Lenovo TS140 Getting information, help, and service, Information resources, ThinkServer Web site

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Chapter 8. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo and where to go for additional information about Lenovo and Lenovo products.

Information resources

You can use the information in this topic to access useful resources relating to your needs when using the product.

Using the documentation

Information about your Lenovo system and installed software, if any, or optional devices is available in the documentation that comes with the product. The documentation can include printed documents, online documents, readme files, and help files. Most of the documentation for your server is on the documentation DVD provided with your server. Refer to the troubleshooting information in your server User Guide

for instructions on how to diagnose problems and do basic troubleshooting. The troubleshooting and diagnostics information might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download documentation or device drivers and updates. To access the Lenovo Support Web site, go to: http://www.lenovo.com/support

For more information about your server documentation, see “Server documentation” on page 2.

If you suspect a software problem, refer to the documentation, including readme files and online help, that comes with the operating system or software program.

ThinkServer Web site

The ThinkServer Web site provides up-to-date information and services to help you buy, use, upgrade, and maintain your server. You also can do the following by visiting the ThinkServer Web site at: http://www.lenovo.com/thinkserver

•Shop for servers as well as upgrades and accessories for your server.

•Purchase additional services and software.

•Purchase upgrades and extended hardware repair services.

•Access the Lenovo Limited Warranty (LLW).

•Access the online manuals for your products.

•Access troubleshooting and support information for your server model and other supported products.

•Download the latest device drivers and software updates for your server model.

•Find the service and support phone numbers for your country or region.

•Find a Service Provider located near you.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:

http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

• Drivers and software

© Copyright Lenovo 2013

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Contents ThinkServer TS140 User Guide First Edition September Copyright Lenovo Contents Index 제품을 사용하기 전에 제품과 함께 제공되는 문서 DVD의 다국어 안전 지침을 주의 깊게 읽어보십시오 Safety information在使用本产品之前，请务必先阅读和了解产品附带的文档 DVD 中的多语言安全说明。 Statement ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb ≥ 55 kg 121.2 lb Vii Statement Following label indicates a potential heat hazard Copyright Lenovo ThinkServer TS140 User Guide Introduction General informationDocumentation DVD Server documentationPrinted document Document only for trained service personnel Safety, Warranty, and Support InformationThinkServer TS140 User Guide Server setup road map ThinkServer TS140 User Guide Product overview FeaturesServer package MicroprocessorInput/Output I/O features Power supplyMemory FansSecurity features Reliability, availability, and serviceabilityBasic system management features Ethernet connectivityThinkServer EasyStartup SpecificationsSoftware Bios update utilities ThinkServer EasyUpdate Firmware UpdaterRAID configuration utilities Diagnostic programsMachine type, model, and serial number label Front view of the serverFollowing illustration shows the front view of the server Rear view of the serverConnector Locating parts on the system board Connector DescriptionInternal drives Internal componentsDrive bay locations ThinkServer TS140 User Guide Turning off the server Turning on and turning off the serverTurning on the server ThinkServer TS140 User Guide Using the Setup Utility program Configuring the serverStarting the Setup Utility program Viewing information in the Setup Utility programDevices menu Setup Utility program interfaceMain menu Security menu Advanced menuPower menu Setting the system date and timeStartup menu Exit menuUsing passwords Selecting a startup device Configuring the TPM functionUpdating flashing the Bios Exiting from the Setup Utility programUpdating or recovering the Bios Recovering from a Bios update failure Using the ThinkServer EasyStartup programStarting the ThinkServer EasyStartup program Features of the ThinkServer EasyStartup programHome Install operating systemCompatibility notes User GuideAbout RAID Configuring RAIDSelect Devices ATA Drive Setup Resetting disks to non-RAID Creating RAID volumesDeleting RAID volumes Updating the firmware Using the Firmware Updater programGuidelines Installing, removing, or replacing hardwarePrecautions Handling static-sensitive devices Removing the server cover Working inside the server with the power onSystem reliability guidelines Removing the server cover Removing and reinstalling the front bezelRemoving the front bezel What to do next Installing, removing, or replacing hardwareMemory module installation rules Installing or removing the Ethernet cardInstalling or removing a memory module Dimm DIMM1 DIMM2 DIMM3 DIMM4 Opening the retaining clips of the memory slots Installing a memory moduleRemoving a memory module Installing a memory moduleInstalling the tertiary hard disk drive Installing or removing the tertiary hard disk driveInstall the retainer on the side of the bracket Connecting cables to the hard disk drive Removing the tertiary hard disk drive Removing the drive conversion bracket Installing the slim optical drive conversion board Installing the slim optical drive retainer Install the cage retainer on the side of the cage Sliding the cage into the optical drive bay What to do next Removing the slim optical drive from the cage Removing the hard disk drive from the cage Installing or replacing a PCI cardOpening the PCI card latch Opening the PCI card retaining clip Installing a PCI card Removing the optical drive Installing or replacing the optical driveInstalling the optical drive Installing or replacing the secondary hard disk driveRemoving the secondary hard disk drive Installing the hard disk drive into the bracket Replacing the primary hard disk drive Connecting a Sata hard disk driveRemoving the primary hard disk drive Installing the primary hard disk drive Replacing the power supply assemblyInstalling, removing, or replacing hardware Removing the screws that secure the power supply assembly Replacing the heat sink and fan assembly Removing the heat sink and fan assembly Removing the front audio and USB assembly Replacing the front audio and USB assemblyRemoving the front fan assembly Replacing the front fan assemblyInstalling the front fan assembly Replacing the rear fan assemblyRemoving the rear fan assembly Replacing the microprocessor Installing the rear fan assemblyAccessing the microprocessor Installing the microprocessor Replacing the system board battery Removing the old system board battery Completing the parts replacementReinstalling the server cover Connecting the cablesUpdating the server configuration Connecting external devicesInstalling security features Password protectionThinkServer TS140 User Guide Using a diagnostic program Troubleshooting and diagnosticsTroubleshooting procedure Optical drive problems Basic troubleshooting tablesThinkServer EasyStartup program problems Hard disk drive problems Memory module problems Keyboard, mouse, or USB device problems Restart the server Replace the USB device Using the documentation Getting information, help, and serviceInformation resources ThinkServer Web siteBefore you call Help and serviceCalling for service Purchasing additional services Using other servicesThinkServer TS140 User Guide Appendix A. Notices Particulate contamination TrademarksImportant notes Contaminant Limits Battery return programBattery recycling information for the European Union Restriction of Hazardous Substances Directive RoHS Important Weee informationChina RoHS Turkish RoHS European Union RoHS India RoHSGerman Ordinance for Work gloss statement Export classification noticeDeutschland United Kingdom telecommunications safety requirementIndustry Canada Class a emission compliance statement Appendix A. Notices Eurasian compliance mark Energy Star model information 103 IndexRAID 105 ThinkServer TS140 User Guide
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