Kodak i50, i60 manual Troubleshooting, Problem, Solution

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Troubleshooting

The scanner automatically performs a simple self-test each time it is powered up.

This helps spot major system errors in the scanner itself. When the self-test is initiated, the READY light flashes. When the self-test is completed, if no error has occurred, the READY light is steadily illuminated.

Occasionally, you may experience a problem with your scanner. In many cases, you can easily fix the problem yourself. Refer to the following chart for some common problems and their solutions.

Problem

The light indicates that the scanner is ready, but the scanner does not respond to the scan command from the host computer.

The red error light is illuminated or is flashing after the scanner’s power cycle.

The red error light is illuminated while scanning.

Paper becomes jammed during scanning.

More than one sheet of paper was fed into the scanner (a multifeed).

Paper becomes skewed in the scanner.

When the scanner is powered up, it makes noise and does not come to the READY state.

You can specify an image from the scanner, but the scanner or computer crashes when scanning.

Solution

Verify that the signal cable is firmly seated, then invoke the scan command again. If there is still no response, reset the scanner by turning it off, then on again. Reboot the host computer.

Verify that the driver is correctly installed.

The scanner self-test has failed. Reset the scanner by turning it off, then on again. If the problem persists, contact service.

The scanner has jammed or a multifeed has been detected.

There is a hardware problem. Reset the scanner by turning it off, then on again. If the problem persists, contact service.

Open the ADF and pull out the jammed paper. Close the ADF.

Flatten document corners and edges. Fan the paper before you load it in the ADF tray.

Check the feed roller condition. Clean the rollers, if necessary.

Check the feed roller condition. Clean the rollers, if necessary.

Use the paper guides when feeding documents.

The shipping switch was not unlocked from the scanner. Unlock it.

The scanner is not located on a level surface. This may cause the scanner to function improperly.

Verify that the cable is firmly seated.

Only two SCSI terminators can be connected to the SCSI daisy chain: one is at the end of the SCSI device and the other is already in the host adapter.

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A-61182 October 2001

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Contents User’s Guide Contents Making the most of your scanned images Requirements and software installationScanning your documents Lock scale Information Specifications MaintenanceTroubleshooting Introduction Acoustic emission SafetySafety and regulatory agency approvals For Japan Electromagnetic compliance statementsFor the United States ADF automatic document feeder Scanning specificationsAcceptable paper sizes Document types to avoid in the ADFUnlocking the scanner InstallationPrecautions Shipping switchLocking the scanner Making connectionsScsi interface device ID Setting the Scsi terminatorADF tray Adjusting the traysTurning on the scanner Turning off the scanner Powering up the scannerOutput tray Installing the scanner drivers Requirements and software installationLoading documents Using the ADFUsing the flatbed Scanning your documentsSelect your Kodak scanner model Scanning with Twain or IsisChoose Select Source or Select Scanner on the File menu Scan Method Making the most of your scanned imagesImage Type Tips ResolutionScanner Settings Application Resolution dpiBrightness Contrast Invert Mirror Preview Auto-Area Paper Size Units Enhancing your imagesAuto Level Descreen Sharpen Color AdjustmentAdvanced Settings Highlight / Shadow Color Balance CurvesHue Saturation Lightness Tip Color Drop-outUsing a scan settings file Custom SettingsScan Settings Saving a scan settings fileConfiguration Settings Width Height Size Lock scale Information Other toolsExit Starting the final scanPreview Zoom View Scan Twain Cleaning the glass scanning areas MaintenanceCleaning the ADF Replacing the ADF snap-in feed module Solution TroubleshootingProblem Color image quality is not acceptable Catalog Number Getting service Equipment disposal Scanner suppliesSpecifications Document