NEC 320Fc manual Troubleshooting Miscellaneous Problems

Page 107

 

 

General Problems and Solutions

 

 

 

 

 

Table 5-3. Troubleshooting: Miscellaneous Problems (Continued)

 

 

 

 

 

Error/Problem

Action

 

 

 

 

 

 

Failed to disable

If you have installed QLogic SANsurfer Fibre Channel HBA

 

 

PCI device: QLogic

Software to upgrade the BIOS in your host bus adapter, you

 

 

Fibre Channel

should uninstall this utility when you are done upgrading the

 

 

Adapter

BIOS. In this case, the Active Upgrade console cannot split

 

 

 

system resources because it cannot disable the HBA on the

 

 

 

Upgrade Side. To resolve the problem, you must abort the

 

 

 

upgrade, uninstall SANsurfer, restart the system (or stop the

 

 

 

SANsurfer service), and restart the upgrade process.

 

 

The underlying

If your system is running a network firewall solution, check

 

 

connection was

the firewall logs for blocked communications and explicitly

 

 

closed: Unable to

add these items to your trusted zone. For information about

 

 

connect to the

configuring Windows Firewall, see “Configuring Windows

 

 

remote server.

Firewall for the Active Upgrade Process” on page 2-10.

 

 

A connection

 

 

 

attempt failed

 

 

 

because the

 

 

 

connected party

 

 

 

did not properly

 

 

 

respond...

 

 

 

Remote KVM browser

Ensure that Java™ 2 Runtime Environment (JRE) is installed

 

 

window appears, but

and running. Also ensure that you have added the VTM

 

 

does not open

console Web address to your Trusted Sites list, and that you

 

 

connection

have allowed blocked Web-based content. See “Connecting

 

 

 

to the Upgrade Side with Remote KVM” on page 4-7 for

 

 

 

more information.

 

 

Remote Desktop

See Action under “Remote Desktop is not enabled” in

 

 

connection fails with the

Table 5-1.

 

 

error, The client

 

 

 

could not connect

 

 

 

to the remote

 

 

 

computer.

 

 

 

An application fails to

If your application does not gracefully handle the loss of the

 

 

be stopped by the

network or disks on the Upgrade Side, it might not stop in a

 

 

Active Upgrade console

timely manner when the system enters split mode, and the

 

 

during split

Active Upgrade process will time out in a Broken state. If

 

 

 

this happens, restart the Upgrade Side before performing

 

 

 

upgrade tasks to restore the Upgrade Side to an expected

 

 

 

state. If configured correctly, any applications that the Active

 

 

 

Upgrade console controls should not restart on the Upgrade

 

 

 

Side in split mode.

 

