Kodak A-61602 manual Troubleshooting, Indicator lights and error codes Clearing a document jam

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6 Troubleshooting

Indicator lights and error codes

Clearing a document jam

Occasionally you may encounter a situation with your scanner where it may not function properly. Refer to the information in this chapter to help you resolve the situation before calling Technical Support.

The indicator lights provide information on the current state of the scanner.

Flashing green: indicates the scanner is initializing from powering on or warming up from a power saving mode and preparing to scan.

Steady green: indicates the scanner is ready to scan.

Flashing red: indicates a scanner error, such as the scanner cover is open.

Following is a listing of the error codes that may be displayed in the function window. When an error is indicated, the red indicator will blink as numbers are displayed in the function window.

1-4 Scanner failure.

5Internal test.

6Light check failure.

7Command failure.

8Document jam.

9, 0 Internal test.

15 Cover is open.

If your scanner stops scanning due to a document jam, follow the procedures below:

1. Open the scanner cover.

2.Remove any jammed documents from inside the scanner.

3.Close the cover.

A-61602 January 2008

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Contents ScanMate Contents Appendix a Specifications Product features IntroductionEnvironmental information Safety informationEMC statements United StatesConnection Power systemAcoustic emission JapanGetting Started What’s in the box System requirementsJanuary Installing the Kodak Driver Software Select Install Scanner SoftwarePage Page Attaching the input tray Attaching the output tray Select USB Test United States Canada China power cord Connecting the USB CableClick Continue Anyway Page Installing application software Scanner components Front viewInside view Back viewAdjusting the input and output trays Turning the scanner on and offStart and stop scanning Document preparationVerifying your scanner installation Page Viewing test images Application softwareSmart touch functionality Page Scan To settings Page Scan As settings Menu buttonsConfiguring function NumbersPage Page Page Page Tools Using function numbers Scanning your documents Image Processing OverviewScan Validation Tool dialog box Toolbar buttonsUsing the Twain datasource How do I begin? Page Page Page Main Kodak Scanner window Page Information Icons Image Settings window Preview area General tab Page Size tab None Origin x, yIf you select Document Automatically Detect and Straighten 180 270 Orientation Degrees Page Filters Noise None Image NonePage Enhancements tab None Red Green Blue Advanced Image Setup Advanced tabPage Done returns you to the Image Settings window January Select Grayscale Select Sides Both Color 24-bit Select Sides Both Black and White 1-bitSelect Sides Front Select Sides Back Creating a new Setting Shortcut Page Changing Image settings Device Settings window Document Feeder Device General tabPaper Source Page Changing Device settings Scanner Time Diagnostics General tabTests Page Images Sent To Application Maintenance Cleaning the rollers Cleaning the pre- separation pad Cleaning the calibration area Replacement procedures Replacing the pre- separation padReplacing the feed roller assembly Page Supplies and consumables Troubleshooting Indicator lights and error codes Clearing a document jamProblem solving Problem Possible SolutionJanuary Scanner not working Page Page \program files\Kodak\Document Imaging\usbtst.exe Testing for a USBConnection Solutions Your operating system only supports USBYou do not need to install any additional USB cards USB will not workAppendix a Specifications