computing Support Web site at http://www.lenovo.com/think/support.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your option is installed in a ThinkPad or ThinkCentre computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number, and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For a list of Service and Support phone numbers, see “Worldwide telephone list” on page E-16.Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click Support phone list. If the number for your country or region is not listed, contact your reseller or Lenovo marketing representative.

© Lenovo 2006. Portions © IBM Corp. 2004.

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Contents Page Page Page Page Iii Safety information Read firstPage General safety guidelines ServicePower cords and power adapters Extension cords and related devices Plugs and outletsBatteries Heat and product ventilation CD and DVD drive safetyPage Contents Page About this book Part 1 Installation and user’s guideRegistering your option Part 2 AppendixesPage Product description Installation and user’s guideSoftware description Multimedia Center for Think OfferingsHandling precautions Installation requirementsBefore you begin UDF ReaderInstalling the drive Drive controls and connectorsOpening the computer Unpacking the driveAttaching the cables to the drive and main board Mounting the drive in the bayUpdating your computer configuration Completing the hardware installationCare and maintenance CD safety informationInstalling software Caring for the CD-RW / DVD-ROM Combination DriveManually ejecting a disc Configuring the playback application for digital playback Configuring the drive for digital playbackUsing WinDVD Playing audio CDsChanging the DVD region code Starting WinDVDCopying and imaging discs Using the Multimedia Center for Think OfferingsClick Intervideo WinDVD Click the General Properties tabClick the task Burn Image to CD or DVD Using Direct-to-Disc DLAClick Make Compatible Page Appendix A. Product specifications Physical specificationsPower requirements Average access times Environmental requirementsSustained Transfer Rate Appendix B. Problem solving Disc cannot be read. Take the following actions Select Advanced/IDE ConfigurationThere is no sound from the disc Video appears to be choppy or is dropping framesEnabling DMA for Windows XP Enabling DMA for WindowsPage Appendix D. Enabling Digital Audio Extraction Page Appendix D. Enabling Digital Audio Extraction D-3 Page What this Warranty Covers Appendix E. Lenovo Statement of Limited WarrantyWhat this Warranty Does not Cover Part 1 General TermsHow to Obtain Warranty Service What Lenovo Will Do to Correct ProblemsExchange of a Machine or Part Limitation of Liability Your Additional ResponsibilitiesPart 2 Country-unique Terms Peru ParaguayUruguay VenezuelaCambodia and Laos CAMBODIA, INDONESIA, and LaosIndia Malaysia JapanNEW Zealand PEOPLE’S Republic of China PRCPhilippines SingaporeEUROPE, Middle EAST, Africa Emea Appendix E. Lenovo Statement of Limited Warranty E-9 Following Terms Apply to ALL EU Countries European Union EUConsumers Egypt AustriaFrance GermanyHungary IrelandItems for Which Lenovo is Not Liable United Kingdom SlovakiaWarranty Period Part 3 Warranty InformationTypes of Warranty Service Customer Replaceable Unit ″CRU″ ServiceWorldwide telephone list Appendix E. Lenovo Statement of Limited Warranty E-17 Country or Region Telephone Number Guarantee supplement for Mexico Page Appendix F. Service and Support Online technical supportTelephone technical support Page Appendix G. Notices Trademarks Federal Communications Commission FCC Emission Notice Appendix H. Electronic emission noticesIndustry Canada Class B emission compliance statement Avis de conformité à la réglementation d’Industrie CanadaAvis de conformité à la directive de l’Union Européenne Unione Europea Directiva EMC Conformidad électromagnética Unión Europea Normativa EMCPage Page Part Number 41N5624