Troubleshooting 5-9

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Contents Express5800/320Fc Active Upgrade User’s Guide Manual Name Express5800/320Fc Active Upgrade User’s Guide Contents Troubleshooting Performing the UpgradeIndex GlossaryFigures Tables Tables Vi Express5800/320Fc Active Upgrade User’s Guide Notation Conventions Purpose of This ManualAudience Call the RegisterDeviceNotification function R N I N G U T I O NTypographical Conventions Http//support.microsoft.com Getting HelpPreface Express5800/320Fc Active Upgrade User’s Guide Chapter Overview FeaturesRelated Topics Overview of the Active Upgrade ProcessMirror Duplexed System4Express5800/320Fc Active Upgrade User’s Guide Merged System Committing the Upgrade Aborting the Active Upgrade ProcessAborting the Upgrade Active Upgrade State Model Active Upgrade State ModelT E Page Software Upgrade Support Chapter Preparing for the Active Upgrade ProcessSystem Prerequisites U T I O N 4Express5800/320Fc Active Upgrade User’s Guide Recommendations Managing Critical Applications During the Upgrade Process Pre-Upgrade Tasks 8Express5800/320Fc Active Upgrade User’s Guide Open My Computer Installing the Active Upgrade SoftwareTo install the Active Upgrade console To configure Windows Firewall Configuring Windows Firewall for the Active Upgrade ProcessWindows Firewall Exceptions To set the enclosure with A-side power as primary Changing VTM IP address Installing Java Runtime EnvironmentConfiguring IP address in Virtual Technician Module VTM Configuring the network for Remote Desktop Connection d,e Configuring the VTM IP addressConfiguring the network for Remote KVM Connection b,c Gathering Information Active Upgrade Process Worksheet Value Custom actions to run Log files to back up To configure Automatic Updates Copying Software Installation Packages to the SystemConfiguring Windows Automatic Updates Automatic Updates Control Panel Automatic Updates Icon in System Tray To verify the list of updatesStarting and Exiting the Active Upgrade Console Title Bar Understanding the Active Upgrade Console InterfaceNavigation Bar Navigation Bar ConfigurationNavigation Bar Active Upgrade Navigation Bar Links Main Window Main Window Configuring the Active Upgrade ProcessMain Window Activity Log Status Bar10. Status Bar Creating and Managing Configuration Files Chapter Configuring the Active Upgrade ProcessCreating a Configuration File Loading a Configuration File Performing an Upgrade with No Configuration File Editing an Existing Configuration FileTo save the current configuration file Selecting Disks to UpgradeSaving a Configuration File Hard Disk Color Coding Description To select system and data disks Selecting Other Configurations to IncludeTo call a child configuration file into the current file Selecting Application Services to Control Selecting Event Log Files to Back Up To preserve event log files Configuring Custom Actions Control Types for Custom Actions Purpose To configure a custom actionTiming for the Advanced Control Type Purpose BackupStarting and Stopping Applications Programming Notes for Custom ActionsEnvironment Variables for Custom Actions Description Using Active Upgrade Environment VariablesGenerating Exit Values Viewing Standard Output and Error Stream18Express5800/320Fc Active Upgrade User’s Guide Displaying the Upgrade Summary Providing a Description for a Configuration FileDisplaying the Upgrade Summary Performing a Readiness Check Click Retry on the Active UpgradeActivity Log Entries Icon Text Color Severity Description Splitting the System To split the system Click Split on the Active UpgradeManaging Upgrade Tasks on the Upgrade Side Remote KVM Connecting to the Desktop on the Upgrade SideTo initiate a Remote KVM session with the Upgrade Side Connecting to the Upgrade Side with Remote KVMConnecting to the Upgrade Side with Remote Desktop To terminate a Remote KVM session with the Upgrade SideTo terminate a Remote Desktop Connection to the Upgrade Side Windows Automatic Updates Running Software Installation ProgramsSelect Custom Install and click Next To apply the downloaded updatesRestarting the Upgrade Side Other Installation PackagesTo manually restart the Upgrade Side Managing Your Applications on the Production Side Merging the System Verifying the Upgrade Side Before Merging the SystemTo merge the system Verifying the Upgrade Side Before Committing the Upgrade Committing the Upgrade Aborting the Upgrade Finishing the Upgrade Activity Log Viewing Active Upgrade Process StatusActivity Log in Active Upgrade Console Activity Log Entries Icon Text Color Severity Description Activity Log Detail Status Hardware State Description Status BarStatus Operational State Description Status Upgrade State DescriptionPartner State Description Status Partner StatePage To save the activity log to a file Saving the Activity Log to a FileTo verify the status of a service Verifying the Status of Application ServicesService Control Manager Verifying the Status of Installed SoftwareAdd or Remove Programs Control Panel Verifying If RDR Disks Are Resynchronizing Troubleshooting Readiness Check Error Action General Problems and SolutionsTroubleshooting Readiness Check Troubleshooting Miscellaneous Problems Error/Problem Action Troubleshooting Custom Actions ErrorTroubleshooting Miscellaneous Problems Getting Help Commit upgrade Active Upgrade technologyApplication service Child configurationCustom action Configuration fileDuplex mode duplexed Critical system resourceEnclosure Fault-tolerant modeHigh priority update hotfix Installation programPersistent data file Nesting nested configuration filesParent configuration Merge systemSession ServiceSimplex mode simplexed Split modeVolume Upgrade SideIndexIndex Index Index Index-4Express5800/320Fc Active Upgrade User’s Guide Index Index Index-6Express5800/320Fc Active Upgrade User’s Guide

320Fc specifications

The NEC 320Fc is a multifunctional printer that excels in both office and production environments, known for its robust design and exceptional print quality. As a part of NEC's extensive lineup of printing solutions, the 320Fc integrates advanced technologies to cater to the diverse needs of businesses, ensuring efficiency and reliability.

One of the standout features of the NEC 320Fc is its superior print resolution. Capable of producing high-quality prints with detail and accuracy, it leverages advanced inkjet technology that delivers stunning color reproduction and sharp text. The printer typically supports a resolution of up to 1200 x 1200 dpi, making it ideal for producing professional-grade documents and marketing materials.

Another key characteristic of the NEC 320Fc is its speed. With a rapid print rate, it can handle large volumes of printing, greatly improving productivity in fast-paced environments. The printer’s efficient operation minimizes downtime, allowing businesses to maintain a steady workflow without interruption.

The NEC 320Fc is designed with user-friendliness in mind. Its intuitive control panel and touchscreen interface allow users to easily navigate settings, customize prints, and manage print jobs effortlessly. Features like automatic duplex printing reduce paper usage and contribute to a more sustainable work environment.

Connectivity is also a strong point of the NEC 320Fc. It supports various connectivity options, including USB, Ethernet, and wireless capabilities, making it easy to integrate into any existing office network. This versatility allows multiple users to access the printer simultaneously from different devices, further enhancing collaboration and workflow efficiency.

In terms of paper handling, the NEC 320Fc boasts a versatile paper capacity, accommodating a range of media sizes and types. From plain paper to glossy photo paper, the printer can adapt to various printing needs, making it suitable for different tasks—from everyday documents to specialized print jobs.

Finally, the NEC 320Fc emphasizes cost efficiency. With its high-yield ink cartridges and energy-saving features, businesses can achieve lower operational costs while minimizing their environmental footprint.

Overall, the NEC 320Fc stands out as a powerful and versatile printing solution, making it an ideal choice for organizations seeking to enhance their printing capabilities. With its combination of quality, speed, and connectivity, it meets the dynamic needs of modern workplaces.