Lenovo 1106, 1098, 1105 Troubleshooting and diagnostics, Basic troubleshooting, General problems

Page 87

Chapter 7. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your server problem is not described here, see Chapter 9 “Help and service” on page 81 for additional troubleshooting resources.

This chapter provides information about the following topics:

•“Basic troubleshooting” on page 75

•“PC-Doctor for DOS” on page 76

Basic troubleshooting

The following tables provide information to help you troubleshoot your server problems.

Note: If you cannot correct the problem, have the server serviced. For a list of service and support telephone

numbers, refer to the Warranty and Support Information document at: http://www.lenovo.com/support/phone

General problems

The following table describes the general problems and suggested actions to correct detected problems.

Symptom

Action

 

 

The server does not start when

Verify that:

you press the power switch.

• The power cord is correctly connected to the rear of the server and to a working

 

 

electrical outlet.

 

• If your server has a secondary power switch on the rear of the server, make sure

 

that it is switched on.

 

• The power indicator on the front of the server is on.

 

• The server voltage matches the voltage available at the electrical outlet for your

 

country or region.

 

 

The monitor screen is blank.

Verify that:

 

• The monitor signal cable is correctly connected to the monitor and to the

 

appropriate monitor connector on the server.

 

• The monitor power cord is correctly connected to the monitor and to a working

 

electrical outlet.

 

• The monitor is turned on and the brightness and contrast controls are set

 

correctly.

 

• The server voltage matches the voltage available at the electrical outlet for your

 

country or region.

 

• If your server has two monitor connectors, be sure to use the connector on

 

the graphics card.

 

 

The operating system does not

Verify that:

start.

• The startup sequence includes the device where the operating system resides.

 

 

Usually, the operating system is on the hard disk drive. For more information,

 

see “Selecting a startup device” on page 69.

 

 

The server beeps multiple times

Verify that no keys are stuck.

before the operating system

 

starts.

 

 

 

© Copyright Lenovo 2011

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Contents ThinkServer User Guide First Edition May Copyright Lenovo Contents Information resources Iii Safety informationStatement Do not ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb ≥ 55 kg 121.2 lb Vii Viii ThinkServer User Guide Copyright Lenovo ThinkServer User Guide Introduction General informationRelated documentation Task Where to find the information Server setup road mapThinkServer User Guide What is included with your server Features and specificationsProduct overview Memory System management featuresInput/Output I/O features Preinstalled operating systemReliability, availability, and serviceability Software programsEasyStartup ThinkServer User Guide Locating parts, controls, and connectors Front viewRear view Connector Description System board part locations Locating parts on the system boardComponent locations Internal componentsMachine type and model label Internal drivesFollowing is a sample of the machine type and model label Installing, removing, or replacing hardware GuidelinesBasic guidelines Handling static-sensitive devices System reliability guidelinesRemoving the server cover Removing the server cover Removing and reinstalling the front bezelRemoving the front bezel Installing or replacing a PCI card Installing, removing, or replacing optional hardware devicesOpening the PCI card latch Removing a PCI card Installing a PCI card Installing or removing the Ethernet cardInstalling or removing a memory module Removing a memory module Installing a memory module Installing or replacing the optical driveRemoving the optical drive Replacing the primary hard disk drive Connecting a Sata optical driveRemoving the primary hard disk drive Installing the primary hard disk drive Connecting a Sata hard disk drive Installing or replacing the secondary hard disk driveRemoving the secondary hard disk drive Installing the secondary hard disk drive Installing, removing, or replacing hardware devices Replacing the power supply assembly Removing the screws that secure the power supply assembly Replacing the heat sink and fan assembly Removing the heat sink and fan assembly Removing the front audio and USB assembly Replacing the front audio and USB assemblyReplacing the front fan assembly Removing the front fan assembly Installing the front fan assembly Replacing the rear fan assemblyRemoving the rear fan assembly Replacing the microprocessor Installing the rear fan assemblyAccessing the microprocessor Installing the microprocessor Replacing the system board battery Removing the old system board battery Completing the parts replacementTurning on the server Connecting the cablesTurning off the server Connecting external devicesIntegrated cable lock Updating the server configurationInstalling security features Password protectionThinkServer User Guide Introduction of the Bios items Configuring the serverUsing the Setup Utility program Starting the Setup Utility programUuid Option or descriptionOption Description IGD/PEG/PCISubmenus under the Serial Port Setup menu Submenus under the Video Setup menu Submenus under the Network Setup menu CPU ID VT-UTF8 Ascii Under the SOL Configuration menuLAN Under the Automatic Power OnItems under the Security menu Under the System Event Log menu Under the Hard Disk PasswordUnder the Fingerprint Setup menu Under the TCG Feature SetupSubmenus under the Fingerprint Setup menu Items under the Startup menu Using passwords Viewing and changing settingsPassword considerations External Sata Port USB SetupEnabling or disabling a device Sata ControllerRAID level Exiting from the Setup Utility programConfiguring RAID Selecting a startup deviceDeleting RAID volumes Creating RAID volumesResetting disks to non-RAID Using the EasyUpdate Firmware Updater programUpdating the firmware Using the ThinkServer EasyStartup program Using system programs Updating system programs Updating flashing the Bios from your operating system Updating flashing the Bios from a discRecovering from a POST/BIOS update failure Symptom Action Troubleshooting and diagnosticsBasic troubleshooting General problemsEasyStartup problems PC-Doctor for DOS Creating a diagnostic discRunning the diagnostic program from a diagnostic disc Troubleshooting and diagnostics ThinkServer User Guide Safety and Warranty Information resourcesLenovo Support Web site ThinkServer User Guide Help and service Using the documentationCalling for service Purchasing additional services Using other servicesAppendix A. Notices Trademarks Appendix A. Notices Important information for the European Directive 2002/96/EC Appendix A. Notices ThinkServer User Guide Particulate contamination Contaminant Limits Restriction of Hazardous Substances Directive RoHSChina RoHS Turkish statement of compliance German Ordinance for Work gloss statement Electronic emission noticesFederal Communications Commission FCC Statement Appendix A. Notices ThinkServer User Guide CRU IndexAdministrator Considerations Server configuration ThinkServer User Guide
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