Kodak 8657 manual Getting Help

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Correcting Problems

Getting Help

If you have questions about the 8657 Printer, the retailer from whom you purchased the printer may be able to answer them. Eastman Kodak Company provides retailers with additional technical information.

You can also call for technical support at 1±800±23KODAK (1±800-235±6325) between 9:00 a.m. and 8:00 p.m. Eastern Standard Time on regular business days if you:

have questions about your warranty

want to know where to get supplies

want to know where to get service

want information about other Kodak products

have questions about software/printer interaction

have trouble setting up or operating the printer

January 1998

4±17

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Contents Kodak Professional 8657 Printer Contents Contents Index About Your Printer IntroductionHost Interfaces Radio Frequency Interference Regulatory Information Safety Regulations Getting Started Checking ContentsRemoving the Shipping Pins 12I Finding a LocationComponents of the Printer Reviewing the ComponentsPrinter Front View Getting Started Printer Back View Printer Side View Printer Inside View Attaching the Power Cord Centronics Cable Parallel Connection Attaching the Interface CableScsi Cable ±12 Cleaning the Thermal Head Do not Violate ±15 Printer Ribbon and Paper About RibbonHandling Loading Adhesive strip Barcode ±19 Getting Started About Paper Getting Started ±23 Turning on the Power Init ErrorInitializing Please Wait Understanding the Display Panel Indicator Lights PowerError Messages LCD PanelSetup/Select CancelButtons PrintUsing Setup Menus Configuring the PrinterEntering Setup Mode Exiting Setup ModeRestoring Factory Settings Selecting DefaultsFactoryreset Factoryexit Selecting a Language for the Display PanelSetting up a Parallel Connection Specifying Port InformationModenormal Modebinary Modeexit Setting up an IPX Novell NetWare Connection Setting up an EtherTalk ConnectionVER1 Verexit Ipxsnap Ipxethernet Ipxautoselect IpxexitTCP/IPADDRESS TCP/IPEXIT Setting up a TCP/IP ConnectionSetting up a Scsi Connection Making a Test Print Processing Test PrintPrinting Cancelling JOB PrintingProcessing Job Scheduling Storing Prints Maintaining the Printer Ordering Supplies and Accessories Supplies and AccessoriesProduct Part Number Product Catalog NumberPaper Type Catalog Number PaperRibbon Storing SuppliesPaper Understanding Error Messages Correcting ProblemsChange Ribbon Check TrayClear Ribbon JAM Service REQClose Cover Insert TrayRibbon Type Mismatch Symptom Possible solutions TroubleshootingSymptom Possible solutions Symptom Possible solutions Symptom Possible solutions Handling for Humidity-related Paper Problems Alternate Head Cleaning Instructions Do not Violate ±11 Clearing the Paper Path ±13 Power Error Repacking the Printer Correcting Problems Getting Help Asia/Pacific Helpline Numbers European Helpline NumbersCountry Country code Helpline number Weight Appendix a Printer SpecificationsSize Operating EnvironmentPower Requirements Power ConsumptionVoltage/Frequency Appendix B Adding More Memory Setting up for the InstallationCustomizing Your Printer Opening the Printer Customizing Your Printer Customizing Your Printer Card Clip Installing the CardClosing the Printer Customizing Your Printer Windows Systems Appendix C nneed nnAbout SCSI-connected Installations Computer Type Cable Terminator Any Macintosh Macintosh SystemsExcept IIfx Macintosh IIfxAbout SCSI-connected Installations ADAPTEC, 1±12 IndexIndex Index±3 Index Index±5 Index Index±7 Index Index±9 Index